CD/DVD print troubleshooting | HP D5300 instruction

on your computer. After the cable is connected properly, turn the HP Photosmart off and then on again.

For more information on setting up the HP Photosmart and connecting it to your computer, see the Setup Guide that came with the HP Photosmart.

CD/DVD print troubleshooting

Use this section to solve any problems you might encounter while printing on CD/DVD surfaces with the HP Photosmart.

This section contains the following topics:

•The HP Photosmart does not detect the CD/DVD holder

•The HP Photosmart does not detect a CD/DVD on the holder

•The HP Photosmart stalled while printing a CD/DVD

•The image on my printed disc is cropped and there is ink on the CD/DVD holder

•The HP Photosmart is printing on a non-printable area of my disc

•The design is not centered on my disc

•The ink on the CD/DVD is not drying

•The HP Photosmart reports a CD/DVD size mismatch error

•The CD/DVD holder is stuck in the storage area

The HP Photosmart does not detect the CD/DVD holder

Cause: You might not have pushed the CD/DVD holder far enough into the CD/ DVD tray.

Troubleshooting

CD/DVD print troubleshooting

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HP D5300 manual CD/DVD print troubleshooting, HP Photosmart does not detect the CD/DVD holder

Contents

HP Photosmart D5300 series Contents HP warranty and support Technical information HP Photosmart D5300 series Help Help HP Photosmart overview HP Photosmart at a glance Control panel features Label Icon Name and Description Display icons Use the HP Photosmart Software Overview Setup Guide Find more information Find more information Supported connection types To enable printer sharing on a Windows computerComputer connection information Use printer sharing Connection How do I? How do Recommended papers for printing Load paperChoose papers for printing HP Premium Plus Photo Paper HP Bright White Inkjet Paper HP Advanced Photo Paper or HP Photo PaperHP Premium Inkjet Paper HP Inkjet-Printable CD/DVD Discs Load paper Papers to avoid Load full-size paper To load full-size paper Load up to 13 x 18 cm 5 x 7 inch photo paper Related topics Load postcards, Hagaki, or index cards To load postcards, Hagaki or index cards in the photo tray Load envelopes To load envelopes Load other types of paper Inkjet labels HP CD/DVD Tattoo labels Load a CD/DVDTo load a CD/DVD on the CD/DVD tray Load paper Avoid paper jams Load paper Print from a software application Print from your computerTo print from a software application Change the print settings for the current job Make the HP Photosmart the default printerSet the paper size Set the paper type for printing To set the paper size Change the print speed or quality View the print resolutionTo view the print resolution To set the paper type for printing Change the saturation, brightness, or color tone Change the page orientationScale the document size To change the page orientation Change the default print settings Preview your print job Printing shortcuts To change the default print settingsCreate printing shortcuts To create a printing shortcut Perform special print jobsDelete printing shortcuts Click the Printing Shortcuts tab To print a borderless image Print a borderless imagePrint a photo on photo paper To print a photo on photo paper To print directly onto a CD/DVD Print custom CD/DVD labelsTo print a CD/DVD tattoo To print in Maximum dpi mode Print using Maximum dpiPrint on both sides To print on both sides Print a multiple-page document as a bookletTo print a multiple-page document as a booklet Print multiple pages on a single sheet To print multiple pages on a single sheet Print a multiple-page document in reverse order To print a multiple-page document in reverse order To reverse an image for iron-on transfers Reverse an image for iron-on transfersPrint on transparencies To print on transparencies Print a group of addresses on labels or envelopes To print a group of addresses on labels or envelopes Print a Web Expand Document Options, and then expand Printer FeaturesPrint a poster To print a poster To stop a print job from the HP Photosmart Stop a print jobTo print a Web To stop a print job from the computer Windows 2000 users To stop a print job from the computer Windows Vista users Click Printers Print Use the photo features Photos Print up to 13 x 18 cm 5 x 7 inch photos Print photos from the control panelTo print up to 13 x 18 cm 5 x 7 inch photos Print enlargements To print an enlargement of your photo Edit photos Save photos to your computerTo save photos Remove red-eye Share photos using HP Photosmart SoftwareEdit photos using your computer To remove red-eye from photos To share photos Maintain the HP Photosmart Work with print cartridges Handle the print cartridges Replace the print cartridges Choose the right cartridge combination To replace the print cartridges HP Photosmart Maintain the HP Photosmart Print a self-test report To print a self-test report To check the ink levels from the HP Photosmart Software Check the estimated ink levelsUse a photo print cartridge Printer Toolbox appears Click the Estimated Ink Level tab Use the print cartridge protector Align the print cartridges Printer Toolbox appears Clean the print cartridges Clean the print cartridge contacts To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Clean the HP Photosmart Remove ink from your skin and clothing To enable the Standby/Off state Reduce energy consumption when the HP Photosmart is offTurn off the HP Photosmart Shop for ink supplies To order print cartridges from your desktop Shop for ink supplies Troubleshooting tips TroubleshootingCommunication problems over a USB connection Information on paper Information on print cartridges Clear paper jams To clear a paper jam from the Two-sided printing accessory To clear a paper jam from the front door Troubleshoot print cartridges To troubleshoot print cartridges To check the ink levels from the HP Photosmart Software To clean the print cartridge contacts To replace the print cartridges Troubleshooting Troubleshooting Troubleshooting common setup issues Hardware setup troubleshootingHP Photosmart will not turn on Solution Communication problems over a USB connection on HP Photosmart does not print Minimum system checks screen appears Software installation troubleshootingTo start the installation from a Windows computer Red X appears on the USB connect prompt Received a message that an unknown error has occurred To retry the USB connection To uninstall from a Windows computer, method Uninstall and reinstall the softwareRegistration screen does not appear To install the HP Photosmart Software Missing HP Photosmart Software Print quality troubleshooting Ink is bleeding or smearing Ink is not filling the text or graphics completely Text edges are jagged Printout has a horizontal band of distortion near the bottom Colors run into each other on the printout Printouts have horizontal streaks or lines Load full-size paper on Printouts are faded or have dull colors Printouts have vertical streaks Printouts seem blurry or fuzzyPrintouts are slanted or skewed Paper is not picked up from the input tray Print troubleshootingEnvelopes print incorrectly Borderless printing produces unexpected results HP Photosmart is not responding Click Settings To check the printer driver status Nothing happens when I try to print HP Photosmart prints meaningless characters Cause The print carriage has stalled Pages in my document came out in the wrong order To check your margin settingsMargins are not printing as expected Text or graphics are cut off at the edge To preview the print layout Blank page came out while printing Memory card troubleshooting My memory card no longer works in my digital camera HP Photosmart does not read the memory card Photo light next to the memory card slots is blinking Photos on the memory card do not transfer to my computer CD/DVD print troubleshooting HP Photosmart does not detect the CD/DVD holder Troubleshooting HP Photosmart does not detect a CD/DVD on the holder HP Photosmart stalled while printing a CD/DVD Design is not centered on my disc Ink on the CD/DVD is not drying Device messages ErrorsHP Photosmart reports a CD/DVD size mismatch error CD/DVD holder is stuck in the storage area Carriage jam Carriage stall Mechanism error Firmware revision mismatch CD/DVD tray misaligned CD/DVD tray openInsert CD/DVD holder Open CD/DVD tray CD/DVD holder not found File messages Two-sided printing accessory is missingCD/DVD not found Photos not found Error reading or writing the fileUnreadable files. NN files could not be read File not found Memory card error General user messages Out of disk space Card access errorDisconnected Use only one card at a time Card is not fully inserted Card is inserted incorrectlyCard is damaged CD/DVD is upside down CD/DVD printing problemPaper messages CD/DVD size mismatch Out of paper Cannot load paper from input trayInk is drying Paper jam, misfeed or blocked carriage Paper mismatch Wrong paper width Communication test failed Power and connection messagesHP Photosmart not found Improper shutdown Two-way communication lost Print cartridge messages Low on ink Need alignment or alignment failed Print cartridge damaged or missing Troubleshooting Troubleshooting Print cartridge is not intended for use in this device Print cartridge is not compatibleWrong pen in slot Troubleshooting HP warranty and support Warranty Before you call HP support Phone support period Placing a call After the phone support period HP Korea customer support Prepare the HP Photosmart for shipment HP warranty and support Specifications Technical information Type Paper weight Input tray Output tray† Paper use Recycling program Material safety data sheetsPlastics HP inkjet supplies recycling program Regulatory notices Regulatory model identification number FCC statement Toxic and hazardous substance table Declaration of conformity European Economic Area HP Photosmart D5300 series declaration of conformity Technical information Symbols/Numerics Index 146 147 148