Wacom DTI-520 manual Troubleshooting for Windows, Troubleshooting for Macintosh

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Troubleshooting

Troubleshooting for Windows

Condition

 

What to Do

Reference

Even when connected to the USB port, the pen is inoperable.

When Windows is in DOS full screen mode, moving the pointer with the pen becomes impossible.

If the mouse is set for left-handed use in the regular mouse control panel, the ability to click with the pen nib is lost.

•Check the connection of the USB connector. If using a USB hub connection, try connecting directly to the computer’s USB port.

•When the product model type appears in the Unknown Device list, select it and click the Delete button, canceling all settings for it. Next, click the Renew button and, following the directions in the New Hardware dialog box, re-install the tablet driver.

•If use of the USB port is advantageous, open the Control Panel folder and then the System folder. Then open, in order, the Hardware and Device Manager folders. Next, check and make sure that USB (Universal Serial Bus) Controller appears in the list that is displayed. If it isn’ t present, it will be necessary to adjust your computer. Please consult your computer maker regarding this.

When using a DOS mouse, the pen is inoperable. You must use another mouse.

Restart Windows.

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Troubleshooting for Macintosh

Condition

 

What to Do

Reference

Even when connected to the USB port, the pen is inoperable.

The product always reverts to mouse mode and the pressure function cannot be used.

-Check the connection of the USB connector. Connect directly to the computer’s USB port.

-If equipped with a USB card, the system software has probably not been installed properly.

-If you have any other high-speed, high-power USB peripherals, connect these and check and see whether they operate properly or not. If these other units operate properly, this would seem to indicate that the tablet is defective.

The tablet driver may not be properly installed. Try reinstalling it.

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Contents Users Guide Regarding the power plug and power adapter Safety PrecautionsDo not open the back cover Do not let the product get wet Do not use organic solvents to clean this productWhen connecting the power plug When not using this product for a long period of timeUsers Guide Please be aware of the following regarding the LCD display Warranty ExclusionsTable of Contents Front Component FunctionsTop Back Opening the Stand Using the PenholderUnscrew Installing DTI-520 on a Mount ArmGuide Accessory CheckUsers 5Turn on your computer Connecting DTI-520Users Guide Uninstalling the Tablet Driver Installing the Tablet DriverWindows Setup Macintosh SetupDTI-520 Display Switching Display ImagesAuto-Adjust Function DTI-520 Power Saving FunctionBlurring and Protrusion of the Picture from the LCD Panel ProcedureHow to Use the OSD Menu Using the OSD MenuOn-Screen Display OSD Menu Buttons Brightness Backlight ResetTypes of OSD Menus Common Screens Contrast LanguageSaturation Sharpness Signal SourceVertical Center VGA only Pitch VGA only Screens that Display with a Video Cable ConnectionGripping the Pen Default Switch Function SettingsPen Parts of the Pen and Their FunctionsClicking and Double-clicking Using the EraserBasic Operations of the Pen Moving the PointerOpening the Control Panel in Windows Using the Control PanelDisplaying the Control Panel Control Panel BasicsFunction Names Description Switch and Button SettingsOpen/Run Customizing the Pop-up MenuSynchronizing the Positions of the Pen Tip and Pointer If Another Monitor Name is Displayed in the Monitor Field Using Multiple Interactive Pen Displays【Important】 Remove the pen nib Insert a new nib Supplementary InformationRemoving Stains Replacing the Pen NibAttaching the Pen Tether Message What to Do TroubleshootingDisplay Troubleshooting If One of These Messages Should AppearCondition What to Do Reference If One of These Conditions Should AppearCondition General TroubleshootingCondition What to Do Troubleshooting for Macintosh Troubleshooting for WindowsGeneral Specifications SpecificationLimited warranty WarrantyWarranty service outside of the U.S.A. and Canada Obtaining Technical Support UM-0314A
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