Dell A940 manual What if I purchased a service contract?, How will you fix my product?

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w w w . d e l l . c o m / s u p p l i e s s u p p o r t . d e l l . c o m

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.

During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within thirty days after we ship the replacement part to you. If we do not receive the original part within thirty days, we will charge to your credit card the then-current standard price for that part.

We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us.

NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?

If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.

If you purchased through us a service contract with one of our third-party service providers, please refer to that contract for details on how to obtain service.

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all parts removed from repaired products.

What do I do if I am not satisfied?

We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited warranty is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most expeditious way to resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT,

TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT, OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this limited warranty, its interpretation, or the breach, termination, or validity thereof, the relationships which result from this limited warranty (including, to the full extent permitted by applicable law, relationships with third parties), Dell's advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY

AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via the Internet at www.arb-forum.com/ or via telephone at 1-800-474-2371). The arbitration will be limited solely to the dispute or controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. Information may be obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405. This provision applies only to individual home consumers and consumers who purchased through an employee purchase program. It does not apply to small, medium, large, and global commercial customers or government, education, and healthcare customers.

74 Appendix

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Contents Dell AIO Printer A940 Page Refer to When you need help with Finding informationUnderstanding the All-In-One parts USB cableUse When you want to Finding your Express Service Code and Tag number Accessing your User’s GuideUnited States Government Restricted Rights Safety information Contents Maintenance Troubleshooting Xii Contents Learning about your printer Page Understanding the operator panel Copy Quality PowerCancel BlackOperator panel menus Photo Options menus Accessing the Dell All-In-One Center Understanding the printer softwareAccessing Print Properties Using the Dell Photo Editor Using the Dell Printer Solution Center From this tab You canUnderstanding the paper type sensor ProgressClick OK To permanently turn it off Using your printer Loading paper Cards, postcards, or EnvelopesGreeting cards, index Photo cardsUsing your printer Placing your document on the scanner glass Sharing printers PrintingPrinting photos Click Start → Settings → Printer Print repeating images Print a posterUsing the printer software Print a banner Print mirror images and iron-on transfers Personalize fabric with picturesCopying photos Click See More Copy SettingsCopying Press Number of Copies repeatedlyColor Document Make color copiesPress Number of Copies if making Scanning photos Click See More Scan SettingsScanning Press Select SoftwareReduce/Enlarge Enlarging or reducing imagesScan a photograph and e-mail it to a friend Enlarge or reduce an imageUse Optical Character Recognition Scan multiple pages or imagesUsing special scan features Editing scanned imagesFaxing Using Bvrp fax softwareInstalling Bvrp fax software Configuring Bvrp fax software Sending a one-page fax with Bvrp Sending a multiple-page fax with BvrpReceiving faxes with Bvrp Using Fax ConsoleInstalling Fax Console Viewing your faxes in BvrpSending a multiple-page fax with Fax Console Configuring Fax ConsoleSending a one-page fax with Fax Console Receiving faxes with Fax Console Viewing faxes with Fax ConsoleFax troubleshooting I n t e n a n c e Ordering supplies Replacing the ink cartridges Maintenance After installing cartridges Aligning the ink cartridgesCleaning the ink cartridge nozzles Tr o u b l e s h o o t i n g Setup troubleshooting General troubleshootingDocument does not print Paper misfeeds or multiple sheets feedEnvelopes do not feed properly If your document is too light or too dark Printer or scanner is not communicating with computerCopy quality is unsatisfactory Click Display Advanced Copy Settings More troubleshooting You receive an error messagePaper Jam message Cover Open message Ink Low messageUnlock Scanner message Cartridge Error messagesPaper Out message Check the table below for specific instructions Other error messages Uninstall and reinstall the printer software Other help sourcesRegulator y Notices Regulator y Notices Japan Vcci Energy Star P e n d i Contacting Dell Brazil Belgium Brussels Website support.euro.dell.comBolivia British Virgin IslandsDenmark Copenhagen Finland Helsinki Website support.euro.dell.comCorporate France Paris Montpellier Website support.euro.dell.comHome and Small Business Germany Langen Website support.euro.dell.comGuyana Greece Website support.euro.dell.comGrenada IndiaLatin America Italy Milan Website support.euro.dell.comJamaica Luxembourg Website support.euro.dell.comNetherlands Amsterdam Website support.euro.dell.com MexicoNetherlands Antilles Portugal Website support.euro.dell.com Norway Lysaker Website support.euro.dell.comPoland Warsaw Website support.euro.dell.com Puerto RicoSpain Madrid Website support.euro.dell.com St. Vincent and the GrenadinesSingapore Singapore Sweden Upplands Vasby Website support.euro.dell.com Switzerland Geneva Website support.euro.dell.comBracknell Website support.euro.dell.com Virgin Islands A. Austin, TexasBusiness VenezuelaLimited Warranties and Return Policy What is covered by this limited warranty?What is not covered by this limited warranty? What will Dell do? How long does this limited warranty last?What do I do if I need warranty service? What do I do if I am not satisfied? What if I purchased a service contract?How will you fix my product? May I transfer the limited warranty? Total Satisfaction Return Policy U.S. OnlyWhat is not covered by this limited warranty? Consumers What do I do if I am not satisfied? Third-Party Software and Peripherals Products Total Satisfaction Return Policy Canada OnlyDell Software and Peripherals Canada Only Dell-Branded Peripheral ProductsExclusions GuaranteeReturn Policy Making a ClaimDell Computer de Colombia Corporation Appendix Ink and Toner Cartridges Limited Warranty Latin America Only Dell Software License Agreement Limited Warranty Government Restricted Rights GeneralD ex Index Index Index
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