Fujitsu Q550 manual Tablet PC stops working, Printer does not print

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Troubleshooting and tips

The Tablet PC stops working

Cause	Troubleshooting
The Tablet PC is in energy saving mode.	► Leave energy saving mode.
An application programme has caused the	► Close the application program or restart
malfunction.	the Tablet PC (by restarting the operating
	system or switching the device off and back
	on again).
The battery is dead.	► Charge the battery.

or

► Insert a charged battery.

or

► Connect the mains adapter to the Tablet PC.

The printer does not print

Cause	Troubleshooting
The printer is not switched on.	► Make sure that the printer is switched
	on and ready for operation (refer to the
	documentation supplied with the printer).
The printer is not connected correctly.	► Check that the data cable connecting
	the Table PC to the printer is properly
	connected.
The printer driver is faulty or not correctly	► Check that the data cable connecting
installed, or it is the wrong printer driver.	the Tablet PC to the printer is properly
	connected.
	► Check whether the correct printer driver is
	loaded (refer to the printer documentation).

The radio connection to a network does not work

Cause	Troubleshooting
The wireless component is disabled.	► Switch the radio component on (see
	"Switching the wireless components on and
	off", Page 48).
The wireless component is enabled. Despite	► Check whether the radio connection is
this, the wireless connection to a network does	switched on via the software.
not work.	► Further information on using the radio
	component can be found in the help ﬁles.

72	Fujitsu Technology Solutions

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Contents Stylistic Q550 Page Page Copyright Stylistic Q550 Page Contents Conﬁguring password protection in Bios Setup Utility FCC Regulatory information for Tablet PCs with radio device Contents Further information Innovative technologyInnovative technology Notational conventions Not switch off the deviceThis font Ports and controls Ports and controlsPorts and controls Rear Safety notes Additional safety notes for devices with radio componentsImportant notes Important notesProtecting the display screen Important notes Important notes Energy saving Travelling with your Tablet PCEnergy saving under Windows Before you travelCleaning the Tablet PC Transporting the Tablet PCFirst-time setup of your device First-time setup of your deviceUnpacking and checking the device Mains adapter connecting Selecting a locationSwitching on the device for the ﬁrst time Status indicators Status displays Description Power-on indicatorBattery charging indicator Working with the Tablet PCSwitching off the Tablet PC Switching on the Tablet PCProgramming the ON/OFF switch Handwriting recognition under Windows TouchscreenExample Background lightingWindows Using ﬁngersOperating system Menu Actions with one ﬁnger Action DescriptionActions with two ﬁngers ActionWorking with the Tablet PC Action Actions with three ﬁngers Description Scrolling through all open ﬁles in a program Actions with four ﬁngers Enlarging the area Paging through fast scrolling Using the stylus pen = pen tip = pen button = eyelet for pen cordCalibrating the pen Setting the penHandling Mouse Pen Removing the pen battery Changing the pen tipInstalling a pen battery Installing a pen cordBasic functions before the device has booted Application menu/bootTablet buttons Function, if the key is Function in TPM PPI KeyProgramming a tablet button Change screen orientationShort press On-screen keypad Long press No function storedRechargeable battery WebcamCharging, caring for and maintaining the battery Removing and installing the batteryMonitoring the battery charging level Battery storageRemoving the battery Installing battery Battery capacity display LED indicator State of chargeUsing the power-management features Supported format Memory cardsInserting the memory card SIM card Removing the memory cardInserting the SIM card Wireless LAN / Bluetooth / UmtsRemoving a SIM card Switching the wireless components on and off Setting up Wlan access Access via UmtsYour Cradle optional Cradle componentsSetting up the Cradle Connecting the Tablet PC to the CradleWorking with the Tablet PC Disconnecting the Tablet PC from the Cradle Conﬁguring the ﬁngerprint sensor Security functionsSecurity functions Conﬁguring password protection in Bios Setup Utility Protecting Bios Setup Utility supervisor and user passwordSetting supervisor and user password Password protection for booting of the operating system Activating system protectionPassword protection for the hard disk Activating hard disk protectionSmartCard reader Inserting the SmartCardEnabling TPM Trusted Platform Module TPM device-dependentDisabling TPM Connecting external devices Connecting external devicesConnecting devices to the Tablet PC Disconnecting devices from the Tablet PCHdmi port How to remove USB devices correctly Connecting USB devicesDevice drivers Headphone port Starting the Bios Setup Utility Settings in Bios Setup UtilitySettings in Bios Setup Utility Operating Bios Setup Utility Load Setup Defaults Copy Standard Entries Exiting Bios Setup UtilitySave Changes and Power Off Help if problems occur Troubleshooting and tipsTroubleshooting and tips Battery indicator does not illuminate Tablet PC’s date or time is incorrectTablet PC’s touchscreen remains dark Display on the Tablet PC’s touchscreen is difﬁcult to readExternal monitor remains blank External monitor is blank or the image is unstableTablet PC does not start after switch on Cursor does not correctly followPen movements Pen input not workingPrinter does not print Tablet PC stops workingRadio connection to a network does not work Battery discharges too quickly SmartCard reader is not recognisedSmartCard PIN forgotten SmartCard lostUser and/or supervisor SmartCard lost Error messages on the screenAcoustic warnings Error message/cause Resolution Technical data Tablet PCMains adapter 40 W Technical data Ambient conditionsCradle optional Manufacturer’s notes Disposal and recyclingDeclarations of Conformity Manufacturer’s notesCE marking Regulatory noticesRegulatory information for Tablet PCs without radio device CE marking for devices with radio componentManufacturer’s notes DOC Industry Canada notices Avis Aux Utilisateurs Du Réseau Téléphonique CanadienUL Notice For Authorized Repair Technicians OnlyFCC Regulatory information for Tablet PCs with radio device Federal Communications Commission statementFCC Interference Statement FCC Radio Frequency Exposure statementManufacturer’s notes Regulatory Information/Disclaimers Export restrictionsIndex Off Index