Toner-related items
Phenomenon | Usual cause | Countermeasure |
The toner lamp is lit. | There is only a little toners | This is not an equipment malfunction. |
| remaining in the toner car- | (There is still some toner in the toner car- |
| tridge. | tridge. Do not replace the toner cartridge |
|
| until the toner lamp starts blinking.) |
| The toner cartridge is not | Install the toner cartridge correctly. |
| installed. Or it is not installed |
|
| correctly. |
|
| A toner cartridge not recom- | Use a |
| mended by TOSHIBA is | tridge. If you use a toner cartridge other |
| being used. | than the one we recommend and you feel |
|
| annoyed by this lighting lamp, contact |
|
| your service representative. |
|
| P.11 “Recommended toner cartridges” |
The toner lamp is blinking. | The toner in the toner | Replace the toner cartridge with a new |
| cartridge has run out. | one. |
The toner lamp does not light | The | Contact your service representative. |
even when the toner has | function has been disabled |
|
almost run out. | since the purchase of the |
|
| equipment. |
|
The equipment does not | The toner cartridge inserted | Check the product name of the toner car- |
become ready for copying | is not usable for this equip- | tridge. If you can see |
after the toner cartridge is | ment. | tridge is usable. |
inserted. |
|
|
Original/Copy paper-related items
Phenomenon | Usual cause | Countermeasure |
An original jams. | An original not acceptable for | Check if the original is acceptable for the |
| the equipment is being used. | equipment. |
|
| P.45 “Precautions for Automatic Docu- |
|
| ment Feeder (optional)” |
Copy paper jams. | Copy paper not acceptable | Check if the copy paper is acceptable for |
| for the equipment is being | the equipment. |
| used. | P.32 “Paper types not acceptable” |
| The size of the copy paper in | Register the size of the placed copy paper |
| the drawer or on the bypass | properly. |
| tray is not registered prop- | P.37 “Preparation 3 - Registering Size |
| erly in the equipment. | of Paper Placed” |
|
| P.51 “Preparation - Registering paper |
|
| size placed on bypass tray” |
| Jammed paper is located in | Use the paper jam position lamp to |
| a place you cannot see eas- | recheck the position where the paper jam |
| ily. | has occurred. |
|
| P.81 “Paper Jams” |
| There is no gap between the | Adjust the gap between the side guides |
| side guides and paper in the | and the paper properly. |
| drawer. Or the gap is too | P.33 “Placing paper in drawers” |
| wide. |
|
Multiple feeding occurs. | Paper is clinging to each | Fan the paper well and place it again. |
| other. |
|
Before Calling Service Technician 95