CHAPTER 6
Troubleshooting Guidelines
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| The troubleshooting guidelines provided in the following section are included to | |
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| assist you to successfully install and configure your Vx5xx/Vx6xx terminal. If you | |
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| have problems operating your Vx5xx/Vx6xx terminal, please read through these | |
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| troubleshooting examples. | |
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| If the problem persists even after performing the outlined guidelines or if the | |
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| problem is not described below, contact your local VeriFone representative for | |
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| assistance. Typical examples of malfunction you may encounter while operating | |
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| your Vx5xx/Vx6xx terminal and steps you can take to resolve them are listed. | |
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| NOTE | The Vx5xx/Vx6xx terminal comes equipped with | ||
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| Vx5xx/Vx6xx contains no user serviceable parts. Do not, under any circumstance, | |
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| attempt to disassemble the terminal. Perform only those adjustments or repairs | |
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| specified in this guide. For all other services, contact your local VeriFone service | |
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| provider. Service conducted by parties other than authorized VeriFone | |
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| representatives may void any warranty. | |
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| CAUTION | Use only a |
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| supply may damage the terminal or cause it not to work as specified. Before | |
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| troubleshooting, ensure that the power supply being used to power the terminal | |
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| matches the requirements specified on the bottom of the terminal. (See Chapter | |
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| 3, Specifications, for detailed power supply specifications.) Obtain the | |
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| appropriately rated power supply before continuing with troubleshooting. | |
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Terminal Does | • Ensure that the smart battery charge state is not below the critically low level. | |||
Not Start | (For Vx6xx terminals only.) | |||
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| • Recharge or replace the smart battery. (For Vx6xx terminals only.) | |
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| • Ensure that you pressed the ENTER/ON key for approximately 3 seconds, | |
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| until the unit lit up. | |
Terminal Display | • Recharge or replace the battery. (For Vx6xx terminals only.) | |||
Does not Show | • Connect the Vx5xx/Vx6xx terminal in to a | |||
Correct/Readable | have one) to see if this clears the problem. | |||
| Info | |||
| If the problem persists, contact your local VeriFone representative for assistance. | |||
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OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE | 43 |