Toshiba B-570-QQ owner manual Troubleshooting, Error Message Problem Solution

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11. TROUBLESHOOTING

EM1-33035

11. TROUBLESHOOTING

11. TROUBLESHOOTING

WARNING!

If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn the power off, unplug the printer, then contact your Authorized Service representative for assis- tance.

Error Message

 

Problem

 

Solution

 

 

 

 

 

PAPER JAM

1.

The media is not fitted correctly.

1.

Re-fit the media correctly.

****

 

 

 

Press the [RESTART] key.

 

2.

The media path is jammed and

2.

Remove the cause of the jam and

 

 

does not feed smoothly.

 

replace the media correctly.

 

 

 

 

Press the [RESTART] key.

 

3.

The installed media type does not

3.

Turn the power off then on again.

 

 

match the selected sensor.

 

Select the correct sensor.

 

 

 

 

Feed the media.

 

4.

The black mark position on the

4.

Adjust the sensor position.

 

 

media does not match the sensor

 

Press the [RESTART] key.

 

 

position.

 

 

 

5.

The installed media size is different

5.

Turn the power off then on again.

 

 

from the programmed size.

 

Set the correct media size.

 

 

 

 

Feed the media.

 

6.

The feed gap sensor cannot see

6.

Set the threshold (see page 10-4).

 

 

the difference between the print

 

Else

 

 

area and the gap.

 

Turn the power off and call your

 

 

 

 

Authorized Service representative.

 

 

 

HEAD OPEN

Feed or printing has been attempted

Lower the print head.

****

while the print head is raised.

Press the [RESTART] key.

 

 

 

NO PAPER

The media has run out.

Load new media.

****

 

 

Press the [RESTART] key.

 

 

 

NO RIBBON

The ribbon has run out.

Load a new ribbon.

****

 

 

Press the [RESTART] key.

 

 

 

REWIND FULL

Too much backing paper or media is

Remove the backing paper or media

****

wound on the internal take-up spool.

from the internal take-up spool.

 

 

 

Then press the [RESTART] key.

 

 

 

 

 

11-1

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Contents QQ Series Energy Star is a U.S. registered mark Safety Summary Precautions Request Regarding MaintenanceTable of Contents Applicable Model AccessoriesIntroduction 7 2 Q QOption SpecificationsPrinter Media RibbonOperation Panel OverviewFront/Rear View DIP Switch Functions Turn the Power OFF before switching the functionsCentronics Interface 36 pins, Male Installing the PrinterConnecting the Power Cord and Cables Expansion I/O Interface 24 pins, MaleLoading the Media Groove Ridge Removing the paper holders upper plates from the media guide An easy way to set the black mark sensor position Batch type Strip typeBuilt-in rewinder type Loading the Ribbon Inserting the Optional Flash Memory Card STI-FL/4ACARE/HANDLING of the Media and Ribbon General Maintenance CleaningCovers and Panels Removing Jammed PaperCleaning the Cutter Unit Threshold Setting Threshold setting procedureAuto Ribbon Saving Mode Troubleshooting Error Message Problem SolutionHead Error Restaert keyProblem Solution