Oki 14i/n, 14ex manual Software problems

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	Symptom	Problem	Solution

	Oblong area of		Change paper stocks,
	Oblong area of	Drop out caused by using	check paper storage
	faint print	Drop out caused by using	check paper storage
	faint print	paper exposed to high	environment or use a
	appears on each	paper exposed to high	environment or use a
	appears on each	humidity.	dehumidifier; check toner
	page.	humidity.	dehumidifier; check toner
	page.		level.
			level.

		Toner is low and does not	Replace toner cartridge.
	Vertical white	distribute properly, or the	Check drum and replace
	streaking or faint	drum is worn out.	the drum, if necessary.
	streaking or faint	drum is worn out.	Contact service.
	areas on page.		Contact service.
		LED array is dirty.	Clean LED array.

	Vertical black	Hardware problem.	Contact service.
	lines.	Hardware problem.	Contact service.
	lines.

	Fuzzy print.	LED array is dirty.	Clean LED array.

		Paper path, lamp	Generate cleaning page.
	Distorted print.	assembly, or fusing unit	Generate cleaning page.
	Distorted print.	assembly, or fusing unit	Contact service.
		problem.	Contact service.
		problem.

	Faded print.	Toner cartridge is not	Install toner cartridge
	Faded print.	correctly installed.	correctly.
		correctly installed.	correctly.

	Smeared or	Dirty rollers; toner
	Smeared or	dropped inside printer or	Contact service.
	blotched print.	dropped inside printer or	Contact service.
	blotched print.	image drum problem.
		image drum problem.

		Is toner low?	Replace toner cartridge.
	Printed page is
	Printed page is	Is paper meant for laser	Use recommended paper.
	light/blurred.	printers?	Use recommended paper.
	light/blurred.	printers?

		LED array is dirty.	Clean LED array.

	Bold characters		Install new toner
	and dark lines	Toner is low.	Install new toner
	and dark lines	Toner is low.	cartridge.
	are smeared.		cartridge.
	are smeared.

	Symptom	Problem	Solution

	Print is darker	Darkness setting is too	Change darkness setting.
	than usual.	high.	Change darkness setting.
	than usual.	high.

			Turn paper over in tray.
		Printing on wrong side of	(Note arrow on paper
		paper.	package). Install paper
			print side down in tray.

	Pages curl		Avoid storing paper in
	Pages curl		areas of excessive
	excessively.	Moisture in paper.	areas of excessive
	excessively.	Moisture in paper.	temperature and
		Improper storage.	temperature and
		Improper storage.	humidity. Store paper in
			humidity. Store paper in
			protective wrapping.

		High humidity.	Recommended operating
		High humidity.	humidity: 20-80%
			humidity: 20-80%

Software problems

Your software (operating environment, applications and printer drivers) controls the printing process. Make sure you have selected the right driver for use with your printer. See your software documentation for more in- formation.

	Symptom	Problem	Solution

	Printing is garbled.	Incorrect driver is	Install an appropriate
	Printing is garbled.	installed.	driver.
		installed.	driver.

28	OKIPAGE 14ex, 14i, 14i/n

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Contents Okipage 14ex, 14i and 14i/n Preface EEC compatibilityEnergy Star Universal Serial BusTable of contents Okipage 14ex, 14i and 14i/n Safety instructions Toner cartridge and image drum handling Emergency first aid Ready LED indicator Printer control panelLiquid crystal display Printer buttonsButton functions Menu 1/MenuTray TYPE/Print Fonts Viewing and modifying menu settings Printer menusCategory ParameterAuto OffTray CassetteEnable Light Media TypeResident 10.0012.00 PC-8600 90 sec60 sec Sec193 132255 192English Transparencies and adhesive labels PaperPaper and envelope types Printing envelopes Installing paperPrint quality adjustments Heavyweight paper or cardstock Printing transparenciesWhen to replace toner cartridge TonerToner cartridge life Replacing toner cartridgeOkipage 14ex, 14i, 14i/n When to replace image drum Image drumImage drum life Replacing image drumResetting drum counter Status messages FeederPaper What is a font? Using fontsSymbol sets FontsGenerating a cleaning Printer maintenanceMaintenance menu Cleaning LED array Troubleshooting Paper jamsInput jam Feed jam or exit jamPrint quality problems Symptom Problem SolutionSoftware problems Hardware problems Specifications English Okipage 14ex, 14i, 14i/n Index Okipage 14ex, 14i and 14i/n OKI Systems Companies Okipage 14ex, 14i and 14i/n