Chaparral FS2620R manual Terminal Emulator and COM Port Problems, Solution

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FS2620R Rack Model User’s Guide

Terminal Emulator and COM Port Problems

Problem: Screen continuously puts out garbage characters.

Solution: The likely cause of this problem is a baud rate mismatch between the terminal emulator and the router. The default baud rate is 115,200 bps. Follow these steps if you set your terminal emulator to this rate and still get garbage characters:

1Turn off the power to the router.

2Press the spacebar of your terminal emulator.

3Turn on the power while continuing to press the spacebar. This will allow the router to autodetect the baud rate setting.

4When the Flash Utility appears, select 5. Run Bridge to continue to boot the router.

Note: Some terminal emulators don’t immediately change to the new baud rate settings, and you have to exit and restart the emulator to use the new settings.

Problem: Nothing is displayed on the terminal emulator.

Solution: The probable cause of this problem is your terminal emulator software is not configured correctly.

Problem: Screen is updated, but won’t respond to keystrokes.

Solution:

1Check that all the cables are connected properly.

2Check that the correct COM port is enabled and configured.

For the COM port settings, see Connecting to the RS-232 Port on page 2-6.

3Check that your terminal emulator software is configured properly.

4 Contact your authorized Chaparral distributor.

Problem: Screen looks correct, but clock is not being updated.

Solution: Check to be sure that router is still powered on. If you are using XON/XOFF, press Ctrl-q.

Problem: Screen is updated and menus appear right, but boxes around menus look incorrect.

Solution: Try a different font in your terminal emulator program. If you cannot find a font that looks correct, set ASCII Display to Yes in the Display options item of the Configuration menu.

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Contents User’s Guide Page Copyright Canadian Compliance Statement Safety Page Contents Address and Device Mapping Reference Documents FS2620R Rack User’s Guide Viii Introduction About this GuideBold Chaparral FS2620R Router Benefits and FeaturesConventions Chaparral FS2620R Router Benefits and Features About Serverless Backup and Restore Specifications PhysicalEnvironmental Unpacking the Router To unpack the routerInstalling in a Rack Installing the RouterInstalling on a Desktop To install the FS2620R on a desktopConnecting the Router To install the router in a rackConnecting to the Scsi Channels Rear panel componentsTo connect to the Fibre Channel port Connecting to the Fibre Channel PortTo connect devices to the Scsi channels Connecting to the RS-232 Port To connect to the RS-232 portTo power up Scsi devices Powering Up All DevicesConnecting to the Ethernet Port To connect to the Ethernet portUnderstanding the LED Status Lights To make the host FC connectionDescription Color Function Label Router Default Settings Setting Default For more information, seeInstallation Configuration Examples Simple loop configuration exampleMultiple servers on a SAN FC-AL Multiple SANs with fabric FC-SW Combination loop and switch configuration Configuring the Router Accessing the Router Administrator SoftwareFS2620R Rack Model User’s Guide Accessing the Router Administrator Using the Ethernet Port FS2620R Rack Model User’s Guide Configuring the Router’s Network Settings System Configuration Screen Snmp Configuration Screen Restarting the Router Navigating the Router Administrator Software To access the network management systemMenu Tree illustrates the main menu options and sub-options Changing Router Configuration Changing the Screen DisplayConfiguring the FC Host Channels To configure an FC host channel Select Enabled or Disabled and press Enter Changing Router Configuration System confirms that you want to make the changes Changing the Scsi ID Assigned to Each Router Channel To change the Scsi ID assigned to a Scsi channelFS2620R Rack Model User’s Guide Setting the Date and Time To set the router’s dateTo set the router’s time To change the scan delay Changing the Scan DelayEnabling and Disabling the Alarm To enable or disable the alarm Alarm threshold What to do when the alarm soundsTo restore the default settings Rebooting the RouterRestoring the Default Settings Select Restore Defaults and press EnterChanging and Displaying Device Information Changing the Mapping Mode Auto or FixedTo change the mapping mode Select Mapping Mode press Enter Changing Device Addresses FC LUNsSee Changing the Mapping Mode Auto or Fixed on To change the device FC LUNsSelect Addressing Method and press Enter Changing Addressing MethodDisplaying the Devices Connected to the Router To display the address map Displaying the FC-to-SCSI Address MapTo display the devices connected to the router Displaying Router Information Displaying the Event LogTo display one event at a time Select View Event Log and press EnterCapturing the Event Log File To display a full page of eventsDisplaying Hardware and Configuration Information To capture the event log fileGbic To display hardware information only To display hardware and configuration information Select Display Address Map and press Enter Displaying the Router’s FC LUNTo display the router’s LUN Upgrading the Controller’s Firmware To upgrade the router’s firmwareUpgrading Firmware To upgrade the Ethernet card’s firmware Upgrading LAN FirmwareUpgrading Firmware FS2620R Rack Model User’s Guide Problems During Bootup Chaparral Technical SupportFS2620R Rack Model User’s Guide To restore the default configuration Select 2. Clear Configuration and press EnterTerminal Emulator and COM Port Problems SolutionDevice Scsi Channel Problems Router is Not RespondingSetting Up Debug Logging To set up debug loggingVoltage and Temperature Errors and Warnings Using the Loader Diagnostics MenuUsing the Loader Utility Menu FS2620R Rack Model User’s Guide Address and Device Mapping Loop ID to Alpa Mapping DeviceALP 114 115 116 117 118 119 120 121 122 100 123 101 124 102 125 Configuring the Router for TCP/IP Using Address Resolution ProtocolArp -s IP address 005013fx-xx-xx Dynamic Host Configuration Protocol ConfigurationTo use ARP to resolve addresses in Windows Simple Network Management Protocol Configuration To discover which IP address was assigned to the routerFS2620R Rack Model User’s Guide Reference Documents StandardsBooks SBPGlossary G6322/G7324 User’s Guide Glossary G6322/G7324 User’s Guide Index Dhcp Page FS2620R Rack Model User’s Guide TCP/IP FS2620R Rack Model User’s Guide