Fujitsu Q550 Battery discharges too quickly, SmartCard reader is not recognised, SmartCard lost

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	Troubleshooting and tips

The battery discharges too quickly

Cause	Troubleshooting
The battery is either too hot or too cold. In this	► Bring the Tablet PC up/down to a normal
case the battery indicator ﬂashes.	temperature again.
	► If the operating time of the battery life is
	extremely short, the battery is probably too
	old. Replace battery if necessary.
You may have an application running that	► Use the mains adapter as frequently as
consumes a great deal of power due to frequent	possible.
accessing of the hard disk or optical drive.
The maximum brightness may have been set	► Reduce the brightness of the screen to
for the screen.	lower energy consumption: You will ﬁnd the
	setting under Control Panel – Hardware and
	Sounds – Windows Mobility Center.
SmartCard reader is not recognised

Cause	Troubleshooting
Chip card inserted incorrectly.	► Make sure you have inserted your
	SmartCard into the SmartCard reader with
	the chip facing upwards.
	► Check whether the SmartCard you are using
	is supported. Your SmartCard must comply
	with the ISO standard 7816-1, -2, -3 and -4.
SmartCard PIN forgotten

Cause

PIN forgotten

Troubleshooting

►If you work in a network, contact your system administrator, who can unlock your Tablet PC with a supervisor PIN.

SmartCard lost

Cause

SmartCard lost

Troubleshooting

►If you work in a network, contact your system administrator, who can boot your Tablet PC with a Supervisor SmartCard.

Fujitsu Technology Solutions

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Contents Stylistic Q550 Page Page Copyright Stylistic Q550 Page Contents Conﬁguring password protection in Bios Setup Utility FCC Regulatory information for Tablet PCs with radio device Contents Innovative technology Innovative technologyFurther information This font Not switch off the deviceNotational conventions Ports and controls Ports and controlsPorts and controls Rear Additional safety notes for devices with radio components Safety notesImportant notes Important notesProtecting the display screen Important notes Important notes Travelling with your Tablet PC Energy savingEnergy saving under Windows Before you travelTransporting the Tablet PC Cleaning the Tablet PCUnpacking and checking the device First-time setup of your deviceFirst-time setup of your device Selecting a location Mains adapter connectingSwitching on the device for the ﬁrst time Status displays Description Power-on indicator Status indicatorsBattery charging indicator Working with the Tablet PCProgramming the ON/OFF switch Switching on the Tablet PCSwitching off the Tablet PC Touchscreen Handwriting recognition under WindowsExample Background lightingOperating system Menu Using ﬁngersWindows Action Description Actions with one ﬁngerAction Actions with two ﬁngersWorking with the Tablet PC Action Actions with three ﬁngers Description Scrolling through all open ﬁles in a program Actions with four ﬁngers Enlarging the area Paging through fast scrolling = pen tip = pen button = eyelet for pen cord Using the stylus penHandling Mouse Pen Setting the penCalibrating the pen Changing the pen tip Removing the pen batteryInstalling a pen cord Installing a pen batteryApplication menu/boot Basic functions before the device has bootedTablet buttons Function, if the key is Function in TPM PPI KeyChange screen orientation Programming a tablet buttonShort press On-screen keypad Long press No function storedWebcam Rechargeable batteryRemoving and installing the battery Charging, caring for and maintaining the batteryMonitoring the battery charging level Battery storageRemoving the battery Installing battery LED indicator State of charge Battery capacity displayUsing the power-management features Inserting the memory card Memory cardsSupported format Removing the memory card SIM cardRemoving a SIM card Wireless LAN / Bluetooth / UmtsInserting the SIM card Switching the wireless components on and off Access via Umts Setting up Wlan accessCradle components Your Cradle optionalConnecting the Tablet PC to the Cradle Setting up the CradleWorking with the Tablet PC Disconnecting the Tablet PC from the Cradle Security functions Security functionsConﬁguring the ﬁngerprint sensor Protecting Bios Setup Utility supervisor and user password Conﬁguring password protection in Bios Setup UtilitySetting supervisor and user password Activating system protection Password protection for booting of the operating systemActivating hard disk protection Password protection for the hard diskInserting the SmartCard SmartCard readerDisabling TPM Trusted Platform Module TPM device-dependentEnabling TPM Connecting external devices Connecting external devicesConnecting devices to the Tablet PC Disconnecting devices from the Tablet PCHdmi port Device drivers Connecting USB devicesHow to remove USB devices correctly Headphone port Settings in Bios Setup Utility Settings in Bios Setup UtilityStarting the Bios Setup Utility Operating Bios Setup Utility Save Changes and Power Off Exiting Bios Setup UtilityLoad Setup Defaults Copy Standard Entries Troubleshooting and tips Troubleshooting and tipsHelp if problems occur Tablet PC’s date or time is incorrect Battery indicator does not illuminateTablet PC’s touchscreen remains dark Display on the Tablet PC’s touchscreen is difﬁcult to readExternal monitor is blank or the image is unstable External monitor remains blankCursor does not correctly follow Tablet PC does not start after switch onPen movements Pen input not workingRadio connection to a network does not work Tablet PC stops workingPrinter does not print SmartCard reader is not recognised Battery discharges too quicklySmartCard PIN forgotten SmartCard lostAcoustic warnings Error messages on the screenUser and/or supervisor SmartCard lost Error message/cause Resolution Tablet PC Technical dataCradle optional Technical data Ambient conditionsMains adapter 40 W Disposal and recycling Manufacturer’s notesDeclarations of Conformity Manufacturer’s notesRegulatory notices CE markingRegulatory information for Tablet PCs without radio device CE marking for devices with radio componentManufacturer’s notes Avis Aux Utilisateurs Du Réseau Téléphonique Canadien DOC Industry Canada noticesFor Authorized Repair Technicians Only UL NoticeFederal Communications Commission statement FCC Regulatory information for Tablet PCs with radio deviceFCC Interference Statement FCC Radio Frequency Exposure statementExport restrictions Manufacturer’s notes Regulatory Information/DisclaimersIndex Off Index