Fujitsu Q550 manual Troubleshooting and tips, Help if problems occur

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Troubleshooting and tips

Troubleshooting and tips

Follow the safety notes in the "Safety/Regulations" manual when connecting or disconnecting cables.

If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:

►Make a note of the steps and the circumstances that led to the fault. Also make a note of any error messages displayed.

►Switch the Tablet PC off.

►Please contact the Hotline/Service Desk.

You can ﬁnd the telephone numbers in the service desk list. Please have the following information ready when you call:

•The model name and serial number of the Tablet PC. The serial number is located on a sticker on the underside of the Tablet PC.

•Notes of any messages that appear on the screen and information on acoustic signals.

•Any changes you have made to the hardware or software after receiving the Tablet PC.

•Any changes you have made to the BIOS Setup settings after receiving the Tablet PC.

•Your system conﬁguration and all peripheral devices connected to your system.

•Your sales contract.

Our Tablet PCs have been designed primarily with mobile applications in mind. This means that considerable effort has been made to optimise components and equipment in terms of weight, space and energy requirements. Depending on the particular conﬁguration you have purchased, it is possible that functionality may be slightly reduced compared to a desktop PC if you are running processor-intensive gaming software, e.g. games with intensive 3D graphics. Updating your hardware with drivers which have not been approved by Fujitsu Technology Solutions may result in performance losses, data losses or malfunction of the equipment. A list of approved drivers and current BIOS versions can be downloaded from: "http://ts.fujitsu.com/support/downloads.html"

Help if problems occur

Should you encounter a problem with your computer that you cannot resolve yourself:

►Note the ID number of your device. The ID number is found on the type rating plate on the back or underside of the casing.

►For further clariﬁcation of the problem, contact the Help Desk for your country (see the Help Desk list or visit the Internet at "http://ts.fujitsu.com/support/servicedesk.html"). When you do this, please have ready the ID number and serial number of your system.

68	Fujitsu Technology Solutions

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Contents Stylistic Q550 Page Page Copyright Stylistic Q550 Page Contents Conﬁguring password protection in Bios Setup Utility FCC Regulatory information for Tablet PCs with radio device Contents Innovative technology Further informationInnovative technology Not switch off the device Notational conventionsThis font Ports and controls Ports and controlsPorts and controls Rear Safety notes Additional safety notes for devices with radio componentsImportant notes Important notesProtecting the display screen Important notes Important notes Energy saving Travelling with your Tablet PCEnergy saving under Windows Before you travelCleaning the Tablet PC Transporting the Tablet PCFirst-time setup of your device First-time setup of your deviceUnpacking and checking the device Mains adapter connecting Selecting a locationSwitching on the device for the ﬁrst time Status indicators Status displays Description Power-on indicatorBattery charging indicator Working with the Tablet PCSwitching on the Tablet PC Switching off the Tablet PCProgramming the ON/OFF switch Handwriting recognition under Windows TouchscreenExample Background lightingUsing ﬁngers WindowsOperating system Menu Actions with one ﬁnger Action DescriptionActions with two ﬁngers ActionWorking with the Tablet PC Action Actions with three ﬁngers Description Scrolling through all open ﬁles in a program Actions with four ﬁngers Enlarging the area Paging through fast scrolling Using the stylus pen = pen tip = pen button = eyelet for pen cordSetting the pen Calibrating the penHandling Mouse Pen Removing the pen battery Changing the pen tipInstalling a pen battery Installing a pen cordBasic functions before the device has booted Application menu/bootTablet buttons Function, if the key is Function in TPM PPI KeyProgramming a tablet button Change screen orientationShort press On-screen keypad Long press No function storedRechargeable battery WebcamCharging, caring for and maintaining the battery Removing and installing the batteryMonitoring the battery charging level Battery storageRemoving the battery Installing battery Battery capacity display LED indicator State of chargeUsing the power-management features Memory cards Supported formatInserting the memory card SIM card Removing the memory cardWireless LAN / Bluetooth / Umts Inserting the SIM cardRemoving a SIM card Switching the wireless components on and off Setting up Wlan access Access via UmtsYour Cradle optional Cradle componentsSetting up the Cradle Connecting the Tablet PC to the CradleWorking with the Tablet PC Disconnecting the Tablet PC from the Cradle Security functions Conﬁguring the ﬁngerprint sensorSecurity functions Conﬁguring password protection in Bios Setup Utility Protecting Bios Setup Utility supervisor and user passwordSetting supervisor and user password Password protection for booting of the operating system Activating system protectionPassword protection for the hard disk Activating hard disk protectionSmartCard reader Inserting the SmartCardTrusted Platform Module TPM device-dependent Enabling TPMDisabling TPM Connecting external devices Connecting external devicesConnecting devices to the Tablet PC Disconnecting devices from the Tablet PCHdmi port Connecting USB devices How to remove USB devices correctlyDevice drivers Headphone port Settings in Bios Setup Utility Starting the Bios Setup UtilitySettings in Bios Setup Utility Operating Bios Setup Utility Exiting Bios Setup Utility Load Setup Defaults Copy Standard EntriesSave Changes and Power Off Troubleshooting and tips Help if problems occurTroubleshooting and tips Battery indicator does not illuminate Tablet PC’s date or time is incorrectTablet PC’s touchscreen remains dark Display on the Tablet PC’s touchscreen is difﬁcult to readExternal monitor remains blank External monitor is blank or the image is unstableTablet PC does not start after switch on Cursor does not correctly followPen movements Pen input not workingTablet PC stops working Printer does not printRadio connection to a network does not work Battery discharges too quickly SmartCard reader is not recognisedSmartCard PIN forgotten SmartCard lostError messages on the screen User and/or supervisor SmartCard lostAcoustic warnings Error message/cause Resolution Technical data Tablet PCTechnical data Ambient conditions Mains adapter 40 WCradle optional Manufacturer’s notes Disposal and recyclingDeclarations of Conformity Manufacturer’s notesCE marking Regulatory noticesRegulatory information for Tablet PCs without radio device CE marking for devices with radio componentManufacturer’s notes DOC Industry Canada notices Avis Aux Utilisateurs Du Réseau Téléphonique CanadienUL Notice For Authorized Repair Technicians OnlyFCC Regulatory information for Tablet PCs with radio device Federal Communications Commission statementFCC Interference Statement FCC Radio Frequency Exposure statementManufacturer’s notes Regulatory Information/Disclaimers Export restrictionsIndex Off Index