Panasonic KX-HGW200 manual Troubleshooting, Problem

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ÒTroubleshooting

Problem

Cause and Remedy

You do not remember the home side IP address of the KX-HGW200.

³Check the “Installed gateways” (for Windows, p. 22) or “Router address” (for Macintosh, p. 25) address ﬁeld of the computer. If a parameter exists in the address ﬁeld, it is the home side IP address of the KX-HGW200.

You do not remember the password (p. 27) to use the KX-HGW200 administration web screens.

³Initialize the KX-HGW200 (p. 46) by pressing the CLEAR SETTING button. The CLEAR SETTING button allows you to initialize all the parameters of the KX-HGW200 to the factory presets. Then, restart the computer(s) in the home network and reconﬁgure the KX-HGW200.

Microsoft® Netmeeting® conferencing software does not work.

³The KX-HGW200 does not support the Microsoft Netmeeting.

The Ethernet network does not work and the ETHERNET indicator on the KX-HGW200 is not lit.

³The polarity of the TO COMPUTER/ETHERNET HUB port does not meet the port of the hub or the computer.

	Device	Cable	Polarity Switch

	HUB	Straight Cable	HUB
	(LAN port)

	HUB	Straight Cable	PC
	(uplink port)

	Computer	Straight Cable	PC

When you click [Restart] on the KX-HGW200 web screen, the home page does not appear.

³Click the colored and underlined IP address (i.e, http://192.168.0.254) that appears on the “Restarting” web screen to jump to the KX-HGW200 home page screen.

If you cannot solve your problem ³Call our customer call center at 1-800-272-7033.

³After the limited warranty, call our Continued Services Technical Support Line at

1-900-555-PANA (1-900-555-7262).

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Contents Operating Instructions Before Initial Use Attach your purchase receipt here For your future referencePage Table of Contents Web Browser Setting for Proxy Server Use Setting the Static Network ParametersTroubleshooting Important Safety InstructionsFeatures OverviewNetworking Easy to Administer Internet SharingDhcp Dynamic Host Conﬁguration Protocol Server and Client SecuritySystem Requirements Windows MacintoshIncluded Accessories For extra orders, callPart Names Front ViewRear View Indicators Shape of RJ-45 and RJ-11 plugLight Color Indicates Setup Diagram of ConnectionsYour current setup Before installing the KX-HGW200After installing the KX-HGW200 How the KX-HGW200 WorksConnecting the KX-HGW200 to a Cable/xDSL Modem PreparationConnecting the KX-HGW200 to a Home Network To connect computers using the HomePNATo connect computers using optional wireless cards To connect a computer directly to the KX-HGW200 Setup Turning on the Devices Setup of a Microsoft Windows Computer Conﬁguring the ComputerPlease make note for future reference Installed gateways data setting ﬁeld Conﬁguring the ComputerSelect Disable DNS Page Setup of a Macintosh Computer Conﬁgure pop-up menu InformationConﬁrmation of the Setup Conﬁrmation of the Home Network SetupWhen you use the proxy server setting For Windows For Macintosh If the dialog box does not appearConﬁrmation of the Setup If the above screen does not appearInternet Conﬁguration and Conﬁrmation Internet ConﬁgurationConﬁrmation If a web site does not appearSystem Commands ConﬁgurationInformation Setting Up the Parameters Basic SetupSee the next page for instructions about each data ﬁeld Instructions for the data ﬁelds Additional Setup See p and 35 for instructions about each ﬁeldIP Address Home side ³IP Address IP Masquerade ³IP MasqueradeDhcp Server ³DHCP Server ³Available AddressPort Forwarding ³Entry³Protocol ³Forwarding PortUsing the Functions PingClear Setting RestartChange Password Firmware Upgrade For Windows For MacintoshError messages When the PPPoE connection is being made When the PPPoE connection is not being madePPPoE Connection Status Usage DataUser Registration Support Help Restarting the KX-HGW200 To Initialize the KX-HGW200To Restart the KX-HGW200 For Windows From the Tools menu, select Internet OptionsWeb Browser Setting for Proxy Server Use If the check box is checked, click AdvancedFor Macintosh Web Browser Setting for Proxy Server Use Setting the Static Network Parameters Dynamic IP Network Dhcp server function activeStatic IP Network Dhcp server function inactive Setup of a Windows Computer Select Specify an IP addressWindow below appears Page Setup of a Macintosh Computer Click the close button Wall Mounting Wall Template Troubleshooting Problem Cause and RemedyTroubleshooting ProblemWeight PowerSpeciﬁcations LED DisplayImportant Safety Instructions FCC and Other Information Ringer Equivalence No. RENFor using the optional wireless card FCC and Other InformationIndex Address ﬁeld URL lineIndex Web Browser For product service When you ship the product