Managing Leads, Opportunities, and Cases | |
Reporting | |
Running a Report | |
Dashboard | |
Synchronizing with Microsoft Outlook | |
Now you can… |
Chapter 4: Working with CRM from a Mobile Phone
Moving Around | |
Basic Navigation Elements | |
Logging on | |
Finding Contact Information | |
Searching for a Person | |
Searching for a Company | |
Doing Your Work | |
Navigating your Communications List | |
Navigating your Calendar | |
Changing the Status of a Communication | |
Finding and Progressing an Opportunity | |
Example: Closing a Sale | |
Finding and Progressing a Case | |
Example: Progressing a Case | |
Now you can… |
Chapter 5: WAP Browsing CRM from a PDA
Prerequisites | |
Setting Up a Connection | |
Connecting | |
WAP Browsing from a PDA | |
Now you can… |
ii Sage CRM