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| Troubleshooting | ||
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| SYMPTOM | DIAGNOSIS | ACTION |
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| Printhead is not hot | Printing continues while |
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| WARNING |
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| enough to print properly. | printhead heats up. If error |
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| HEAD COLD |
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| remains, environment may be |
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| ERROR light flashes. |
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| too cold for proper printing. |
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| Relocate printer to warmer |
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| area. Verify print quality. |
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| Printhead element is bad | To correct the situation, call a |
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| ERROR CONDITION |
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| or going bad. | service technician to replace |
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| HEAD ELEMENT BAD |
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| the printhead. |
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| Experiencing print |
| To override this error mes- |
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| quality problems. |
| sage, turn off the Head Test in |
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| the Printer Configuration. |
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| Printer stops and | Not enough memory to | You may do any of the |
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| PAUSE light goes | perform function shown | following: |
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| ON. The LCD | on the second line. |
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| displays: |
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| Explanation of Errors: |
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| 1.Creating Bitmap - | A. With PAUSE on, send a |
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| OUT OF MEMORY |
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| Bitmap size (label | ~HM command to the printer |
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| CREATING BITMAP |
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| length/width) does not fit | to display the amount of free |
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| in available memory. | memory. Then either: |
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| 2.Storing Bitmap - | Redesign graphic/format |
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| OUT OF MEMORY |
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| Not enough memory | to fit available memory or |
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| STORING BITMAP |
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| available to store the | remove items from memory to |
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| bitmap created. | create more space. or |
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| 3.Building Format - | Press PAUSE to skip the |
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| OUT OF MEMORY |
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| Label is too complex. | formatting step in process and |
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| BUILDING FORMAT |
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| proceed to the next step. |
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| 4.Storing Format - | B. With PAUSE on, press |
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| OUT OF MEMORY |
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| Format is too large to fit | CANCEL. The printer |
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| STORING FORMAT |
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| in available memory. | skips the current label |
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| formatting process and |
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| goes on to the next label. |
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| 5. Storing Graphic - |
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| OUT OF MEMORY |
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| Graphic image is too large | C. Turn power OFF and then |
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| STORING GRAPHIC |
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| to fit in available memory. | ON to clear printer memory |
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| and start over. |
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| 6. Storing Font - | D. Upgrade the printer to a |
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| OUT OF MEMORY |
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| Not enough memory | larger memory size. |
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| STORING FONT |
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| available to store the font. |
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| Long tracks of | Wrinkled ribbon. | See “Wrinkled Ribbon” |
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| missing print on |
| later in this section. |
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| several labels. | Print element damaged. | Call a service technician. |
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| Fine, angular gray | Wrinkled ribbon. | See “Wrinkled Ribbon” |
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| lines on blank labels. |
| later in this section. |
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| 39 |