Topcom 520 CTI Software Installation CD-Version, PC Telephony with the Deskmaster PC Software

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Deskmaster

•Press the right mouse button.

•Select “Properties” option.

•Select “Server type” (see Internet Provider).

•Select “TCP/IP settings” and fill in the right data (see Internet Provider).

•Select “OK”.

The Internet connection is now established and all settings are finished.

14.3CTI Software Installation CD-Version 2.1

To install the basic Deskmaster PC software on your PC, please proceed as follows:

• Insert the CD with the Deskmaster software into your CD drive.

• If the setup program does not start automatically, click on Start in the Taskbar and then Run. Select <CD-DRIVE>\CTI\setup.exe

• The setup program will be started. Please follow the on-screen instructions and enter the data requested.

• Restart the computer, if the program prompts you to do so.

CD-Version 2.2

To install the Deskmaster CTI, please proceed as follows:

•Insert CD with Deskmaster software into the CD-Drive.

•Go to the second screen.

•Select ‘Install Deskmaster CTI’.

•The setup program will be started, please follow the on-screen instructions and enter the data when requested.

•Restart the computer, if the program prompts you to do so.

14.4 PC Telephony with the Deskmaster PC Software

After the installation of the Deskmaster PC Software, you will find a new program group “Topcom Telephony”. You can start the application by clicking on Start in the Taskbar and then selecting Programs –> Topcom Telephony –> Deskmaster. You will see a Telephone user interface, similiar to your phone, appearing on your PC screen. This CTI application offers several comfortable facilities to control and administrate telephone traffic from the PC screen. A CD-rom with a basic CTI application is included. It offers an elaborate range of possibilities, described in the following pages. Ask you deal- er for more information.

14.4.1 Functions of the Deskmaster PC Application

Phone book/

Database entries mapped on direct dialling keys.

Address Database

Configurable address/phone book database. Additional phone books can

 

be created or existing ones can be linked (e.g. from a LAN). Up to 100

 

entries can be downloaded into the Deskmaster.

Communication

Registration of: Call status, call type, incoming/outgoing calls, calling partners’

Journal

numbers/names, duration, charges, notes associated to the phone call.

 

Several filter/sort/search criteria.

 

 

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Contents Deskmaster Deskmaster Ringer Configurations Error MESSAGES/CAUSES Quick Operation Guide Deskmaster Function Keys General Remarks Display1st Line 2nd LineDisconnecting the Line Cords from the Phone CleaningPlace Security NotesSystem param Charge Language User Interface ConceptLanguage English Language French Selecting the languageOutgoing Calls Establishing a Phone CallPlease dial Ringing Connected 21 Feb 1726 Isdn 21 Feb 1726012536874556 For Please dialMSN Message from System 071183#0221*7128375# 21 Feb 1726 Telephone book ACompany Topcom Dialling with Comfort07118398261 Ringing Dialling from the Notebook 0723139641021 Feb 1726 170 Hold the line Broker, Conference During a Phone CallConnected Please dial Ringing Disconnected call 07231396410 + 07118398 Conference ConferenceParking a connection Connected 480 Park call 21 Feb 172621 Feb 1726 180 Pickup call Connected Incoming Call During a Connection Personal ConfigurationsConnected Camping A 2nd Incoming Call Call WaitingPhone Barring Hotline Number OFFHotline Hotline Calls21 Feb 1726 01 09.04 07118398262 02 09.04 Displaying the Selected FeaturesCall Waiting OFF 21 Feb 1726 Diversion MSN 1 to Call Waiting active onFunction Last Call21 Feb 1726 Quiet Quiet OFF Ringer Configurations21 Feb 1726 Quiet FilterFilter Number Selection Setting Ringing Tone and Volume210 Tone ringer 211 Feb 99212 213Displaying Appointments Appointment FunctionExpiry of an Appointment Appointment 1 Appointment 1 12345 In 1 MinuteScheduling a New Appointment Appointment 1 12345 delete Appointment 1 12345 In 5 Minutes Appointment 1 12345 modifyDisplaying Call Charges Call charges Last call Charge sum 122 DProgramming the Phone book 13.2.1 New Phone Book Entry Programmiing & ConfigurationsAlphanumeric characters Name Topcok Topcom Number 510 Store note Prg. tel. book Delete entry ACompanyPassword Password Modify ProtectionModify password Protection OFFMSN 2 Voice System param Charge 259 MSN MSN 1 VoiceSystem param Charge 259 MSN MSN 1 Voice MSN 4 Data Programming Multiple Subscriber Numbers MSNProgramming the prefix Number display Telephone resetCaller ID Display Configuration number, name, OFF User text text? User to User Signalling UUSSystem param Least cost routing LCR functionLCR System param Charge 360 LCREstablishing Internet connection WIN95 WIN98 WIN NT Configuration OverviewData Interface Windows PC Telephony with the Deskmaster PC Software CTI Software Installation CD-VersionDeskmaster 520I Analog Interface Data Access with Modem CommandsTransfer call from Isdn phone to analogue phone Keypad commands on analogue portConnected 580 Transfer to AB April 99 09 System param Charge 259 MSN MSN 1 Voice MSN 5 AB Flash commands on analogue portFri 21 Feb MSN for the Analog PortWrong MSN TroubleshooterAppendix Modem Commands AT CommandsResult codes Voice Codes Error MESSAGES/CAUSES Quality of service unavailable Quick Operation Guide Copyright
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