Problem Solving
If You Have Any of These Problems
Mode | Symptom | Cause / Action | Page |
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During Installation | The display is | The backup capacitor is completely discharged. | 29 |
| blinking | After setting the clock, the blinking will stop. |
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During | Document doesn’t | 1. Check that your document is free of staples and paper | |
Transmission | feed/multiple feed | clips, and that it is not greasy or torn. |
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| 2. Check that your document is the right type to send | |
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| through a fax machine. If your document has the |
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| characteristics listed, make a photocopy of your |
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| document and send the copy instead. |
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| (Refer to the Operating Instructions (For Advanced |
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| Operations) on the provided |
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| 3. Check that the document is loaded properly. | 32 |
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| 4. Adjust the ADF Pressure. | |
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| Document jam | The information code 031 will appear on the display if the | 46 |
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| document becomes jammed. |
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| Does not stamp | Check Fax Parameter No.04 (STAMP (HOME)) and No.28 | |
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| (STAMP AT MEM. XMT) settings. |
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| (Refer to the Operating Instructions (For Advanced |
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| Operations) on the provided |
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| Stamp too light | Replace stamp. | |
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| (Refer to the Operating Instructions (For Advanced |
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| Operations) on the provided |
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During Reception | Recording paper jam | The Jam Error code J01, J02, J43 or J44 will appear on the | 46, |
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| display if the paper gets jammed. | 47, |
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| Recording paper | Make sure that there is paper in the Paper Tray. Follow the | 21 |
| doesn’t advance into | instructions for loading paper. |
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| machine |
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| Recording paper | Check to see if the recording paper is jammed inside of the | 46, |
| doesn’t eject after | machine. | 47, |
| printing |
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| Recording papers | 1. Check if Fax Parameter No.65 (PRINT COLLATION) is | |
| are not stacked in | set valid. |
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| sequence. Machine | (Refer to the Operating Instructions (For Advanced |
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| does not print from | Operations) on the provided | |
| the last page | 2. If memory becomes full during reception, the machine |
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| received. | will start to print from the 1st page received. We |
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| recommend that optional SD memory card is installed if |
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| this symptom occurs frequently. |
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| Document auto | Check Print Reduction settings. | |
| reduction doesn’t | (Refer to the Operating Instructions (For Advanced |
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| work | Operations) on the provided |
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| Out of toner | The User Error code U13 will appear on the display if the | 40, |
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| Toner Cartridge runs out of toner. | 46 |
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