Panasonic KX-HGW200 manual Troubleshooting, Problem Cause and Remedy

Page 59

Troubleshooting

Ò

Problem

Cause and Remedy

 

“The system has detected a conflict³Turn off the KX-HGW200 and all the computers, and

for IP address with the system

then turn on the KX-HGW200 again. After that, turn on

having hardware address

the computers.

XX:XX:XX:XX:XX:XX” or “Another ³Make sure all the computers are set to “Obtain an IP

device on your TCP/IP Internet,

address automatically” (for Windows, p. 21) or “Using

which has the physical address

DHCP Server” (for Macintosh, p. 26). Use the DHCP

XX:XX:XX:XX:XX:XX, is currently

server function of the KX-HGW200.

using the same IP address

³Check that the static IP address is the same value

(XXX.XXX.XXX.XXX). Your TCP/IP

within the KX-HGW200 DHCP Available Address Range

network interface has been shut

(p. 34).

down.” is displayed in the dialog

 

box.

 

“Host Unknown” is displayed after ³Restart the computer and access the KX-HGW200 web

you changed the KX-HGW200

screen again.

Setup.

 

The KX-HGW200 web screen does ³When you change the IP address of the KX-HGW200

not appear.

(p. 33), enter the new IP address in the address field of

 

the browser (p. 27).

 

³The computer is not assigned a local IP address by the

 

KX-HGW200. Make sure the computer is set to “Obtain

 

an IP address automatically” (for Windows, p. 21) or

 

“Using DHCP Server” (for Macintosh, p. 26) and restart.

 

³If you check the IP address is assigned correctly by the

 

KX-HGW200, follow the procedure below.

 

Click the [Start] button, select Run..., enter “winipcfg”,

 

and click [More\Info], for Windows. Click Apple menu,

 

select Control Panels and TCP/IP, for Macintosh.

 

³Make sure the ETHERNET indicator or HomePNA

 

green indicator is on. Make sure the LAN card indicator

 

is on. If any indicator is off, check the home network

 

connections.

 

³According to the status of the home network, the web

 

screen does not appear quickly. Wait a second.

 

 

 

A WWW (World Wide Web) site

³Confirm the connections of the cable/xDSL modem,

does not appear.

KX-HGW200 and home network.

 

³Check the connection between the KX-HGW200 and

 

the computer by using the Ping command on the

 

Windows computer.

 

³Check the Status screen (p. 42) of the KX-HGW200

web screen. From the Status screen, make sure the KX-HGW200 is assigned an IP address from the ISP. If it isn’t, setup the parameters in the Basic Setup screen.

³Set up the proxy server use (p. 47–50).

Appendix

For assistance, please call: 1-800-272-7033

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Contents Operating Instructions Attach your purchase receipt here For your future reference Before Initial UsePage Table of Contents Important Safety Instructions Web Browser Setting for Proxy Server UseSetting the Static Network Parameters TroubleshootingNetworking FeaturesOverview Security Easy to AdministerInternet Sharing Dhcp Dynamic Host Configuration Protocol Server and ClientWindows Macintosh System RequirementsFor extra orders, call Included AccessoriesRear View Part NamesFront View Light Color Indicates IndicatorsShape of RJ-45 and RJ-11 plug Diagram of Connections SetupHow the KX-HGW200 Works Your current setupBefore installing the KX-HGW200 After installing the KX-HGW200Preparation Connecting the KX-HGW200 to a Cable/xDSL ModemTo connect computers using the HomePNA Connecting the KX-HGW200 to a Home NetworkTo connect computers using optional wireless cards To connect a computer directly to the KX-HGW200 Setup Turning on the Devices Configuring the Computer Setup of a Microsoft Windows ComputerPlease make note for future reference Configuring the Computer Installed gateways data setting fieldSelect Disable DNS Page Setup of a Macintosh Computer Information Configure pop-up menuFor Windows For Macintosh If the dialog box does not appear Confirmation of the SetupConfirmation of the Home Network Setup When you use the proxy server settingIf the above screen does not appear Confirmation of the SetupIf a web site does not appear Internet Configuration and ConfirmationInternet Configuration ConfirmationInformation System CommandsConfiguration See the next page for instructions about each data field Setting Up the ParametersBasic Setup Instructions for the data fields See p and 35 for instructions about each field Additional Setup³Available Address IP Address Home side ³IP AddressIP Masquerade ³IP Masquerade Dhcp Server ³DHCP Server³Forwarding Port Port Forwarding³Entry ³ProtocolPing Using the FunctionsRestart Clear SettingChange Password For Windows For Macintosh Firmware UpgradeError messages PPPoE Connection When the PPPoE connection is being madeWhen the PPPoE connection is not being made Usage Data StatusUser Registration Support Help To Restart the KX-HGW200 Restarting the KX-HGW200To Initialize the KX-HGW200 From the Tools menu, select Internet Options For WindowsIf the check box is checked, click Advanced Web Browser Setting for Proxy Server UseFor Macintosh Web Browser Setting for Proxy Server Use Static IP Network Dhcp server function inactive Setting the Static Network ParametersDynamic IP Network Dhcp server function active Select Specify an IP address Setup of a Windows ComputerWindow below appears Page Setup of a Macintosh Computer Click the close button Wall Mounting Wall Template Problem Cause and Remedy TroubleshootingProblem TroubleshootingLED Display WeightPower SpecificationsImportant Safety Instructions Ringer Equivalence No. REN FCC and Other InformationFCC and Other Information For using the optional wireless cardAddress field URL line IndexIndex Web Browser When you ship the product For product service
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