VeriFone Vx510 manual Terminal Does, Not Start, Does not Show, Info

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CHAPTER 6

Troubleshooting Guidelines

 

 

 

The troubleshooting guidelines provided in the following section are included to

 

 

 

assist you to successfully install and configure your Vx5xx/Vx6xx terminal. If you

 

 

 

have problems operating your Vx5xx/Vx6xx terminal, please read through these

 

 

 

troubleshooting examples.

 

 

 

If the problem persists even after performing the outlined guidelines or if the

 

 

 

problem is not described below, contact your local VeriFone representative for

 

 

 

assistance. Typical examples of malfunction you may encounter while operating

 

 

 

your Vx5xx/Vx6xx terminal and steps you can take to resolve them are listed.

 

 

 

 

 

NOTE

The Vx5xx/Vx6xx terminal comes equipped with tamper-evident labels. The

 

 

 

Vx5xx/Vx6xx contains no user serviceable parts. Do not, under any circumstance,

 

 

 

attempt to disassemble the terminal. Perform only those adjustments or repairs

 

 

 

specified in this guide. For all other services, contact your local VeriFone service

 

 

 

provider. Service conducted by parties other than authorized VeriFone

 

 

 

representatives may void any warranty.

 

 

 

 

 

 

 

 

CAUTION

Use only a VeriFone-supplied power pack. Using an incorrectly rated power

 

 

 

 

supply may damage the terminal or cause it not to work as specified. Before

 

 

 

troubleshooting, ensure that the power supply being used to power the terminal

 

 

 

matches the requirements specified on the bottom of the terminal. (See Chapter

 

 

 

3, Specifications, for detailed power supply specifications.) Obtain the

 

 

 

appropriately rated power supply before continuing with troubleshooting.

 

 

 

 

Terminal Does

Ensure that the smart battery charge state is not below the critically low level.

Not Start

(For Vx6xx terminals only.)

 

 

 

Recharge or replace the smart battery. (For Vx6xx terminals only.)

 

 

 

Ensure that you pressed the ENTER/ON key for approximately 3 seconds,

 

 

 

until the unit lit up.

Terminal Display

Recharge or replace the battery. (For Vx6xx terminals only.)

Does not Show

Connect the Vx5xx/Vx6xx terminal in to a known-good power supply (if you

Correct/Readable

have one) to see if this clears the problem.

 

Info

 

If the problem persists, contact your local VeriFone representative for assistance.

 

 

 

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE

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Contents Omni 5xxx and Vx5xx/Vx6xx Omni 5xxx and Vx5xx/Vx6xx Installation Guide VeriFone, Inc Contents Troubleshooting SpecificationsMaintenance VeriFone ServiceOrganization AudienceDocument Conventions Documentation documentsAcronym Definitions Related Documentation Terminal Overview ChapterWireless Connectivity Features and BenefitsFactors Select Terminal LocationElectrical Considerations Unpack Shipping Carton12-key,telephone-style keypad FeaturesVx6xx Connection Ports Side and Bottom View Vx5xx Connection Ports Bottom View Vx6xx Direct Telephone Connection Establish Telephone Line ConnectionsOpening the Printer Cover Removing Partial Paper Roll MSAMs Install/Replace Msam CardsOpening Msam Compartment Door Connect Optional Devices Connecting the PINpad or Smart Card Reader toVx5xx Example PINpad Serial Port Connections Connecting the Check Reader toVx6xx Example PINpad Serial Port Connections Vx6xx Example Check Reader Connection To Connect Connect Terminal Power PackSmart Battery Install the Smart Battery Loosen Retaining Screw Install/Replace SIM Card GSM/GPRS ModelsRemove GSM/GPRS Sled Module Replace GSM/GPRS Module Align Antenna with Antenna Port Tighten Antenna Barrel Nut Smart Card Transaction WirelessTransactions Reader UseUsing the Magnetic Card Reader External Dimensions Power DC Power PackGSM/GPRS Terminal Clean the TerminalSmart Card Reader Smart Card Reader Return a Terminal or Smart Battery for Service VeriFone Service and SupportPower Pack Thermal Printer Paper Accessories DocumentationSwivel Stand Documentation Accessories and Documentation Info Terminal DoesNot Start Does not ShowTerminal Does Not Dial Out Will Not ChargePrinter Does Not Print Transactions Fail To Process Peripheral Device Does Not WorkPrinter Paper Jam Keypad Does Not RespondCheck the Smart Card Reader Index Connecting 23 smart card writers connecting Index Omni 5xxx and Vx5xx/Vx6xx

Vx510 specifications

The VeriFone Vx510 is a compact and robust payment terminal designed for businesses seeking efficient and secure transaction processing. This device is well-suited for a variety of retail environments, including restaurants, grocery stores, and service providers. The Vx510 is known for its user-friendly interface and advanced features, making it an ideal choice for businesses of all sizes.

One of the standout features of the Vx510 is its high-speed processing capability. It is equipped with a 32-bit processor, which ensures that transactions are completed quickly, minimizing wait times for customers. The terminal supports multiple payment types, including credit and debit cards, EMV chip cards, contactless payments, and mobile wallets such as Apple Pay and Google Pay. This versatility allows businesses to cater to a wide range of payment preferences, enhancing customer satisfaction.

Security is a top priority for the VeriFone Vx510. It is compliant with the Payment Card Industry Data Security Standard (PCI DSS), which safeguards sensitive payment information. The device features end-to-end encryption, ensuring that data is protected from the moment it is captured until it reaches the payment processor. The terminal also incorporates a tamper-resistant design, further safeguarding against unauthorized access.

The Vx510 boasts an intuitive user interface, featuring a bright and clear display that guides users through the transaction process. The keypad is designed for ease of use, with tactile buttons that facilitate quick data entry. Additionally, the terminal supports multiple languages, making it accessible to diverse customer bases.

Connectivity options for the Vx510 are plentiful, including Ethernet, modem, and wireless capabilities. This flexibility allows businesses to choose the most convenient connection type for their environment. The device also supports optional advanced features such as gift card processing and reporting tools, making it a comprehensive solution for payment processing needs.

In summary, the VeriFone Vx510 stands out in the marketplace for its speed, security, and versatility. With its advanced technological features, user-friendly design, and robust security measures, it is an ideal payment processing solution for businesses looking to improve transaction efficiency while ensuring customer data protection.