Citizen Systems CLP-8301 user manual Error messages and corrective actions, Jam

Chapter 7 Troubleshooting

7.2 Error messages and corrective actions

The printer will be placed in error status and an error message will be displayed on the LCD (Display) if the printer has not been prepared properly for printing or printer setup conditions are not correct. Check error messages and take corrective actions to clear error. If a message other than the following is displayed, please contact our service personnel.

Cause	Corrective action	LEDs/Buzzer	LCD (Display)
Sensor error (when	・ Place label paper straight
printing)	・ Set type of sensor to match label being used.		Paper
	・ Adjust sensor position.	0.3sec	Jam
	・ Adjust sensor sensing level.
	・ Make sure printer “MaxMedia Length” is longer than	Sounds
	actual label length.	0.3sec twice
Paper end (when	・ Load new paper.
printing)			Paper
		0.5sec
			End
		Sounds
		0.5sec twice
Ribbon end (when	・ Load new ribbon.
printing)			Ribbon
		0.5sec
			End
		Sounds
		0.5sec twice
Printhead up (just	・ Set printhead properly by lowering printhead lever.
before printing)			Head
		0.5sec
			Open
		Sounds
		0.5sec once
Printhead	・ Contact our service personnel.
disconnected (when
turning power on or		1sec	Failed
resetting)			X.XXinch
		Sounds 1sec
		once
Interface error	・ Check interface cable connection.

・Check interface setup.

		0.3sec	ERROR
			*
			XXXXXXXX
		Sounds
		0.3sec once
Command error	* This occurs due to misscript or improper RS-232C setup.
	This is cleared automatically as it is interpreted as a		READY
	normal command. LED goes off for 0.3 second and blinks	0.3sec
	and LCD shows a message for 0.3 second.	Sounds	Cmd Err
		0.3sec once
		Light up	blink

·Clear an error with a control key (other than MODE key) or command (in case of command error) and an initial message “Ready xxxxxxxx” will be shown if data is received from the host computer (see P35, 36).

* XXXXXXXX: the contents of the interface error.

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