Wacom DTI-520 manual General Troubleshooting, Condition What to Do

The Pen and Side Switch do not Operate Correctly (For Both Windows and Macintosh)

Condition

The pen nib produces a click even when only very lightly coming in contact with the screen.

The pen does not produce a click unless excessive pressure is used.

The pen nib produces a click prior to coming into contact with the screen.

The pen nib and side switch do not work.

The side switch does not work.

The pen cannot be double-clicked using the pen nib.

The pressure function cannot be used.

What to Do

Use the control panel to set the pen nib sensitivity to Firm setting.

Use the control panel to set the pen nib sensitivity to Soft setting.

Use the control panel to set the pen nib sensitivity to Firm setting.

When the status lamp turns blue in response to the pen nib being moved to close proximity to the screen, either the pen or the tablet is probably defective.

Please verify that the status lamp turns blue when the pen nib and side switch are pushed. If the lamp doesn’ t change color, this probably indicates that either the pen or the tablet is probably defective.

Verify that the side switch setting in the control panel isn’t set to Not Available. .

If possible, quickly click in the same area.

You can also set the side and second side switches so that one click is the equivalent of a double-click.

In the control panel, set the double-clicking interval to a longer setting and set the pen nib sensitivity to a lighter setting.

Verify that the double-click speed setting is not too fast in the regular mouse control panel.

Please refer to your software application and the store where you bought the application to verify whether it is pressure function-enabled. Some applications have special settings that must be established before the pressure function becomes operational.

The tablet driver probably is not installed properly. Try re- installing it.

Reference

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P.6

P.20-22

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P.12

User's Guide

General Troubleshooting

Condition	What to Do
When a replacement computer is	Installing the newest version of tablet driver may
purchased or new software is used,	resolve this problem. The newest tablet driver can be
the tablet cannot be used.	downloaded from the Wacom homepage.
The tablet, which is connected to a	Some USB hubs cannot recognize tablets. Connect the
USB hub, doesn’t respond.	tablet directly to the computer’s USB port.

Reference

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2007/11/12 16:53:22