Troubleshooting | HP D5300 manual

7.Hold the print cartridge with the HP logo on top, and insert the new print cartridge into the empty cartridge slot. Make sure you push the print cartridge in firmly until it snaps into place.

If you are installing the tri-color print cartridge, slide it into the left slot.

If you are installing a black, photo, or gray photo print cartridge, slide it into the right slot.

8.Close the print cartridge door.

If you installed a new print cartridge, the HP Photosmart prints a print cartridge alignment page.

9.When prompted, ensure plain white paper is loaded in the input tray, then press OK.

Troubleshooting

Troubleshooting tips

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HP D5300 manual Troubleshooting

Contents

HP Photosmart D5300 series Contents HP warranty and support Technical information HP Photosmart D5300 series Help Help HP Photosmart overview HP Photosmart at a glance Control panel features Label Icon Name and Description Display icons Use the HP Photosmart Software Overview Setup Guide Find more information Find more information To enable printer sharing on a Windows computer Computer connection informationSupported connection types Use printer sharing Connection How do I? How do Load paper Choose papers for printingRecommended papers for printing HP Premium Plus Photo Paper HP Advanced Photo Paper or HP Photo Paper HP Premium Inkjet PaperHP Bright White Inkjet Paper HP Inkjet-Printable CD/DVD Discs Load paper Papers to avoid Load full-size paper To load full-size paper Load up to 13 x 18 cm 5 x 7 inch photo paper Related topics Load postcards, Hagaki, or index cards To load postcards, Hagaki or index cards in the photo tray Load envelopes To load envelopes Load other types of paper Inkjet labels To load a CD/DVD on the CD/DVD tray Load a CD/DVDHP CD/DVD Tattoo labels Load paper Avoid paper jams Load paper To print from a software application Print from your computerPrint from a software application Set the paper size Make the HP Photosmart the default printerChange the print settings for the current job Set the paper type for printing To set the paper size View the print resolution To view the print resolutionChange the print speed or quality To set the paper type for printing Change the page orientation Scale the document sizeChange the saturation, brightness, or color tone To change the page orientation Change the default print settings Preview your print job Create printing shortcuts To change the default print settingsPrinting shortcuts Perform special print jobs Delete printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tab Print a borderless image Print a photo on photo paperTo print a borderless image To print a photo on photo paper To print a CD/DVD tattoo Print custom CD/DVD labelsTo print directly onto a CD/DVD Print on both sides Print using Maximum dpiTo print in Maximum dpi mode To print a multiple-page document as a booklet Print a multiple-page document as a bookletTo print on both sides Print multiple pages on a single sheet To print multiple pages on a single sheet Print a multiple-page document in reverse order To print a multiple-page document in reverse order Reverse an image for iron-on transfers Print on transparenciesTo reverse an image for iron-on transfers To print on transparencies Print a group of addresses on labels or envelopes To print a group of addresses on labels or envelopes Expand Document Options, and then expand Printer Features Print a posterPrint a Web To print a poster Stop a print job To print a WebTo stop a print job from the HP Photosmart To stop a print job from the computer Windows 2000 users To stop a print job from the computer Windows Vista users Click Printers Print Use the photo features Photos To print up to 13 x 18 cm 5 x 7 inch photos Print photos from the control panelPrint up to 13 x 18 cm 5 x 7 inch photos Print enlargements To print an enlargement of your photo To save photos Save photos to your computerEdit photos Share photos using HP Photosmart Software Edit photos using your computerRemove red-eye To remove red-eye from photos To share photos Maintain the HP Photosmart Work with print cartridges Handle the print cartridges Replace the print cartridges Choose the right cartridge combination To replace the print cartridges HP Photosmart Maintain the HP Photosmart Print a self-test report To print a self-test report Check the estimated ink levels Use a photo print cartridgeTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tab Use the print cartridge protector Align the print cartridges Printer Toolbox appears Clean the print cartridges Clean the print cartridge contacts To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Clean the HP Photosmart Remove ink from your skin and clothing Turn off the HP Photosmart Reduce energy consumption when the HP Photosmart is offTo enable the Standby/Off state Shop for ink supplies To order print cartridges from your desktop Shop for ink supplies Communication problems over a USB connection TroubleshootingTroubleshooting tips Information on paper Information on print cartridges Clear paper jams To clear a paper jam from the Two-sided printing accessory To clear a paper jam from the front door Troubleshoot print cartridges To troubleshoot print cartridges To check the ink levels from the HP Photosmart Software To clean the print cartridge contacts To replace the print cartridges Troubleshooting Troubleshooting HP Photosmart will not turn on Hardware setup troubleshootingTroubleshooting common setup issues Solution Communication problems over a USB connection on HP Photosmart does not print Software installation troubleshooting To start the installation from a Windows computerMinimum system checks screen appears Red X appears on the USB connect prompt Received a message that an unknown error has occurred To retry the USB connection Registration screen does not appear Uninstall and reinstall the softwareTo uninstall from a Windows computer, method To install the HP Photosmart Software Missing HP Photosmart Software Print quality troubleshooting Ink is bleeding or smearing Ink is not filling the text or graphics completely Text edges are jagged Printout has a horizontal band of distortion near the bottom Colors run into each other on the printout Printouts have horizontal streaks or lines Load full-size paper on Printouts are faded or have dull colors Printouts are slanted or skewed Printouts seem blurry or fuzzyPrintouts have vertical streaks Envelopes print incorrectly Print troubleshootingPaper is not picked up from the input tray Borderless printing produces unexpected results HP Photosmart is not responding Click Settings To check the printer driver status Nothing happens when I try to print HP Photosmart prints meaningless characters Cause The print carriage has stalled Margins are not printing as expected To check your margin settingsPages in my document came out in the wrong order Text or graphics are cut off at the edge To preview the print layout Blank page came out while printing Memory card troubleshooting My memory card no longer works in my digital camera HP Photosmart does not read the memory card Photo light next to the memory card slots is blinking Photos on the memory card do not transfer to my computer CD/DVD print troubleshooting HP Photosmart does not detect the CD/DVD holder Troubleshooting HP Photosmart does not detect a CD/DVD on the holder HP Photosmart stalled while printing a CD/DVD Design is not centered on my disc Ink on the CD/DVD is not drying Errors HP Photosmart reports a CD/DVD size mismatch errorDevice messages CD/DVD holder is stuck in the storage area Carriage jam Carriage stall Mechanism error Firmware revision mismatch Insert CD/DVD holder CD/DVD tray openCD/DVD tray misaligned Open CD/DVD tray CD/DVD holder not found CD/DVD not found Two-sided printing accessory is missingFile messages Error reading or writing the file Unreadable files. NN files could not be readPhotos not found File not found Memory card error General user messages Card access error DisconnectedOut of disk space Use only one card at a time Card is damaged Card is inserted incorrectlyCard is not fully inserted CD/DVD printing problem Paper messagesCD/DVD is upside down CD/DVD size mismatch Cannot load paper from input tray Ink is dryingOut of paper Paper jam, misfeed or blocked carriage Paper mismatch Wrong paper width HP Photosmart not found Power and connection messagesCommunication test failed Improper shutdown Two-way communication lost Print cartridge messages Low on ink Need alignment or alignment failed Print cartridge damaged or missing Troubleshooting Troubleshooting Wrong pen in slot Print cartridge is not compatiblePrint cartridge is not intended for use in this device Troubleshooting HP warranty and support Warranty Before you call HP support Phone support period Placing a call After the phone support period HP Korea customer support Prepare the HP Photosmart for shipment HP warranty and support Specifications Technical information Type Paper weight Input tray Output tray† Paper use Material safety data sheets PlasticsRecycling program HP inkjet supplies recycling program Regulatory notices Regulatory model identification number FCC statement Toxic and hazardous substance table Declaration of conformity European Economic Area HP Photosmart D5300 series declaration of conformity Technical information Symbols/Numerics Index 146 147 148