Troubleshooting | HP D5300 instruction

Chapter 11

For more information, see:

•“Replace the print cartridges” on page 54

•“Troubleshoot print cartridges” on page 74

Troubleshooting

130 Troubleshooting

Image 131

HP D5300 manual Troubleshooting

Contents

HP Photosmart D5300 series Contents Technical information HP warranty and support HP Photosmart D5300 series Help Help HP Photosmart at a glance HP Photosmart overview Label Icon Name and Description Control panel features Use the HP Photosmart Software Display icons Overview Find more information Setup Guide Find more information Use printer sharing To enable printer sharing on a Windows computerComputer connection information Supported connection types Connection How do I? How do HP Premium Plus Photo Paper Load paperChoose papers for printing Recommended papers for printing HP Inkjet-Printable CD/DVD Discs HP Advanced Photo Paper or HP Photo PaperHP Premium Inkjet Paper HP Bright White Inkjet Paper Papers to avoid Load paper To load full-size paper Load full-size paper Related topics Load up to 13 x 18 cm 5 x 7 inch photo paper To load postcards, Hagaki or index cards in the photo tray Load postcards, Hagaki, or index cards To load envelopes Load envelopes Inkjet labels Load other types of paper To load a CD/DVD on the CD/DVD tray Load a CD/DVDHP CD/DVD Tattoo labels Load paper Avoid paper jams Load paper To print from a software application Print from your computerPrint from a software application Set the paper size Make the HP Photosmart the default printerChange the print settings for the current job To set the paper size Set the paper type for printing To set the paper type for printing View the print resolutionTo view the print resolution Change the print speed or quality To change the page orientation Change the page orientationScale the document size Change the saturation, brightness, or color tone Preview your print job Change the default print settings Create printing shortcuts To change the default print settingsPrinting shortcuts Click the Printing Shortcuts tab Perform special print jobsDelete printing shortcuts To create a printing shortcut To print a photo on photo paper Print a borderless imagePrint a photo on photo paper To print a borderless image To print a CD/DVD tattoo Print custom CD/DVD labelsTo print directly onto a CD/DVD Print on both sides Print using Maximum dpiTo print in Maximum dpi mode To print a multiple-page document as a booklet Print a multiple-page document as a bookletTo print on both sides To print multiple pages on a single sheet Print multiple pages on a single sheet To print a multiple-page document in reverse order Print a multiple-page document in reverse order To print on transparencies Reverse an image for iron-on transfersPrint on transparencies To reverse an image for iron-on transfers To print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopes To print a poster Expand Document Options, and then expand Printer FeaturesPrint a poster Print a Web To stop a print job from the computer Windows 2000 users Stop a print jobTo print a Web To stop a print job from the HP Photosmart Click Printers To stop a print job from the computer Windows Vista users Print Photos Use the photo features To print up to 13 x 18 cm 5 x 7 inch photos Print photos from the control panelPrint up to 13 x 18 cm 5 x 7 inch photos To print an enlargement of your photo Print enlargements To save photos Save photos to your computerEdit photos To remove red-eye from photos Share photos using HP Photosmart SoftwareEdit photos using your computer Remove red-eye To share photos Work with print cartridges Maintain the HP Photosmart Replace the print cartridges Handle the print cartridges To replace the print cartridges Choose the right cartridge combination HP Photosmart Maintain the HP Photosmart To print a self-test report Print a self-test report Printer Toolbox appears Click the Estimated Ink Level tab Check the estimated ink levelsUse a photo print cartridge To check the ink levels from the HP Photosmart Software Use the print cartridge protector Printer Toolbox appears Align the print cartridges Clean the print cartridge contacts Clean the print cartridges To clean the print cartridge contacts To clean the area around the ink nozzles Clean the area around the ink nozzles Remove ink from your skin and clothing Clean the HP Photosmart Turn off the HP Photosmart Reduce energy consumption when the HP Photosmart is offTo enable the Standby/Off state To order print cartridges from your desktop Shop for ink supplies Shop for ink supplies Communication problems over a USB connection TroubleshootingTroubleshooting tips Information on paper Clear paper jams Information on print cartridges To clear a paper jam from the Two-sided printing accessory To clear a paper jam from the front door To troubleshoot print cartridges Troubleshoot print cartridges To check the ink levels from the HP Photosmart Software To clean the print cartridge contacts To replace the print cartridges Troubleshooting Troubleshooting HP Photosmart will not turn on Hardware setup troubleshootingTroubleshooting common setup issues Solution HP Photosmart does not print Communication problems over a USB connection on Red X appears on the USB connect prompt Software installation troubleshootingTo start the installation from a Windows computer Minimum system checks screen appears To retry the USB connection Received a message that an unknown error has occurred Registration screen does not appear Uninstall and reinstall the softwareTo uninstall from a Windows computer, method Missing HP Photosmart Software To install the HP Photosmart Software Print quality troubleshooting Ink is bleeding or smearing Text edges are jagged Ink is not filling the text or graphics completely Colors run into each other on the printout Printout has a horizontal band of distortion near the bottom Load full-size paper on Printouts have horizontal streaks or lines Printouts are faded or have dull colors Printouts are slanted or skewed Printouts seem blurry or fuzzyPrintouts have vertical streaks Envelopes print incorrectly Print troubleshootingPaper is not picked up from the input tray HP Photosmart is not responding Borderless printing produces unexpected results To check the printer driver status Click Settings HP Photosmart prints meaningless characters Nothing happens when I try to print Cause The print carriage has stalled Margins are not printing as expected To check your margin settingsPages in my document came out in the wrong order To preview the print layout Text or graphics are cut off at the edge Blank page came out while printing My memory card no longer works in my digital camera Memory card troubleshooting Photo light next to the memory card slots is blinking HP Photosmart does not read the memory card Photos on the memory card do not transfer to my computer HP Photosmart does not detect the CD/DVD holder CD/DVD print troubleshooting Troubleshooting HP Photosmart stalled while printing a CD/DVD HP Photosmart does not detect a CD/DVD on the holder Ink on the CD/DVD is not drying Design is not centered on my disc CD/DVD holder is stuck in the storage area ErrorsHP Photosmart reports a CD/DVD size mismatch error Device messages Carriage stall Carriage jam Firmware revision mismatch Mechanism error Insert CD/DVD holder CD/DVD tray openCD/DVD tray misaligned CD/DVD holder not found Open CD/DVD tray CD/DVD not found Two-sided printing accessory is missingFile messages File not found Error reading or writing the fileUnreadable files. NN files could not be read Photos not found General user messages Memory card error Use only one card at a time Card access errorDisconnected Out of disk space Card is damaged Card is inserted incorrectlyCard is not fully inserted CD/DVD size mismatch CD/DVD printing problemPaper messages CD/DVD is upside down Paper jam, misfeed or blocked carriage Cannot load paper from input trayInk is drying Out of paper Wrong paper width Paper mismatch HP Photosmart not found Power and connection messagesCommunication test failed Two-way communication lost Improper shutdown Low on ink Print cartridge messages Need alignment or alignment failed Print cartridge damaged or missing Troubleshooting Troubleshooting Wrong pen in slot Print cartridge is not compatiblePrint cartridge is not intended for use in this device Troubleshooting Warranty HP warranty and support Before you call HP support After the phone support period Phone support period Placing a call HP Korea customer support Prepare the HP Photosmart for shipment HP warranty and support Technical information Specifications Paper use Type Paper weight Input tray Output tray† HP inkjet supplies recycling program Material safety data sheetsPlastics Recycling program Regulatory notices FCC statement Regulatory model identification number Toxic and hazardous substance table HP Photosmart D5300 series declaration of conformity Declaration of conformity European Economic Area Technical information Index Symbols/Numerics 146 147 148