Phone support period Placing a call | HP D5300 guide

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the HP Photosmart. Be prepared to provide the following information:

•Model number (located on the label on the front of the HP Photosmart)

•Serial number (located on the back or bottom of the HP Photosmart)

•Messages that appear when the situation occurs

•Answers to these questions:

•Has this situation happened before?

•Can you re-create it?

•Did you add any new hardware or software to your computer at about the time that this situation began?

•Did anything else occur prior to this situation (such as a thunderstorm, HP Photosmart was moved, etc.)?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the HP Photosmart at additional costs. Go to www.hp.com/ support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.

HP warranty and support

Additional warranty options

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HP D5300 manual Phone support period Placing a call, After the phone support period

Contents

HP Photosmart D5300 series Contents HP warranty and support Technical information HP Photosmart D5300 series Help Help HP Photosmart overview HP Photosmart at a glance Control panel features Label Icon Name and Description Display icons Use the HP Photosmart Software Overview Setup Guide Find more information Find more information Supported connection types To enable printer sharing on a Windows computerComputer connection information Use printer sharing Connection How do I? How do Recommended papers for printing Load paperChoose papers for printing HP Premium Plus Photo Paper HP Bright White Inkjet Paper HP Advanced Photo Paper or HP Photo PaperHP Premium Inkjet Paper HP Inkjet-Printable CD/DVD Discs Load paper Papers to avoid Load full-size paper To load full-size paper Load up to 13 x 18 cm 5 x 7 inch photo paper Related topics Load postcards, Hagaki, or index cards To load postcards, Hagaki or index cards in the photo tray Load envelopes To load envelopes Load other types of paper Inkjet labels To load a CD/DVD on the CD/DVD tray Load a CD/DVDHP CD/DVD Tattoo labels Load paper Avoid paper jams Load paper To print from a software application Print from your computerPrint from a software application Set the paper size Make the HP Photosmart the default printerChange the print settings for the current job Set the paper type for printing To set the paper size Change the print speed or quality View the print resolutionTo view the print resolution To set the paper type for printing Change the saturation, brightness, or color tone Change the page orientationScale the document size To change the page orientation Change the default print settings Preview your print job Create printing shortcuts To change the default print settingsPrinting shortcuts To create a printing shortcut Perform special print jobsDelete printing shortcuts Click the Printing Shortcuts tab To print a borderless image Print a borderless imagePrint a photo on photo paper To print a photo on photo paper To print a CD/DVD tattoo Print custom CD/DVD labelsTo print directly onto a CD/DVD Print on both sides Print using Maximum dpiTo print in Maximum dpi mode To print a multiple-page document as a booklet Print a multiple-page document as a bookletTo print on both sides Print multiple pages on a single sheet To print multiple pages on a single sheet Print a multiple-page document in reverse order To print a multiple-page document in reverse order To reverse an image for iron-on transfers Reverse an image for iron-on transfersPrint on transparencies To print on transparencies Print a group of addresses on labels or envelopes To print a group of addresses on labels or envelopes Print a Web Expand Document Options, and then expand Printer FeaturesPrint a poster To print a poster To stop a print job from the HP Photosmart Stop a print jobTo print a Web To stop a print job from the computer Windows 2000 users To stop a print job from the computer Windows Vista users Click Printers Print Use the photo features Photos To print up to 13 x 18 cm 5 x 7 inch photos Print photos from the control panelPrint up to 13 x 18 cm 5 x 7 inch photos Print enlargements To print an enlargement of your photo To save photos Save photos to your computerEdit photos Remove red-eye Share photos using HP Photosmart SoftwareEdit photos using your computer To remove red-eye from photos To share photos Maintain the HP Photosmart Work with print cartridges Handle the print cartridges Replace the print cartridges Choose the right cartridge combination To replace the print cartridges HP Photosmart Maintain the HP Photosmart Print a self-test report To print a self-test report To check the ink levels from the HP Photosmart Software Check the estimated ink levelsUse a photo print cartridge Printer Toolbox appears Click the Estimated Ink Level tab Use the print cartridge protector Align the print cartridges Printer Toolbox appears Clean the print cartridges Clean the print cartridge contacts To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Clean the HP Photosmart Remove ink from your skin and clothing Turn off the HP Photosmart Reduce energy consumption when the HP Photosmart is offTo enable the Standby/Off state Shop for ink supplies To order print cartridges from your desktop Shop for ink supplies Communication problems over a USB connection TroubleshootingTroubleshooting tips Information on paper Information on print cartridges Clear paper jams To clear a paper jam from the Two-sided printing accessory To clear a paper jam from the front door Troubleshoot print cartridges To troubleshoot print cartridges To check the ink levels from the HP Photosmart Software To clean the print cartridge contacts To replace the print cartridges Troubleshooting Troubleshooting HP Photosmart will not turn on Hardware setup troubleshootingTroubleshooting common setup issues Solution Communication problems over a USB connection on HP Photosmart does not print Minimum system checks screen appears Software installation troubleshootingTo start the installation from a Windows computer Red X appears on the USB connect prompt Received a message that an unknown error has occurred To retry the USB connection Registration screen does not appear Uninstall and reinstall the softwareTo uninstall from a Windows computer, method To install the HP Photosmart Software Missing HP Photosmart Software Print quality troubleshooting Ink is bleeding or smearing Ink is not filling the text or graphics completely Text edges are jagged Printout has a horizontal band of distortion near the bottom Colors run into each other on the printout Printouts have horizontal streaks or lines Load full-size paper on Printouts are faded or have dull colors Printouts are slanted or skewed Printouts seem blurry or fuzzyPrintouts have vertical streaks Envelopes print incorrectly Print troubleshootingPaper is not picked up from the input tray Borderless printing produces unexpected results HP Photosmart is not responding Click Settings To check the printer driver status Nothing happens when I try to print HP Photosmart prints meaningless characters Cause The print carriage has stalled Margins are not printing as expected To check your margin settingsPages in my document came out in the wrong order Text or graphics are cut off at the edge To preview the print layout Blank page came out while printing Memory card troubleshooting My memory card no longer works in my digital camera HP Photosmart does not read the memory card Photo light next to the memory card slots is blinking Photos on the memory card do not transfer to my computer CD/DVD print troubleshooting HP Photosmart does not detect the CD/DVD holder Troubleshooting HP Photosmart does not detect a CD/DVD on the holder HP Photosmart stalled while printing a CD/DVD Design is not centered on my disc Ink on the CD/DVD is not drying Device messages ErrorsHP Photosmart reports a CD/DVD size mismatch error CD/DVD holder is stuck in the storage area Carriage jam Carriage stall Mechanism error Firmware revision mismatch Insert CD/DVD holder CD/DVD tray openCD/DVD tray misaligned Open CD/DVD tray CD/DVD holder not found CD/DVD not found Two-sided printing accessory is missingFile messages Photos not found Error reading or writing the fileUnreadable files. NN files could not be read File not found Memory card error General user messages Out of disk space Card access errorDisconnected Use only one card at a time Card is damaged Card is inserted incorrectlyCard is not fully inserted CD/DVD is upside down CD/DVD printing problemPaper messages CD/DVD size mismatch Out of paper Cannot load paper from input trayInk is drying Paper jam, misfeed or blocked carriage Paper mismatch Wrong paper width HP Photosmart not found Power and connection messagesCommunication test failed Improper shutdown Two-way communication lost Print cartridge messages Low on ink Need alignment or alignment failed Print cartridge damaged or missing Troubleshooting Troubleshooting Wrong pen in slot Print cartridge is not compatiblePrint cartridge is not intended for use in this device Troubleshooting HP warranty and support Warranty Before you call HP support Phone support period Placing a call After the phone support period HP Korea customer support Prepare the HP Photosmart for shipment HP warranty and support Specifications Technical information Type Paper weight Input tray Output tray† Paper use Recycling program Material safety data sheetsPlastics HP inkjet supplies recycling program Regulatory notices Regulatory model identification number FCC statement Toxic and hazardous substance table Declaration of conformity European Economic Area HP Photosmart D5300 series declaration of conformity Technical information Symbols/Numerics Index 146 147 148