Chapter 11
If the
•Clean the print cartridges automatically. For more information, see “Clean the print cartridges” on page 62.
•If you are missing lines when you print, clean the electrical contacts. For more information, see “Clean the print cartridge contacts” on page 62.
•Replace the print cartridge. For more information, see “Replace the print cartridges” on page 54.
•If the
For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/ support.
This section contains the following topics:
•Ink is bleeding or smearing
•Ink is not filling the text or graphics completely
•The text edges are jagged
•The printout has a horizontal band of distortion near the bottom of the page
•Colors run into each other on the printout
•Printouts have horizontal streaks or lines
•Printouts are faded or have dull colors
•Printouts seem blurry or fuzzy
•Printouts have vertical streaks
•Printouts are slanted or skewed
•Paper is not picked up from the input tray
Ink is bleeding or smearing
Cause: The paper type is not suitable for the HP Photosmart.
Solution: Use HP Premium Papers or any other paper type that is appropriate for the HP Photosmart.
Troubleshooting
Cause: The print cartridges need to be cleaned.
Solution: Print a
For more information on print cartridges, see “Troubleshoot print cartridges” on page 74.
Cause: The paper is too close to the print cartridge during printing.
Solution: If the paper is too close to the print cartridge during printing, the ink might be smeared. This can happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope. Make sure the paper lays flat in the input tray and is not too wrinkled.
88 Troubleshooting
