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HP D5300 manual File messages, CD/DVD not found, Two-sided printing accessory is missing

Models: D5300

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Chapter 11

line up to the white lines on the CD/DVD tray. The end marked with arrows goes into the CD/DVD tray first. To continue, press OK.

CD/DVD not found

Cause: A printable CD/DVD is not found in the holder.

Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc onto the CD/DVD holder with the printable side up, and then push the CD/DVD holder back into the CD/DVD tray until the lines on the holder line up to the white lines on the CD/DVD tray. To continue, press OK.

Two-sided printing accessory is missing

Cause: The Two-sided printing accessory is not installed or it is installed incorrectly.

Solution: Firmly insert the Two-sided printing accessory into the back of the device until both sides snap into place.

NOTE: Do not press the buttons on either side of the accessory when installing it. Use the buttons only when removing the accessory from the device.

Troubleshooting

File messages

The following is a list of file-related error messages:

•Error reading or writing the file

•Unreadable files. NN files could not be read

•Photos not found

•File not found

•Invalid file name

•File corrupted

114 Troubleshooting

Image 115

HP D5300 manual File messages, CD/DVD not found, Two-sided printing accessory is missing

Contents

HP Photosmart D5300 series Contents Technical information HP warranty and supportHP Photosmart D5300 series Help Help HP Photosmart at a glance HP Photosmart overviewLabel Icon Name and Description Control panel featuresUse the HP Photosmart Software Display iconsOverview Find more information Setup GuideFind more information Use printer sharing To enable printer sharing on a Windows computerComputer connection information Supported connection typesConnection How do I? How do HP Premium Plus Photo Paper Load paperChoose papers for printing Recommended papers for printingHP Inkjet-Printable CD/DVD Discs HP Advanced Photo Paper or HP Photo PaperHP Premium Inkjet Paper HP Bright White Inkjet PaperPapers to avoid Load paperTo load full-size paper Load full-size paperRelated topics Load up to 13 x 18 cm 5 x 7 inch photo paperTo load postcards, Hagaki or index cards in the photo tray Load postcards, Hagaki, or index cardsTo load envelopes Load envelopesInkjet labels Load other types of paperHP CD/DVD Tattoo labels Load a CD/DVDTo load a CD/DVD on the CD/DVD tray Load paper Avoid paper jams Load paper Print from a software application Print from your computerTo print from a software application Change the print settings for the current job Make the HP Photosmart the default printerSet the paper size To set the paper size Set the paper type for printingTo set the paper type for printing View the print resolutionTo view the print resolution Change the print speed or qualityTo change the page orientation Change the page orientationScale the document size Change the saturation, brightness, or color tonePreview your print job Change the default print settingsPrinting shortcuts To change the default print settingsCreate printing shortcuts Click the Printing Shortcuts tab Perform special print jobsDelete printing shortcuts To create a printing shortcutTo print a photo on photo paper Print a borderless imagePrint a photo on photo paper To print a borderless imageTo print directly onto a CD/DVD Print custom CD/DVD labelsTo print a CD/DVD tattoo To print in Maximum dpi mode Print using Maximum dpiPrint on both sides To print on both sides Print a multiple-page document as a bookletTo print a multiple-page document as a booklet To print multiple pages on a single sheet Print multiple pages on a single sheetTo print a multiple-page document in reverse order Print a multiple-page document in reverse orderTo print on transparencies Reverse an image for iron-on transfersPrint on transparencies To reverse an image for iron-on transfersTo print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopesTo print a poster Expand Document Options, and then expand Printer FeaturesPrint a poster Print a WebTo stop a print job from the computer Windows 2000 users Stop a print jobTo print a Web To stop a print job from the HP PhotosmartClick Printers To stop a print job from the computer Windows Vista usersPrint Photos Use the photo featuresPrint up to 13 x 18 cm 5 x 7 inch photos Print photos from the control panelTo print up to 13 x 18 cm 5 x 7 inch photos To print an enlargement of your photo Print enlargementsEdit photos Save photos to your computerTo save photos To remove red-eye from photos Share photos using HP Photosmart SoftwareEdit photos using your computer Remove red-eyeTo share photos Work with print cartridges Maintain the HP PhotosmartReplace the print cartridges Handle the print cartridgesTo replace the print cartridges Choose the right cartridge combinationHP Photosmart Maintain the HP Photosmart To print a self-test report Print a self-test reportPrinter Toolbox appears Click the Estimated Ink Level tab Check the estimated ink levelsUse a photo print cartridge To check the ink levels from the HP Photosmart SoftwareUse the print cartridge protector Printer Toolbox appears Align the print cartridgesClean the print cartridge contacts Clean the print cartridgesTo clean the print cartridge contacts To clean the area around the ink nozzles Clean the area around the ink nozzlesRemove ink from your skin and clothing Clean the HP PhotosmartTo enable the Standby/Off state Reduce energy consumption when the HP Photosmart is offTurn off the HP Photosmart To order print cartridges from your desktop Shop for ink suppliesShop for ink supplies Troubleshooting tips TroubleshootingCommunication problems over a USB connection Information on paper Clear paper jams Information on print cartridgesTo clear a paper jam from the Two-sided printing accessory To clear a paper jam from the front door To troubleshoot print cartridges Troubleshoot print cartridgesTo check the ink levels from the HP Photosmart Software To clean the print cartridge contacts To replace the print cartridges Troubleshooting Troubleshooting Troubleshooting common setup issues Hardware setup troubleshootingHP Photosmart will not turn on Solution HP Photosmart does not print Communication problems over a USB connection onRed X appears on the USB connect prompt Software installation troubleshootingTo start the installation from a Windows computer Minimum system checks screen appearsTo retry the USB connection Received a message that an unknown error has occurredTo uninstall from a Windows computer, method Uninstall and reinstall the softwareRegistration screen does not appear Missing HP Photosmart Software To install the HP Photosmart SoftwarePrint quality troubleshooting Ink is bleeding or smearing Text edges are jagged Ink is not filling the text or graphics completelyColors run into each other on the printout Printout has a horizontal band of distortion near the bottomLoad full-size paper on Printouts have horizontal streaks or linesPrintouts are faded or have dull colors Printouts have vertical streaks Printouts seem blurry or fuzzyPrintouts are slanted or skewed Paper is not picked up from the input tray Print troubleshootingEnvelopes print incorrectly HP Photosmart is not responding Borderless printing produces unexpected resultsTo check the printer driver status Click SettingsHP Photosmart prints meaningless characters Nothing happens when I try to printCause The print carriage has stalled Pages in my document came out in the wrong order To check your margin settingsMargins are not printing as expected To preview the print layout Text or graphics are cut off at the edgeBlank page came out while printing My memory card no longer works in my digital camera Memory card troubleshootingPhoto light next to the memory card slots is blinking HP Photosmart does not read the memory cardPhotos on the memory card do not transfer to my computer HP Photosmart does not detect the CD/DVD holder CD/DVD print troubleshootingTroubleshooting HP Photosmart stalled while printing a CD/DVD HP Photosmart does not detect a CD/DVD on the holderInk on the CD/DVD is not drying Design is not centered on my discCD/DVD holder is stuck in the storage area ErrorsHP Photosmart reports a CD/DVD size mismatch error Device messagesCarriage stall Carriage jamFirmware revision mismatch Mechanism errorCD/DVD tray misaligned CD/DVD tray openInsert CD/DVD holder CD/DVD holder not found Open CD/DVD trayFile messages Two-sided printing accessory is missingCD/DVD not found File not found Error reading or writing the fileUnreadable files. NN files could not be read Photos not foundGeneral user messages Memory card errorUse only one card at a time Card access errorDisconnected Out of disk spaceCard is not fully inserted Card is inserted incorrectlyCard is damaged CD/DVD size mismatch CD/DVD printing problemPaper messages CD/DVD is upside downPaper jam, misfeed or blocked carriage Cannot load paper from input trayInk is drying Out of paperWrong paper width Paper mismatchCommunication test failed Power and connection messagesHP Photosmart not found Two-way communication lost Improper shutdownLow on ink Print cartridge messagesNeed alignment or alignment failed Print cartridge damaged or missing Troubleshooting Troubleshooting Print cartridge is not intended for use in this device Print cartridge is not compatibleWrong pen in slot Troubleshooting Warranty HP warranty and supportBefore you call HP support After the phone support period Phone support period Placing a callHP Korea customer support Prepare the HP Photosmart for shipment HP warranty and support Technical information SpecificationsPaper use Type Paper weight Input tray Output tray†HP inkjet supplies recycling program Material safety data sheetsPlastics Recycling programRegulatory notices FCC statement Regulatory model identification numberToxic and hazardous substance table HP Photosmart D5300 series declaration of conformity Declaration of conformity European Economic AreaTechnical information Index Symbols/Numerics146 147 148