Dell M630 owner manual Troubleshooting hard drives

Page 97

8.Run the appropriate diagnostic test. For more information, see Using System Diagnostics. If the test fails, see Getting Help.

Related Links

Removing the blade

Removing the system cover

Installing a blade

Installing the system cover

Troubleshooting hard drives

Prerequisites

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

CAUTION: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all the files on the hard drive, if possible.

Steps

1.Run the appropriate controllers test and the hard drive tests in system diagnostics. If the tests fail, go to step 3.

2.Take the hard drive offline and wait until the hard-drive indicator codes on the drive carrier signal that the drive may be removed safely, then remove and reseat the drive carrier in the blade.

3.Restart the blade, enter the System Setup and confirm that the drive controller is enabled.

4.Ensure that any required device drivers are installed and are configured correctly.

NOTE: Installing a hard drive into another bay may break the mirror if the mirror state is optimal.

5.Remove the hard drive and install it in the other drive bay.

6.If the problem is resolved, reinstall the hard drive in the original bay.

If the hard drive functions properly in the original bay, the drive carrier could have intermittent problems. Replace the drive carrier.

7.If the hard drive is the boot drive, ensure that the drive is configured and connected properly.

8.Partition and logically format the hard drive.

9.If possible, restore the files to the drive. If the problem persists, see Getting Help.

Related Links

Removing a hard drive/SSD

Installing a hard drive/SSD

Hard-drive/SSD indicator patterns

97

Image 97
Contents Dell PowerEdge M630 Page Contents Installing and removing blade components Troubleshooting your system Jumpers and connectors 104 Using System Diagnostics 102Technical specifications 107 Getting help 112 About your system Front-panel features and indicatorsHard-drive/SSD indicator patterns Using USB diskette or USB DVD/CD drivesHard-drive/SSD indicators IDRAC Direct LED indicator codesIDRAC Direct LED indicator Documentation matrix Quick Resource Locator Setting up and configuring the iDRAC IP address Setting up your systemLogging in to iDRAC Installing the operating system Page Navigation keys About System SetupSystem Setup Main Menu Entering System SetupSystem Bios screen System Memory screen System Information screenATS Processor Settings screenSata Settings screen Post Page Network Settings screen Boot Settings screenIntegrated Devices screen 4GB Serial Communication screenC1E System Profile Settings screenSystem Security Settings screen Secure Boot Custom Policy Settings screen Miscellaneous Settings screen About Dell Lifecycle Controller Changing the boot order About Boot ManagerEntering Boot Manager Boot Manager main menuAssigning a system and/or setup password Choosing the system boot modeUsing your system password to secure your system IDRAC Settings utility Operating with a setup password enabledEmbedded systems management Entering the iDRAC Settings utility Recommended tools Safety instructionsBefore working inside your system After working inside your systemRemoving the blade Removing and installing a bladeBlade cover O connector cover Removing or installing the blade Installing a bladeRemoving the system cover Removing and installing the system coverInstalling the system cover Inside the blade Inside the bladeRemoving the cooling shroud Cooling shroudProcessor/DIMM blank Installing the cooling shroudRemoving a processor/DIMM blank Removing and installing a processor/DIMM blank Installing a processor/DIMM blankLrdimm System memoryProcessor General memory module installation guidelines Advanced ECC Lockstep Mode-specific guidelinesSample memory configurations Memory configurations two processors Removing memory modules Removing the memory module Installing memory modulesModule mezzanine cards Mezzanine card installation guidelinesRemoving the mezzanine card Removing and installing the mezzanine cardIdsdm card optional Installing the mezzanine cardReplacing an SD card Replacing an SD card Internal USB keyReplacing the internal USB key Removing the Idsdm card Removing and installing the Idsdm cardInstalling the Idsdm card Removing the rSPI card RSPI card optionalSD vFlash card Installing the rSPI cardReplacing the SD vFlash card Removing the Network Daughter Card Network Daughter CardNDC Processors Installing the Network Daughter CardRemoving a processor Installing and removing a heat sink Processor shield opening and closing lever sequence Installing and removing a processor Installing a processorPage Applying thermal grease on the top of the processor Hard drives/SSDs Hard drive/SSD installation guidelinesHard-drive/SSD bay numbering Removing a hard drive/SSD Removing and installing a hard drive/SSDRemoving a hard-drive/SSD blank Installing a hard drive/SSDHard-drive/SSD blank Release latch Installing a hard-drive/SSD blank Hard drive/SSD Removing a 1.8 inch SSD from a 1.8 inch SSD carrier Removing the hard-drive/SSD cage Installing a 1.8 inch SSD in a 1.8 inch SSD carrierHard-drive/SSD cage Screw Guide pin Hard-drive/SSD backplane Installing the hard-drive/SSD cageRemoving the hard-drive/SSD backplane Page Removing and installing the 1.8 inch x4 SSD backplane System board Installing the hard-drive/SSD backplaneRemoving the system board Page Hex nut screw System board Screw Installing the system board Restoring the Service Tag using Easy Restore Trusted Platform Module Entering the system Service Tag using System SetupRe-enabling the TPM for BitLocker users Replacing the Nvram backup battery Nvram backup batteryReplacing the Nvram backup battery Removing the PCIe extender/storage controller card Storage controller card/PCIe extender cardPage Installing the PCIe extender/storage controller card Troubleshooting your system Troubleshooting hard drives Troubleshooting USB devices Troubleshooting Solid State DrivesTroubleshooting processors Troubleshooting an internal SD cardTroubleshooting the Nvram backup battery Troubleshooting the blade system boardSystem messages Diagnostic messagesAlert messages When to use the Embedded System Diagnostics Dell Embedded System DiagnosticsRunning the Embedded System Diagnostics System diagnostic controls Running embedded system diagnostics from an external mediaSystem board jumper settings Jumpers and connectorsCPU1 System board connectorsDisabling a forgotten password Technical specifications USB Per ISO 14644-1 with a 95% upper confidence 110 Enclosure can be installed with blade Contacting Dell Locating your system Service TagDocumentation feedback 113