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HP
D5300
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D5300
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Troubleshooting
Specs
Material safety data sheets
Errors
Symbols/Numerics
Warranty
CD/DVD printing problem
Setup Guide
Click Settings
Clean the print cartridges
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Chapter 4
Connection
12 Computer connection information
Page 12
Page 14
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Contents
HP Photosmart D5300 series
Contents
Technical information
HP warranty and support
HP Photosmart D5300 series Help
Help
HP Photosmart at a glance
HP Photosmart overview
Label Icon Name and Description
Control panel features
Use the HP Photosmart Software
Display icons
Overview
Find more information
Setup Guide
Find more information
Computer connection information
To enable printer sharing on a Windows computer
Supported connection types
Use printer sharing
Connection
How do I?
How do
Choose papers for printing
Load paper
Recommended papers for printing
HP Premium Plus Photo Paper
HP Premium Inkjet Paper
HP Advanced Photo Paper or HP Photo Paper
HP Bright White Inkjet Paper
HP Inkjet-Printable CD/DVD Discs
Papers to avoid
Load paper
To load full-size paper
Load full-size paper
Related topics
Load up to 13 x 18 cm 5 x 7 inch photo paper
To load postcards, Hagaki or index cards in the photo tray
Load postcards, Hagaki, or index cards
To load envelopes
Load envelopes
Inkjet labels
Load other types of paper
HP CD/DVD Tattoo labels
Load a CD/DVD
To load a CD/DVD on the CD/DVD tray
Load paper
Avoid paper jams
Load paper
Print from a software application
Print from your computer
To print from a software application
Change the print settings for the current job
Make the HP Photosmart the default printer
Set the paper size
To set the paper size
Set the paper type for printing
To view the print resolution
View the print resolution
Change the print speed or quality
To set the paper type for printing
Scale the document size
Change the page orientation
Change the saturation, brightness, or color tone
To change the page orientation
Preview your print job
Change the default print settings
Printing shortcuts
To change the default print settings
Create printing shortcuts
Delete printing shortcuts
Perform special print jobs
To create a printing shortcut
Click the Printing Shortcuts tab
Print a photo on photo paper
Print a borderless image
To print a borderless image
To print a photo on photo paper
To print directly onto a CD/DVD
Print custom CD/DVD labels
To print a CD/DVD tattoo
To print in Maximum dpi mode
Print using Maximum dpi
Print on both sides
To print on both sides
Print a multiple-page document as a booklet
To print a multiple-page document as a booklet
To print multiple pages on a single sheet
Print multiple pages on a single sheet
To print a multiple-page document in reverse order
Print a multiple-page document in reverse order
Print on transparencies
Reverse an image for iron-on transfers
To reverse an image for iron-on transfers
To print on transparencies
To print a group of addresses on labels or envelopes
Print a group of addresses on labels or envelopes
Print a poster
Expand Document Options, and then expand Printer Features
Print a Web
To print a poster
To print a Web
Stop a print job
To stop a print job from the HP Photosmart
To stop a print job from the computer Windows 2000 users
Click Printers
To stop a print job from the computer Windows Vista users
Print
Photos
Use the photo features
Print up to 13 x 18 cm 5 x 7 inch photos
Print photos from the control panel
To print up to 13 x 18 cm 5 x 7 inch photos
To print an enlargement of your photo
Print enlargements
Edit photos
Save photos to your computer
To save photos
Edit photos using your computer
Share photos using HP Photosmart Software
Remove red-eye
To remove red-eye from photos
To share photos
Work with print cartridges
Maintain the HP Photosmart
Replace the print cartridges
Handle the print cartridges
To replace the print cartridges
Choose the right cartridge combination
HP Photosmart
Maintain the HP Photosmart
To print a self-test report
Print a self-test report
Use a photo print cartridge
Check the estimated ink levels
To check the ink levels from the HP Photosmart Software
Printer Toolbox appears Click the Estimated Ink Level tab
Use the print cartridge protector
Printer Toolbox appears
Align the print cartridges
Clean the print cartridge contacts
Clean the print cartridges
To clean the print cartridge contacts
To clean the area around the ink nozzles
Clean the area around the ink nozzles
Remove ink from your skin and clothing
Clean the HP Photosmart
To enable the Standby/Off state
Reduce energy consumption when the HP Photosmart is off
Turn off the HP Photosmart
To order print cartridges from your desktop
Shop for ink supplies
Shop for ink supplies
Troubleshooting tips
Troubleshooting
Communication problems over a USB connection
Information on paper
Clear paper jams
Information on print cartridges
To clear a paper jam from the Two-sided printing accessory
To clear a paper jam from the front door
To troubleshoot print cartridges
Troubleshoot print cartridges
To check the ink levels from the HP Photosmart Software
To clean the print cartridge contacts
To replace the print cartridges
Troubleshooting
Troubleshooting
Troubleshooting common setup issues
Hardware setup troubleshooting
HP Photosmart will not turn on
Solution
HP Photosmart does not print
Communication problems over a USB connection on
To start the installation from a Windows computer
Software installation troubleshooting
Minimum system checks screen appears
Red X appears on the USB connect prompt
To retry the USB connection
Received a message that an unknown error has occurred
To uninstall from a Windows computer, method
Uninstall and reinstall the software
Registration screen does not appear
Missing HP Photosmart Software
To install the HP Photosmart Software
Print quality troubleshooting
Ink is bleeding or smearing
Text edges are jagged
Ink is not filling the text or graphics completely
Colors run into each other on the printout
Printout has a horizontal band of distortion near the bottom
Load full-size paper on
Printouts have horizontal streaks or lines
Printouts are faded or have dull colors
Printouts have vertical streaks
Printouts seem blurry or fuzzy
Printouts are slanted or skewed
Paper is not picked up from the input tray
Print troubleshooting
Envelopes print incorrectly
HP Photosmart is not responding
Borderless printing produces unexpected results
To check the printer driver status
Click Settings
HP Photosmart prints meaningless characters
Nothing happens when I try to print
Cause The print carriage has stalled
Pages in my document came out in the wrong order
To check your margin settings
Margins are not printing as expected
To preview the print layout
Text or graphics are cut off at the edge
Blank page came out while printing
My memory card no longer works in my digital camera
Memory card troubleshooting
Photo light next to the memory card slots is blinking
HP Photosmart does not read the memory card
Photos on the memory card do not transfer to my computer
HP Photosmart does not detect the CD/DVD holder
CD/DVD print troubleshooting
Troubleshooting
HP Photosmart stalled while printing a CD/DVD
HP Photosmart does not detect a CD/DVD on the holder
Ink on the CD/DVD is not drying
Design is not centered on my disc
HP Photosmart reports a CD/DVD size mismatch error
Errors
Device messages
CD/DVD holder is stuck in the storage area
Carriage stall
Carriage jam
Firmware revision mismatch
Mechanism error
CD/DVD tray misaligned
CD/DVD tray open
Insert CD/DVD holder
CD/DVD holder not found
Open CD/DVD tray
File messages
Two-sided printing accessory is missing
CD/DVD not found
Unreadable files. NN files could not be read
Error reading or writing the file
Photos not found
File not found
General user messages
Memory card error
Disconnected
Card access error
Out of disk space
Use only one card at a time
Card is not fully inserted
Card is inserted incorrectly
Card is damaged
Paper messages
CD/DVD printing problem
CD/DVD is upside down
CD/DVD size mismatch
Ink is drying
Cannot load paper from input tray
Out of paper
Paper jam, misfeed or blocked carriage
Wrong paper width
Paper mismatch
Communication test failed
Power and connection messages
HP Photosmart not found
Two-way communication lost
Improper shutdown
Low on ink
Print cartridge messages
Need alignment or alignment failed
Print cartridge damaged or missing
Troubleshooting
Troubleshooting
Print cartridge is not intended for use in this device
Print cartridge is not compatible
Wrong pen in slot
Troubleshooting
Warranty
HP warranty and support
Before you call HP support
After the phone support period
Phone support period Placing a call
HP Korea customer support
Prepare the HP Photosmart for shipment
HP warranty and support
Technical information
Specifications
Paper use
Type Paper weight Input tray Output tray†
Plastics
Material safety data sheets
Recycling program
HP inkjet supplies recycling program
Regulatory notices
FCC statement
Regulatory model identification number
Toxic and hazardous substance table
HP Photosmart D5300 series declaration of conformity
Declaration of conformity European Economic Area
Technical information
Index
Symbols/Numerics
146
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148
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