Nortel Networks Broadcast Server Alert Types, Emergency alerts, Normal alerts, Background alerts

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Chapter 10 Broadcast Alert Management

Alert Types

Alert Types

Broadcast Server allows users to send three types of alerts – emergency, normal, and background alerts.

Emergency alerts

Emergency alerts are pushed immediately, override other alerts, and are sent with barge priority.

Alerts automatically “rotate” for their display duration. This means that if multiple alerts are sent to a phone; Broadcast Server will display each alert for the display period set for that alert and then move on to the next alert. This cycle keeps repeating until the subscribing user presses the “Exit” button.

Normal alerts

Normal alerts are pushed to a phone when it is idle.

Background alerts

Background alerts are pushed directly to the Alerts list in the Voice Office menu.

Broadcast Server User Guide

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Contents Broadcast Server User Guide Page Contents A P T E R 6 Subscriber Management A P T E R 9 External Service Management Vi Broadcast Server User Guide Audience PrefaceOrganization Related Documentation Introduction to Broadcast Server ChapterBroadcast Server Overview Subscribers and Distribution Lists UsersAlerts BCS Interaction with Phones Sending AlertsOpening and Using the Broadcast Server Interface Initial Configuration Configuring Broadcast ServerBroadcast Server Maintenance Application Gateway and Broadcast Server Operation Application Gateway and Broadcast Server Operation Component Versions System ManagementSupport items Server configurationHome page tips System Management Home page tips Broadcast Server User Guide System Messages Quick FAQSystem Messages Quick FAQ Broadcast Server User Guide User Management List User ManagementAdministrator user User PasswordUser information General user permissions Shared distribution list accessAlert access User Management The User Broadcast Server User Guide Subscriber Management List Subscriber ManagementGo to the Distribution List Management page, select Subscriber Subscriber settingsSubscriber information Distribution list membership Emergency alerts are not subject to this settingDistribution List Distribution List ManagementList ownership Automatically created distribution listsSharing distribution lists Distribution List Management Distribution List Management Distribution List Membership Adding and removing distribution list members Distribution List User PermissionsRevoking users’ permission to send to the list Granting users permission to send to the listBroadcast Server User Guide Media List Media ManagementSystem media Media linkage Media ownershipUploading a media file MediaSupported graphic formats WAV Supported audio formatsMedia Management The Media Broadcast Server User Guide External Services Management List External Service ManagementExternal Service External Service Management Page Alert List Broadcast Alert ManagementColumn Descriptions Background alerts Alert TypesEmergency alerts Normal alertsBroadcast Alert Management Quick FAQ Title AlertSend to the following Use audio alert Page Set the number of alerts per Changing your passwordSetting the maximum list entries to display My PreferencesPage Common problems TroubleshootingTroubleshooting Common problems Broadcast Server User Guide Push XML API Appendix aTo enable the Push XML API on the Application Gateway PushMessage Request Push XML API OperationRecipient Schedule Member DistributionList RequestSubscribers Response ServerRegistration ResponsePushMessageResponse Response Character Set and Character Entities Push XML ReferenceXML Declaration Element Parent Element Attributes Enumeration Description ManagePushMessageMessageid Appendix a Push XML API DistributionList ManageDistributionListsSubscribers ServerRegistrationPushMessageResponse Distributionlist.asp Sample ASP PagesLoad the XML into an Xmldom object Schedulemessage.asp Appendix a Push XML API Sample ASP Pages Page Broadcast Server User Guide Configuration and Operation