Chapter 7 Troubleshooting
Chapter 7
Troubleshooting
When an error occurs, an error message is displayed on the LCD panel. This chapter describes corrective actions to be taken when error message is received or problems or difficulties are experienced.
7.1 Items to check in case of trouble
If problems or difficulties are experienced during the operation of the printer, please check the following table to try and resolve your problem.
Symptom | Check | Remedy |
|
|
|
The LCD stays blank | 1. Is the socket end of the power cord | 1. Plug the socket end of the power cord |
when the printer power is | plugged properly into an AC outlet? | properly into an AC outlet. |
turned ON. | 2. Is the other end of the power cord | 2. Plug the other end of the power cord |
| ||
| plugged properly into the main power | properly into the main power input port |
| input port on the printer? | on the printer. |
| 3. Is the power cord damaged or broken? | 3. Replace the power cord. Use the |
|
| dedicated power cord for this printer. |
|
| Contact our service personnel to |
|
| obtain a replacement. |
|
| CAUTION: Do not use a power cord |
|
| other than the dedicated power cord |
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| for this printer. |
| 4. Is there electricity in the power outlet | 4. Check the main power source to the |
| used to power the printer? | outlet. If there is no problem, check |
|
| whether electricity is supplied to the |
|
| building. Also, check for the possibility |
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| of a power failure. |
| 5. Have the main fuses in the fuse box for | 5. Replace the main fuses for the |
| the building blown? Is the circuit | building and turn on the circuit breaker |
| breaker turned off? | again. For replacement, contact a |
|
| qualified electrician. |
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|
|
Paper can feed but | 1. Is the printhead dirty? Is a label stuck? | 1. If the printhead is dirty, wipe it off with |
nothing is printed. |
| the head cleaning pen supplied. If a |
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| label is stuck, remove it. |
|
| CAUTION: Avoid using metallic tools |
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| to remove labels stuck inside the |
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| printer. (Metallic tools may damage |
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| the printhead.) |
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| If label adhesive material is stuck to |
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| the printhead, wipe it off with ethyl |
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| alcohol. |
| 2. Are you using a genuine Citizen ribbon | 2. Use a genuine Citizen ribbon or its |
| or its equivalent? | equivalent. |
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|
|
(continued)
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