Hardware setup troubleshooting | HP D5300 instruction

Chapter 11

10.The HP Photosmart prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page.

A success or failure message appears.

NOTE: If you have colored paper loaded in the input tray when you align the printer, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again.

11.Press OK to continue.

Hardware setup troubleshooting

This section contains hardware troubleshooting information for the HP Photosmart.

Many issues are caused when the HP Photosmart is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer. If you connected the HP Photosmart to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

3.Restart your computer.

4.Turn off the HP Photosmart, wait one minute, then restart it.

5.Reinstall the HP Photosmart software.

CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.

This section contains the following topics:

•The HP Photosmart will not turn on

•I connected the USB cable, but I am having problems using the HP Photosmart with my computer

•The HP Photosmart does not print

The HP Photosmart will not turn on

Cause: The HP Photosmart is not properly connected to a power supply.

Troubleshooting

80 Troubleshooting

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HP D5300 manual Hardware setup troubleshooting, Troubleshooting common setup issues, HP Photosmart will not turn on

Contents

HP Photosmart D5300 series Contents Technical information HP warranty and support HP Photosmart D5300 series Help Help HP Photosmart at a glance HP Photosmart overview Label Icon Name and Description Control panel features Use the HP Photosmart Software Display icons Overview Find more information Setup Guide Find more information Computer connection information To enable printer sharing on a Windows computerSupported connection types Use printer sharing Connection How do I? How do Choose papers for printing Load paperRecommended papers for printing HP Premium Plus Photo Paper HP Premium Inkjet Paper HP Advanced Photo Paper or HP Photo PaperHP Bright White Inkjet Paper HP Inkjet-Printable CD/DVD Discs Papers to avoid Load paper To load full-size paper Load full-size paper Related topics Load up to 13 x 18 cm 5 x 7 inch photo paper To load postcards, Hagaki or index cards in the photo tray Load postcards, Hagaki, or index cards To load envelopes Load envelopes Inkjet labels Load other types of paper Load a CD/DVD HP CD/DVD Tattoo labelsTo load a CD/DVD on the CD/DVD tray Load paper Avoid paper jams Load paper Print from your computer Print from a software applicationTo print from a software application Make the HP Photosmart the default printer Change the print settings for the current jobSet the paper size To set the paper size Set the paper type for printing To view the print resolution View the print resolutionChange the print speed or quality To set the paper type for printing Scale the document size Change the page orientationChange the saturation, brightness, or color tone To change the page orientation Preview your print job Change the default print settings To change the default print settings Printing shortcutsCreate printing shortcuts Delete printing shortcuts Perform special print jobsTo create a printing shortcut Click the Printing Shortcuts tab Print a photo on photo paper Print a borderless imageTo print a borderless image To print a photo on photo paper Print custom CD/DVD labels To print directly onto a CD/DVDTo print a CD/DVD tattoo Print using Maximum dpi To print in Maximum dpi modePrint on both sides Print a multiple-page document as a booklet To print on both sidesTo print a multiple-page document as a booklet To print multiple pages on a single sheet Print multiple pages on a single sheet To print a multiple-page document in reverse order Print a multiple-page document in reverse order Print on transparencies Reverse an image for iron-on transfersTo reverse an image for iron-on transfers To print on transparencies To print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopes Print a poster Expand Document Options, and then expand Printer FeaturesPrint a Web To print a poster To print a Web Stop a print jobTo stop a print job from the HP Photosmart To stop a print job from the computer Windows 2000 users Click Printers To stop a print job from the computer Windows Vista users Print Photos Use the photo features Print photos from the control panel Print up to 13 x 18 cm 5 x 7 inch photosTo print up to 13 x 18 cm 5 x 7 inch photos To print an enlargement of your photo Print enlargements Save photos to your computer Edit photosTo save photos Edit photos using your computer Share photos using HP Photosmart SoftwareRemove red-eye To remove red-eye from photos To share photos Work with print cartridges Maintain the HP Photosmart Replace the print cartridges Handle the print cartridges To replace the print cartridges Choose the right cartridge combination HP Photosmart Maintain the HP Photosmart To print a self-test report Print a self-test report Use a photo print cartridge Check the estimated ink levelsTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tab Use the print cartridge protector Printer Toolbox appears Align the print cartridges Clean the print cartridge contacts Clean the print cartridges To clean the print cartridge contacts To clean the area around the ink nozzles Clean the area around the ink nozzles Remove ink from your skin and clothing Clean the HP Photosmart Reduce energy consumption when the HP Photosmart is off To enable the Standby/Off stateTurn off the HP Photosmart To order print cartridges from your desktop Shop for ink supplies Shop for ink supplies Troubleshooting Troubleshooting tipsCommunication problems over a USB connection Information on paper Clear paper jams Information on print cartridges To clear a paper jam from the Two-sided printing accessory To clear a paper jam from the front door To troubleshoot print cartridges Troubleshoot print cartridges To check the ink levels from the HP Photosmart Software To clean the print cartridge contacts To replace the print cartridges Troubleshooting Troubleshooting Hardware setup troubleshooting Troubleshooting common setup issuesHP Photosmart will not turn on Solution HP Photosmart does not print Communication problems over a USB connection on To start the installation from a Windows computer Software installation troubleshootingMinimum system checks screen appears Red X appears on the USB connect prompt To retry the USB connection Received a message that an unknown error has occurred Uninstall and reinstall the software To uninstall from a Windows computer, methodRegistration screen does not appear Missing HP Photosmart Software To install the HP Photosmart Software Print quality troubleshooting Ink is bleeding or smearing Text edges are jagged Ink is not filling the text or graphics completely Colors run into each other on the printout Printout has a horizontal band of distortion near the bottom Load full-size paper on Printouts have horizontal streaks or lines Printouts are faded or have dull colors Printouts seem blurry or fuzzy Printouts have vertical streaksPrintouts are slanted or skewed Print troubleshooting Paper is not picked up from the input trayEnvelopes print incorrectly HP Photosmart is not responding Borderless printing produces unexpected results To check the printer driver status Click Settings HP Photosmart prints meaningless characters Nothing happens when I try to print Cause The print carriage has stalled To check your margin settings Pages in my document came out in the wrong orderMargins are not printing as expected To preview the print layout Text or graphics are cut off at the edge Blank page came out while printing My memory card no longer works in my digital camera Memory card troubleshooting Photo light next to the memory card slots is blinking HP Photosmart does not read the memory card Photos on the memory card do not transfer to my computer HP Photosmart does not detect the CD/DVD holder CD/DVD print troubleshooting Troubleshooting HP Photosmart stalled while printing a CD/DVD HP Photosmart does not detect a CD/DVD on the holder Ink on the CD/DVD is not drying Design is not centered on my disc HP Photosmart reports a CD/DVD size mismatch error ErrorsDevice messages CD/DVD holder is stuck in the storage area Carriage stall Carriage jam Firmware revision mismatch Mechanism error CD/DVD tray open CD/DVD tray misalignedInsert CD/DVD holder CD/DVD holder not found Open CD/DVD tray Two-sided printing accessory is missing File messagesCD/DVD not found Unreadable files. NN files could not be read Error reading or writing the filePhotos not found File not found General user messages Memory card error Disconnected Card access errorOut of disk space Use only one card at a time Card is inserted incorrectly Card is not fully insertedCard is damaged Paper messages CD/DVD printing problemCD/DVD is upside down CD/DVD size mismatch Ink is drying Cannot load paper from input trayOut of paper Paper jam, misfeed or blocked carriage Wrong paper width Paper mismatch Power and connection messages Communication test failedHP Photosmart not found Two-way communication lost Improper shutdown Low on ink Print cartridge messages Need alignment or alignment failed Print cartridge damaged or missing Troubleshooting Troubleshooting Print cartridge is not compatible Print cartridge is not intended for use in this deviceWrong pen in slot Troubleshooting Warranty HP warranty and support Before you call HP support After the phone support period Phone support period Placing a call HP Korea customer support Prepare the HP Photosmart for shipment HP warranty and support Technical information Specifications Paper use Type Paper weight Input tray Output tray† Plastics Material safety data sheetsRecycling program HP inkjet supplies recycling program Regulatory notices FCC statement Regulatory model identification number Toxic and hazardous substance table HP Photosmart D5300 series declaration of conformity Declaration of conformity European Economic Area Technical information Index Symbols/Numerics 146 147 148