VeriFone Vx510 manual Check the Smart Card Reader

Page 46

TROUBLESHOOTING GUIDELINES

Transactions Fail To Process

•Process a transaction manually, using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader.

•Contact your VeriFone distributor or service provider.

•If the manual transaction does not work, proceed to Check the Telephone Line.

Check the Smart Card Reader

•Perform a test transaction using several different smart cards to ensure the problem is not a defective card.

•Ensure that the card is inserted correctly and that the card is not removed prematurely.

•Ensure the MSAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Install/Replace MSAM Cards).

•Contact your VeriFone distributor or service provider.

•If the manual transaction does not process, proceed to Check the Telephone Line.

Check the Telephone Line

•Disconnect the telephone line from the Vx5xx/Vx6xx terminal and connect it to a working telephone to check for a dial tone. If there is no dial tone, replace the telephone cable.

•If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked.

•If the telephone line works, contact your local VeriFone representative for assistance.

46OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE

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Contents Omni 5xxx and Vx5xx/Vx6xx Omni 5xxx and Vx5xx/Vx6xx Installation Guide VeriFone, Inc Contents VeriFone Service SpecificationsMaintenance TroubleshootingAudience OrganizationDocumentation documents Document ConventionsAcronym Definitions Related Documentation Chapter Terminal OverviewFeatures and Benefits Wireless ConnectivitySelect Terminal Location FactorsUnpack Shipping Carton Electrical ConsiderationsFeatures 12-key,telephone-style keypadVx6xx Connection Ports Side and Bottom View Vx5xx Connection Ports Bottom View Establish Telephone Line Connections Vx6xx Direct Telephone ConnectionOpening the Printer Cover Removing Partial Paper Roll Install/Replace Msam Cards MSAMsOpening Msam Compartment Door Connecting the PINpad or Smart Card Reader to Connect Optional DevicesConnecting the Check Reader to Vx5xx Example PINpad Serial Port ConnectionsVx6xx Example PINpad Serial Port Connections Vx6xx Example Check Reader Connection Connect Terminal Power Pack To ConnectSmart Battery Install the Smart Battery Install/Replace SIM Card GSM/GPRS Models Loosen Retaining ScrewRemove GSM/GPRS Sled Module Replace GSM/GPRS Module Align Antenna with Antenna Port Tighten Antenna Barrel Nut Reader Use WirelessTransactions Smart Card TransactionUsing the Magnetic Card Reader Power DC Power Pack External DimensionsGSM/GPRS Terminal Clean the TerminalSmart Card Reader Smart Card Reader VeriFone Service and Support Return a Terminal or Smart Battery for ServiceAccessories Documentation Power Pack Thermal Printer PaperSwivel Stand Documentation Accessories and Documentation Does not Show Terminal DoesNot Start InfoTerminal Does Not Dial Out Will Not ChargePrinter Does Not Print Keypad Does Not Respond Peripheral Device Does Not WorkPrinter Paper Jam Transactions Fail To ProcessCheck the Smart Card Reader Index Connecting 23 smart card writers connecting Index Omni 5xxx and Vx5xx/Vx6xx

Vx510 specifications

The VeriFone Vx510 is a compact and robust payment terminal designed for businesses seeking efficient and secure transaction processing. This device is well-suited for a variety of retail environments, including restaurants, grocery stores, and service providers. The Vx510 is known for its user-friendly interface and advanced features, making it an ideal choice for businesses of all sizes.

One of the standout features of the Vx510 is its high-speed processing capability. It is equipped with a 32-bit processor, which ensures that transactions are completed quickly, minimizing wait times for customers. The terminal supports multiple payment types, including credit and debit cards, EMV chip cards, contactless payments, and mobile wallets such as Apple Pay and Google Pay. This versatility allows businesses to cater to a wide range of payment preferences, enhancing customer satisfaction.

Security is a top priority for the VeriFone Vx510. It is compliant with the Payment Card Industry Data Security Standard (PCI DSS), which safeguards sensitive payment information. The device features end-to-end encryption, ensuring that data is protected from the moment it is captured until it reaches the payment processor. The terminal also incorporates a tamper-resistant design, further safeguarding against unauthorized access.

The Vx510 boasts an intuitive user interface, featuring a bright and clear display that guides users through the transaction process. The keypad is designed for ease of use, with tactile buttons that facilitate quick data entry. Additionally, the terminal supports multiple languages, making it accessible to diverse customer bases.

Connectivity options for the Vx510 are plentiful, including Ethernet, modem, and wireless capabilities. This flexibility allows businesses to choose the most convenient connection type for their environment. The device also supports optional advanced features such as gift card processing and reporting tools, making it a comprehensive solution for payment processing needs.

In summary, the VeriFone Vx510 stands out in the marketplace for its speed, security, and versatility. With its advanced technological features, user-friendly design, and robust security measures, it is an ideal payment processing solution for businesses looking to improve transaction efficiency while ensuring customer data protection.
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