VeriFone Vx510 manual Will Not Charge, Terminal Does Not Dial Out, Printer Does Not Print

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TROUBLESHOOTING GUIDELINES

Smart Battery Will Not Charge

Smart Battery The Vx6xx smart battery must initially receive a full charge to calibrate its full

Will Not Charge

charge capacity.

 

 

 

 

 

 

NOTE

Allow the Vx6xx terminal to remain connected to the power pack for 6 hours to

 

 

 

ensure the battery receives a full charge.

 

 

 

Conserve battery power by turning the Vx6xx terminal off when not in use. If the

 

 

 

terminal will not be used for several days, remove the battery from the terminal as

 

 

 

it continues to discharge even when the terminal is turned off.

 

 

 

 

 

 

 

 

 

 

NOTE

The Vx6xx terminal automatically shuts off when the smart battery reaches the

 

 

 

critically low charge state. If this occurs, the smart battery must recharge a

 

 

 

minimum of 1/2 hour before it can power the terminal. It may take several

 

 

 

recharge attempts to reset the safety circuit when charging a smart battery that

 

 

 

has been discharged below this critical state.

 

 

 

 

 

Blank Display When the Vx5xx/Vx6xx terminal display screen does not show correct or clearly readable information:

•Check terminal power connection.

•Remove and reapply power to the terminal.

•Check all cable connections and verify that the telephone line is properly connected.

•If the problem persists, contact your local VeriFone service provider.

Terminal Does Not Dial Out

If the terminal does not dial out:

•Check the telephone line connections.

•Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone.

•Replace the telephone cable that connects the terminal with a cable you know is working correctly.

•If the problem persists, contact your local VeriFone service provider.

Printer Does Not Print

If the printer does not work properly:

•Check battery status or terminal power connection. The printer will not print if there is an insufficient charge remaining in the battery to complete the print operation. (For Vx6xx terminals only.)

•Check if the printer is out of paper and that the roll is properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding from the bottom.

•Verify that the printer roller and paper roll dust cover are properly installed.

•If the problem persists, contact your VeriFone distributor or service provider.

44OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE

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Contents Omni 5xxx and Vx5xx/Vx6xx Omni 5xxx and Vx5xx/Vx6xx Installation Guide VeriFone, Inc Contents Specifications MaintenanceVeriFone Service TroubleshootingAudience OrganizationDocumentation documents Document ConventionsAcronym Definitions Related Documentation Chapter Terminal OverviewFeatures and Benefits Wireless ConnectivitySelect Terminal Location FactorsUnpack Shipping Carton Electrical ConsiderationsFeatures 12-key,telephone-style keypadVx6xx Connection Ports Side and Bottom View Vx5xx Connection Ports Bottom View Establish Telephone Line Connections Vx6xx Direct Telephone ConnectionOpening the Printer Cover Removing Partial Paper Roll Install/Replace Msam Cards MSAMsOpening Msam Compartment Door Connecting the PINpad or Smart Card Reader to Connect Optional DevicesConnecting the Check Reader to Vx5xx Example PINpad Serial Port ConnectionsVx6xx Example PINpad Serial Port Connections Vx6xx Example Check Reader Connection Connect Terminal Power Pack To ConnectSmart Battery Install the Smart Battery Install/Replace SIM Card GSM/GPRS Models Loosen Retaining ScrewRemove GSM/GPRS Sled Module Replace GSM/GPRS Module Align Antenna with Antenna Port Tighten Antenna Barrel Nut Wireless TransactionsReader Use Smart Card TransactionUsing the Magnetic Card Reader Power DC Power Pack External DimensionsGSM/GPRS Smart Card Reader Clean the TerminalTerminal Smart Card Reader VeriFone Service and Support Return a Terminal or Smart Battery for ServiceAccessories Documentation Power Pack Thermal Printer PaperSwivel Stand Documentation Accessories and Documentation Terminal Does Not StartDoes not Show InfoPrinter Does Not Print Will Not ChargeTerminal Does Not Dial Out Peripheral Device Does Not Work Printer Paper JamKeypad Does Not Respond Transactions Fail To ProcessCheck the Smart Card Reader Index Connecting 23 smart card writers connecting Index Omni 5xxx and Vx5xx/Vx6xx

Vx510 specifications

The VeriFone Vx510 is a compact and robust payment terminal designed for businesses seeking efficient and secure transaction processing. This device is well-suited for a variety of retail environments, including restaurants, grocery stores, and service providers. The Vx510 is known for its user-friendly interface and advanced features, making it an ideal choice for businesses of all sizes.

One of the standout features of the Vx510 is its high-speed processing capability. It is equipped with a 32-bit processor, which ensures that transactions are completed quickly, minimizing wait times for customers. The terminal supports multiple payment types, including credit and debit cards, EMV chip cards, contactless payments, and mobile wallets such as Apple Pay and Google Pay. This versatility allows businesses to cater to a wide range of payment preferences, enhancing customer satisfaction.

Security is a top priority for the VeriFone Vx510. It is compliant with the Payment Card Industry Data Security Standard (PCI DSS), which safeguards sensitive payment information. The device features end-to-end encryption, ensuring that data is protected from the moment it is captured until it reaches the payment processor. The terminal also incorporates a tamper-resistant design, further safeguarding against unauthorized access.

The Vx510 boasts an intuitive user interface, featuring a bright and clear display that guides users through the transaction process. The keypad is designed for ease of use, with tactile buttons that facilitate quick data entry. Additionally, the terminal supports multiple languages, making it accessible to diverse customer bases.

Connectivity options for the Vx510 are plentiful, including Ethernet, modem, and wireless capabilities. This flexibility allows businesses to choose the most convenient connection type for their environment. The device also supports optional advanced features such as gift card processing and reporting tools, making it a comprehensive solution for payment processing needs.

In summary, the VeriFone Vx510 stands out in the marketplace for its speed, security, and versatility. With its advanced technological features, user-friendly design, and robust security measures, it is an ideal payment processing solution for businesses looking to improve transaction efficiency while ensuring customer data protection.
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