Dell A940 manual Consumers

Page 89

What do I do if I need warranty service?

Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell service tag number or order number available.

Individual Home Consumers; Home Office and Small

Canada Only

Business Customers:

 

 

 

Technical Support and Customer Service

1-800-847-4096

 

 

Medium, Large, and Global Commercial Customers;

 

Government, Education, and Healthcare Customers;

 

and Value Added Resellers (VARs):

 

 

 

Technical Support

1-800-387-5757

 

 

Customer Service

1-800-326-9463

 

 

Government or Education Customers, or Individual

 

Home Consumers who purchased through an

 

Employee Purchase Program:

 

 

 

Technical Support

1-800-387-5757

 

 

Customer Service

1-800-326-9463 (Extension 8221 for Individual

 

Consumers)

 

 

Dell-Branded Memory

1-888-363-5150

 

 

What will Dell do?

During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.

When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in Canada. Otherwise, we will ship the product to you freight collect.

If we determine that the problem is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media.

During the remaining years following the first year of all limited warranties: We will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within thirty days after we ship the replacement part to you. If we do not receive the original part within thirty days, we will charge to your credit card the then-current standard price for that part.

Appendix 77

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Contents Dell AIO Printer A940 Page Finding information Refer to When you need help withUSB cable Understanding the All-In-One partsUse When you want to Accessing your User’s Guide Finding your Express Service Code and Tag numberUnited States Government Restricted Rights Safety information Contents Maintenance Troubleshooting Xii Contents Learning about your printer Page Understanding the operator panel Cancel PowerCopy Quality BlackOperator panel menus Photo Options menus Understanding the printer software Accessing the Dell All-In-One CenterAccessing Print Properties Using the Dell Photo Editor From this tab You can Using the Dell Printer Solution CenterProgress Understanding the paper type sensorClick OK To permanently turn it off Using your printer Loading paper Greeting cards, index EnvelopesCards, postcards, or Photo cardsUsing your printer Placing your document on the scanner glass Sharing printers PrintingPrinting photos Click Start → Settings → Printer Print a poster Print repeating imagesUsing the printer software Print a banner Personalize fabric with pictures Print mirror images and iron-on transfersCopying Click See More Copy SettingsCopying photos Press Number of Copies repeatedlyColor Document Make color copiesPress Number of Copies if making Scanning Click See More Scan SettingsScanning photos Press Select SoftwareScan a photograph and e-mail it to a friend Enlarging or reducing imagesReduce/Enlarge Enlarge or reduce an imageScan multiple pages or images Use Optical Character RecognitionEditing scanned images Using special scan featuresFaxing Using Bvrp fax softwareInstalling Bvrp fax software Configuring Bvrp fax software Sending a multiple-page fax with Bvrp Sending a one-page fax with BvrpInstalling Fax Console Using Fax ConsoleReceiving faxes with Bvrp Viewing your faxes in BvrpSending a multiple-page fax with Fax Console Configuring Fax ConsoleSending a one-page fax with Fax Console Viewing faxes with Fax Console Receiving faxes with Fax ConsoleFax troubleshooting I n t e n a n c e Ordering supplies Replacing the ink cartridges Maintenance Aligning the ink cartridges After installing cartridgesCleaning the ink cartridge nozzles Tr o u b l e s h o o t i n g General troubleshooting Setup troubleshootingDocument does not print Paper misfeeds or multiple sheets feedEnvelopes do not feed properly If your document is too light or too dark Printer or scanner is not communicating with computerCopy quality is unsatisfactory Click Display Advanced Copy Settings You receive an error message More troubleshootingPaper Jam message Ink Low message Cover Open messageUnlock Scanner message Cartridge Error messagesPaper Out message Check the table below for specific instructions Other error messages Other help sources Uninstall and reinstall the printer softwareRegulator y Notices Regulator y Notices Japan Vcci Energy Star P e n d i Contacting Dell Bolivia Belgium Brussels Website support.euro.dell.comBrazil British Virgin IslandsFinland Helsinki Website support.euro.dell.com Denmark CopenhagenHome and Small Business France Paris Montpellier Website support.euro.dell.comCorporate Germany Langen Website support.euro.dell.comGrenada Greece Website support.euro.dell.comGuyana IndiaJamaica Italy Milan Website support.euro.dell.comLatin America Luxembourg Website support.euro.dell.comNetherlands Amsterdam Website support.euro.dell.com MexicoNetherlands Antilles Poland Warsaw Website support.euro.dell.com Norway Lysaker Website support.euro.dell.comPortugal Website support.euro.dell.com Puerto RicoSpain Madrid Website support.euro.dell.com St. Vincent and the GrenadinesSingapore Singapore Switzerland Geneva Website support.euro.dell.com Sweden Upplands Vasby Website support.euro.dell.comBracknell Website support.euro.dell.com Business A. Austin, TexasVirgin Islands VenezuelaLimited Warranties and Return Policy What is covered by this limited warranty?What is not covered by this limited warranty? What will Dell do? How long does this limited warranty last?What do I do if I need warranty service? What do I do if I am not satisfied? What if I purchased a service contract?How will you fix my product? Total Satisfaction Return Policy U.S. Only May I transfer the limited warranty?What is not covered by this limited warranty? Consumers What do I do if I am not satisfied? Dell Software and Peripherals Canada Only Total Satisfaction Return Policy Canada OnlyThird-Party Software and Peripherals Products Dell-Branded Peripheral ProductsReturn Policy GuaranteeExclusions Making a ClaimDell Computer de Colombia Corporation Appendix Ink and Toner Cartridges Limited Warranty Latin America Only Dell Software License Agreement Limited Warranty General Government Restricted RightsD ex Index Index Index
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