VeriFone Troubleshooting Printer Paper Jam and Keypad Issues in Vx510
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TROUBLESHOOTING GUIDELINES

Printer Paper Jam

Printer Paper Jam

If paper jams inside the printer:

•Press the button on the side of the terminal to unlatch the paper roll cover, then open the cover.

•Remove the damaged paper from the paper roll and clear the feed mechanism.

•Install a roll of printer paper, as described in Install the Paper Roll.

•If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper.

WARNING

Poor-quality paper may jam the printer. To order high-quality VeriFone paper, refer to Accessories and Documentation.

Peripheral

Device Does Not

Work

If any peripheral device (PINpad or smart card reader) does not work properly:

•Check the power cord connection to the peripheral device.

•Check that the device connected to the proper port has power and is functioning properly. If possible, perform a self-test on the device in question.

•The cable connecting the optional device to the Vx5xx/Vx6xx terminal serial port may be defective. Try a different serial cable. See Connect Optional Device(s).

•If the problem persists, contact your local VeriFone representative.

Keypad Does Not Respond

If the keypad does not respond properly:

•Check the terminal display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process.

•If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly.

•If the problem persists, contact your local VeriFone representative.

Transactions Fail To Process

There are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures.

Check the Magnetic Card Reader

•Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card.

•Ensure that you are swiping cards properly. With the Vx5xx/Vx6xx card reader, the black magnetic stripe on the card should face down and inward, toward the keypad and must be inserted from the top of the terminal (see Figure 30).

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE

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Contents Omni 5xxx and Vx5xx/Vx6xx Omni 5xxx and Vx5xx/Vx6xx Installation Guide VeriFone, Inc Contents Maintenance SpecificationsVeriFone Service TroubleshootingOrganization AudienceDocument Conventions Documentation documentsAcronym Definitions Related Documentation Terminal Overview ChapterWireless Connectivity Features and BenefitsFactors Select Terminal LocationElectrical Considerations Unpack Shipping Carton12-key,telephone-style keypad FeaturesVx6xx Connection Ports Side and Bottom View Vx5xx Connection Ports Bottom View Vx6xx Direct Telephone Connection Establish Telephone Line ConnectionsOpening the Printer Cover Removing Partial Paper Roll MSAMs Install/Replace Msam CardsOpening Msam Compartment Door Connect Optional Devices Connecting the PINpad or Smart Card Reader toVx5xx Example PINpad Serial Port Connections Connecting the Check Reader toVx6xx Example PINpad Serial Port Connections Vx6xx Example Check Reader Connection To Connect Connect Terminal Power PackSmart Battery Install the Smart Battery Loosen Retaining Screw Install/Replace SIM Card GSM/GPRS ModelsRemove GSM/GPRS Sled Module Replace GSM/GPRS Module Align Antenna with Antenna Port Tighten Antenna Barrel Nut Transactions WirelessReader Use Smart Card TransactionUsing the Magnetic Card Reader External Dimensions Power DC Power PackGSM/GPRS Clean the Terminal TerminalSmart Card Reader Smart Card Reader Return a Terminal or Smart Battery for Service VeriFone Service and SupportPower Pack Thermal Printer Paper Accessories DocumentationSwivel Stand Documentation Accessories and Documentation Not Start Terminal DoesDoes not Show InfoWill Not Charge Terminal Does Not Dial OutPrinter Does Not Print Printer Paper Jam Peripheral Device Does Not WorkKeypad Does Not Respond Transactions Fail To ProcessCheck the Smart Card Reader Index Connecting 23 smart card writers connecting Index Omni 5xxx and Vx5xx/Vx6xx

Vx510 specifications

The VeriFone Vx510 is a compact and robust payment terminal designed for businesses seeking efficient and secure transaction processing. This device is well-suited for a variety of retail environments, including restaurants, grocery stores, and service providers. The Vx510 is known for its user-friendly interface and advanced features, making it an ideal choice for businesses of all sizes.

One of the standout features of the Vx510 is its high-speed processing capability. It is equipped with a 32-bit processor, which ensures that transactions are completed quickly, minimizing wait times for customers. The terminal supports multiple payment types, including credit and debit cards, EMV chip cards, contactless payments, and mobile wallets such as Apple Pay and Google Pay. This versatility allows businesses to cater to a wide range of payment preferences, enhancing customer satisfaction.

Security is a top priority for the VeriFone Vx510. It is compliant with the Payment Card Industry Data Security Standard (PCI DSS), which safeguards sensitive payment information. The device features end-to-end encryption, ensuring that data is protected from the moment it is captured until it reaches the payment processor. The terminal also incorporates a tamper-resistant design, further safeguarding against unauthorized access.

The Vx510 boasts an intuitive user interface, featuring a bright and clear display that guides users through the transaction process. The keypad is designed for ease of use, with tactile buttons that facilitate quick data entry. Additionally, the terminal supports multiple languages, making it accessible to diverse customer bases.

Connectivity options for the Vx510 are plentiful, including Ethernet, modem, and wireless capabilities. This flexibility allows businesses to choose the most convenient connection type for their environment. The device also supports optional advanced features such as gift card processing and reporting tools, making it a comprehensive solution for payment processing needs.

In summary, the VeriFone Vx510 stands out in the marketplace for its speed, security, and versatility. With its advanced technological features, user-friendly design, and robust security measures, it is an ideal payment processing solution for businesses looking to improve transaction efficiency while ensuring customer data protection.
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