Topcom 500, 510, 520 manual Troubleshooter, Wrong MSN

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HL_DM5201_GB.qxd 16-04-2003 13:25 Page 45

Deskmaster

• Select the menu entry to AB port

Select the required service type

Select the required service type

Select the required service type

Select the required service type

To set the analogue device as fax Gr2/Gr3 select ‘fax’.

350

AB port

AB port

341 settings

Settings

340 service

Service (Tel_speech)

Tel_speech

Service (Tel_speech)

Tel_Audio 3.1kHz

Service (Tel_speech)

Fax

Service (Tel_speech)

Unspecified

IMPORTANT : Changing the type of call of the analogue device can make it impossible to call certain numbers. Normally it should be set to ‘Tel_speech’ for a normal telephone or ‘Fax’ for analogue fax device.

16 TROUBLESHOOTER

Symptom

Cause

No function

• Mains failure. Check if the power supply (220V) of your NT1 box

 

 

is connected.

 

• Error in the line connectors.

No display

• NT1 box in emergency mode operation (mains failure).

No ringing

• “Quiet” or “Call Filter” programmed.

An available function

• Repeat the entry, possibly operational malfunction.

cannot be used

• Feature is not enabled by the ISDN provider. Consult your provider.

Your partner cannot

The Mute function is switched ON ( key during connection).

hear you

 

 

No calling partner

• Call is not originated from an ISDN access.

number display

• Calling partner number suppression is switched ON.

 

 

 

No new connection

Allowed time expired.

at “Call pickup”

• Wrong connection code entered at pickup attempt.

 

 

The phone displays an

• The number in brackets is a cause number according to the ISDN

error message such as

 

protocol specification in Q.931, given as hexadecimal value. In some

<01> wrong MSN

 

cases, this may be caused by an ISDN feature not yet available in the

 

 

exchange or a network feature not yet available in the phone. This may

 

 

be the case if the phone is connected to a PABX with different feature

sets. Contact your supplier about the cause number or see the cause list appended.

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Contents Deskmaster Deskmaster Ringer Configurations Error MESSAGES/CAUSES Quick Operation Guide Deskmaster Function Keys General Remarks Display1st Line 2nd LineDisconnecting the Line Cords from the Phone CleaningPlace Security NotesSystem param Charge Language User Interface ConceptLanguage English Language French Selecting the languageEstablishing a Phone Call Please dial Ringing Connected 21 Feb 1726Outgoing Calls Isdn 21 Feb 1726012536874556 For Please dialMSN 071183#02 21*7128375#Message from System Dialling with Comfort 07118398261 Ringing21 Feb 1726 Telephone book ACompany Topcom 07231396410 21 Feb 1726 170Dialling from the Notebook During a Phone Call Connected Please dial Ringing Disconnected callHold the line Broker, Conference 07231396410 + 07118398 Conference ConferenceConnected 480 Park call 21 Feb 1726 21 Feb 1726 180 Pickup call ConnectedParking a connection Incoming Call During a Connection Personal ConfigurationsConnected Camping A 2nd Incoming Call Call WaitingPhone Barring Hotline Number OFFHotline Hotline Calls21 Feb 1726 01 09.04 07118398262 02 09.04 Displaying the Selected FeaturesCall Waiting OFF 21 Feb 1726 Diversion MSN 1 to Call Waiting active onFunction Last Call21 Feb 1726 Quiet Quiet OFF Ringer Configurations21 Feb 1726 Quiet FilterFilter Number Selection Setting Ringing Tone and Volume210 Tone ringer 211 Feb 99212 213Displaying Appointments Appointment FunctionAppointment 1 Appointment 1 12345 In 1 Minute Scheduling a New AppointmentExpiry of an Appointment Appointment 1 12345 delete Appointment 1 12345 In 5 Minutes Appointment 1 12345 modifyDisplaying Call Charges Call charges Last call Charge sum 122 DProgrammiing & Configurations Alphanumeric charactersProgramming the Phone book 13.2.1 New Phone Book Entry Name Topcok Topcom Number 510 Store note Prg. tel. book Delete entry ACompanyPassword Password Modify ProtectionModify password Protection OFFMSN 2 Voice System param Charge 259 MSN MSN 1 VoiceSystem param Charge 259 MSN MSN 1 Voice MSN 4 Data Programming Multiple Subscriber Numbers MSNProgramming the prefix Telephone reset Caller ID Display Configuration number, name, OFFNumber display User text text? User to User Signalling UUSSystem param Least cost routing LCR functionLCR System param Charge 360 LCRConfiguration Overview Data InterfaceEstablishing Internet connection WIN95 WIN98 WIN NT Windows PC Telephony with the Deskmaster PC Software CTI Software Installation CD-VersionDeskmaster 520I Analog Interface Data Access with Modem CommandsKeypad commands on analogue port Connected 580 Transfer to AB April 99 09Transfer call from Isdn phone to analogue phone System param Charge 259 MSN MSN 1 Voice MSN 5 AB Flash commands on analogue portFri 21 Feb MSN for the Analog PortWrong MSN TroubleshooterAppendix Modem Commands AT CommandsResult codes Voice Codes Error MESSAGES/CAUSES Quality of service unavailable Quick Operation Guide Copyright