Citizen Systems CLP-8301 user manual Troubleshooting

Chapter 7 Troubleshooting

Symptom		Check		Remedy
Text is not printed	1.	Is the paper and ribbon loaded	1.	Load the paper and ribbon properly.
cleanly.		properly?	2.	Set the proper print density via the
	2.	Is the print density too dark or faint?		menu or control software.
	3.	Is the platen dirty or deformed?	3.	If the platen is dirty, remove the dirt
				using ethyl alcohol. If the platen is
				deformed, contact our service
				personnel for replacement.
	4.	Is the printhead dirty? Is a label stuck?	4.	If the printhead is dirty, wipe it off with
				the head cleaning pen. If a label is
				stuck, remove it.
				CAUTION: Avoid using metallic tools
				to remove labels stuck inside the
				printer. (Metallic tools may damage
				the printhead.)
				If label adhesive material is stuck to
				the printhead, wipe it off with ethyl
				alcohol.
	5. Are you using a genuine Citizen ribbon		5.	Use a genuine Citizen ribbon or its
		or its equivalent?		equivalent.
	6.	Is the printhead position proper for the	6. Adjust the printhead position, using the
		media being used?		printhead adjustment lever.
Print position changes.	1.	Is the paper and ribbon loaded	1.	Load the paper and ribbon properly.
		properly?
	2.	Is the platen dirty or deformed?	2.	If the platen is dirty, remove the dirt
				using ethyl or isopropyl alcohol.
				If the platen is deformed, contact our
				service personnel for replacement.
	3. Are you using a genuine Citizen ribbon		3.	Use a genuine Citizen ribbon or its
		or its equivalent?		equivalent.
	4. Are the contents of the data and signals		4.	If a message of “ERROR RS-232C”
		from the computer proper?		etc is displayed on the LCD, check the
				contents of the software and the
				communication conditions set on the
				computer.
	5. Are the values of the Menu set proper?		5.	Set the proper values of the Menu set
				from the control panel or your PC.
	6.	Is the media sensor level proper for the	6.	Incorrect sensor level may cause the
		media being used?		printer to miss some or all of the
				end-of-label marks on the media.
Ribbon wrinkles.	1.	Is the ribbon tension proper for the	1. Adjust the ribbon tension properly
		media being used?		(see P27).
	2.	Is the ribbon guide plate guiding the	2. Adjust the setting angle of the ribbon
		ribbon evenly?		guide plate.

- 52 -