Toshiba B-SA4TM-TS12-QM-R, BSA4TMTS12QMR owner manual Troubleshooting, Error Messages, Restart key

Page 98

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33047

5.1 Error Messages

5. TROUBLESHOOTING

This chapter lists the error messages, possible problems, and their solutions.

WARNING!

If a problem cannot be solved by taking the actions described in this chapter, do not attempt to repair the printer. Turn off and unplug the printer, then contact an authorised TOSHIBA TEC service representative for assistance.

5.1 Error Messages

NOTES:

1.If an error is not cleared by pressing the [RESTART] key, turn the printer off and then on.

2.After the printer is turned off, all print data in the printer is cleared.

3.“****” indicates the number of unprinted media. Up to 9999 (in pieces).

Error Messages

 

Problems/Causes

HEAD OPEN

The Top Cover is opened in Online

 

mode.

HEAD OPEN ****

A feed or an issue was attempted with

 

the Top Cover opened.

COVER OPEN ****

A feed or an issue was attempted with

 

the Front Cover opened.

COMMS ERROR

A communication error has occurred.

 

 

 

PAPER JAM ****

1.

The media is jammed in the media

 

 

path. The media is not fed smoothly.

 

2.

A wrong Media Sensor is selected for

 

 

the media being used.

 

3.

The Black Mark Sensor is not

 

 

correctly aligned with the Black Mark

 

 

on the media.

 

4.

Size of the loaded media is different

 

 

from the programmed size.

 

5.

The Upper Sensor and the Lower

 

 

Sensor misalign with each other.

 

6.

The Feed Gap Sensor cannot

 

 

distinguish a print area from a label

 

 

gap.

 

 

 

Solutions

Close the Top Cover.

Close the Top Cover. Then press the [RESTART] key.

Close the Front Cover, then press the [RESTART] key.

Make sure the interface cable is correctly connected to the printer and the host, and the host is turned on.

1.Remove the jammed media, and clean the Platen. Then reload the media correctly. Finally press the

[RESTART] key.

⇒Section 5.3.

2.Turn the printer off and then on. Then select the Media Sensor for the media being used. Finally resend a print job.

3.Adjust the sensor position. Then press the [RESTART] key.

⇒Section 2.3.

4.Replace the loaded media with one that matches the programmed size then press the [RESTART] key, or turn the printer off and then on, select a programmed size that matches the loaded media. Finally resend the print job.

5.Align the Upper Sensor with the Lower Sensor.

⇒Section 2.3.

6.Refer to Section 2.11 to set the threshold. If this does not solve the problem, turn off the printer, and call a TOSHIBA TEC authorised service representative.

E5- 1

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Contents SA4TM Series CE Compliance for EU only VorsichtSA4TM Series Waste Recycling information for users Precautions for Handling of Wireless Communication Device For SafetySafety Summary Meanings of Each SymbolPrecautions Request Regarding MaintenanceTable of Contents EA3-1 EA1-1EA2-1 EA4-1Introduction Features Product OverviewAccessories Front View DimensionsAppearance Rear ViewOperation Panel InteriorOptions Option Name Type UsageProcedure Printer SetupSetup Flow ReferenceAttaching the Printer Rear Support InstallationConnecting the Power Cord Example of US TypeRaise the Release Lever and remove the Media Holder Left Loading the MediaTake out the Media Holder Ass’y from the printer Insert the Media Shaft into the core of a media rollFold the Release Lever to lock the Media Holder Left Place the Media Holder Ass’y into the printerClick Upper Sensor Upper SensorLever Ass’y Setting the Feed Gap Sensor position Setting the Black Mark Sensor position Batch mode Strip mode OptionPress down the Release Bar to open the Strip Unit Tag paper or Thick paper Cut mode OptionLabel or Thin media Loading the Ribbon Open the Ribbon Cover Cont Gently close the Top Cover until it clicksConnecting the Printer to Your Host Computer Turning the Printer How to enter the System Mode Time the Pause key is pressed, the sub menus are displayed Parameter SettingWhile 2PARAMETER SET is displayed on the LCD Message SequentiallyUse the Feed or Restart key to select a desired option Character Zero SelectionCharacter Code Selection After selecting a character code, press the Pause keyData Length Selection Baud Rate SelectionAfter selecting a baud rate, press the Pause key After selecting a data length, press the Pause keyFlow Control Code Selection Stop Bit Length SelectionParity Selection Auto Forward Wait Selection LCD Language SelectionAfter selecting a language, press the Pause key After selecting an auto forward wait, press the Pause keyControl Code Selection Feed Key Function Selection Strip Wait Status SelectionAfter selecting the Strip Wait Status, press the Pause key After selecting the Feed key function, press the Pause keyEuro Code Selection Kanji Code SelectionAfter selecting a Kanji code, press the Pause key After selecting a Euro code, press the Pause keyCentronics Interface ACK/BUSY Timing Selection Auto Print Head Check SelectionAfter selecting auto print head check, press the Pause key After selecting an ACK/BUSY timing, press the Pause keyAfter selecting the Input Prime, press the Pause key Web Printer Function SelectionInput Prime Selection Ribbon Near End Selection Expansion I/O Interface Type SelectionAfter selecting a Plug & Play, press the Pause key Label End/Ribbon Error SelectionPlug & Play Selection Pre-Strip Selection After selecting the Back Feed Speed, press the Pause key Maxi Code Specification SelectionReverse Feed Speed Selection Strip Motor Torque Selection Keyboard Interface SelectionAfter selecting a keyboard interface, press the Pause key After selecting a strip motor torque, press the Pause keyUse the Feed or Restart key to select a printing method Dump Mode SettingAfter selecting the receive buffer, press the Pause key After selecting a printing method, press the Pause keyRequired Label Length Data in the receive buffer is printed as followsReceive Buffer Size When the Pause key is pressed, Basic program is executed Automatic Calibration Press the Pause key to enter the Automatic Calibration ModeWhen 6AUTO Calib appears, press the Pause key While 6AUTO Calib is displayed on the LCD Message DisplayLAN Setting Date Setting Time SettingCont Real Time Clock Setting 3 Low Battery Check SettingRTC Data Renewal Timing Setting IP Address Setting TCP/IP Feed and Pause keys Gateway IP Address Printer IP AddressThis parameter is to set an IP address This parameter is to set a Gateway IP addressSocket Port Subnet MaskThis parameter is to set a Subnet Mask Dhcp Client ID This parameter is to enable DhcpDhcp This parameter is to set a Dhcp client IDAscii code and Hex. code correspondence table Dhcp Host NameThis parameter is to set a Dhcp host name Introduction Installing the Printer DriversInstalling the Printer Driver General DescriptionWindows 98/Me E2-47 Windows 2000/XP E2-49 USB Interface E2-51 E2-52 E2-53 Finish button E2-55 E2-56 E2-57 Uninstalling the Printer Driver Adding/Deleting a LAN Port Adding a LAN Port Windows 98/MEDeleting a LAN Port Printer Driver Upgrades OthersUsing the Printer Driver Adjustment Print TestWhen using an optional Cutter Module or Strip Module Position and Print Tone Fine Adjustment Tone Fine When setting +0.0 mmPosition and Print Example of Cut Position Fine Adjustment Example of Strip Position Fine Adjustment Restart Feed When setting -50.0 mm When setting +50.0 mmPosition and Print Tone Fine Adjustment Ribbon Motor Voltage Fine Adjustment Manually set Threshold SettingJam errors Press the Restart keyBlack Mark Sensor/Feed Gap Sensor Adjustment No media Black Mark Sensor AdjustmentFeed Gap Sensor Adjustment Sensor Status Display„ When using the Black Mark Sensor „ When using the Feed Gap SensorPress and hold the Restart or Feed key for about 3 seconds „ Manual Threshold Setting„ Storing a No Media Level Voltage Black Mark Sensor Used to stop printing temporarily On Line OperationOperation Panel Used to restart printingPress and hold the Restart key for 3 seconds or longer ResetOperation Print Head/Platen/ Sensors MaintenanceCleaning Print Head/Platen/ Sensors Covers and Panels Same way, clean the outside of the Cutter Blade Optional Cutter Module 1. Open the Front CoverGuide Roller Strip Roller Backing Paper Feed Roller Restart key TroubleshootingError Messages Error Messages Problems/Cause Possible Problems Possible Problems Causes SolutionsRibbon is not loaded properly Load the ribbon properly Cutter blade is dirty Clean the cutter bladeRemoving Jammed Media Model Printer SpecificationsThis section describes the printer specifications Mail 4STATE Customer CODE, RSS14 Media Type Supply SpecificationsMedia LabelTag paper with square holes Detection Area of the Transmissive SensorLabel Detection Area of the Reflective Sensor Effective Print AreaRfid Tag Example 1 UPM Raflatac’s Rafsec Short Dipole 2 Tag58mm±6mm 5mm Supply Specifications Ribbon Ribbon type Description Recommended Media and Ribbon TypesMedia type Description Combination of Media and RibbonCare/Handling of Media and Ribbon Symbols in the message Appendix 1 Messages and LedsBase LAN Board is being initialized When the Dhcp function is enabledVoltage of the Real Time Clock Battery Dhcp client is being initializedFollowing message appears Appendix 2 Interface Parallel interface CentronicsConnector PINStandard Number of ports Power source Self power Connector Type BNumber of ports Connector RJ-45 LED status Link LEDSerial interface Option Encoding Tag → RWWireless LAN Option Expansion I/O Interface Option B-SA704-IO-QM-R At least, 125% of the rated current of the product Appendix 3 Power CordWhen purchasing the power cord Appendix 4 Print Samples Appendix 4 Print Samples EAN13+2 digits Interleaved 2JAN13, EAN13 EAN13+5 digitsCustomer bar code UPC-A+5 digitsIndustrial 2 KIX CodeAppendix 5 Glossaries USB Universal Serial Bus Device used to remove labels from the backing paperMedia and ribbon Index Index EO1-33047E
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BSA4TMTS12QMR, B-SA4TM, B-SA4TM-TS12-QM-R specifications

The Toshiba B-SA4TM-TS12-QM-R is a versatile and high-performance thermal printer designed to meet the demanding needs of various industries, ranging from retail to logistics. Known for its reliability and efficiency, this printer is part of Toshiba's celebrated B-SA4 series that showcases robust engineering and advanced printing technologies.

One of the standout features of the B-SA4TM-TS12-QM-R is its exceptional print speed, capable of reaching up to 152 mm per second. This rapid output ensures that businesses can efficiently manage their printing tasks, reducing wait times and boosting productivity. Its 300 dpi resolution guarantees that printed images and text are sharp and clear, making it ideal for producing high-quality labels, barcodes, and receipts.

The printer is equipped with a user-friendly interface that simplifies operation and maintenance. The LCD screen provides real-time information about printing status and alerts, allowing users to monitor the printer's performance easily. Furthermore, its compact design makes it suitable for environments with limited space while still delivering a robust printing solution.

In terms of connectivity, the B-SA4TM-TS12-QM-R offers multiple options including USB, Ethernet, and serial ports, ensuring that it can easily integrate into existing systems. It also supports a range of operating systems, enhancing its versatility across different hardware environments.

Toshiba has integrated advanced technologies into the B-SA4TM series, such as an innovative ribbon-saving mechanism, which allows for longer print runs without frequent ribbon changes. This feature not only reduces operational costs but also minimizes waste, making it a more environmentally friendly choice.

Additionally, the printer supports a wide variety of media types and sizes, including labels, tags, and wristbands. Its ability to handle diverse materials makes it an excellent choice for businesses that have varied printing needs. The B-SA4TM is also designed for easy media loading, allowing users to change supplies quickly and efficiently.

Overall, the Toshiba B-SA4TM-TS12-QM-R combines speed, quality, and user-friendliness, making it a formidable addition to any business's printing lineup. With its advanced features and robust design, it stands out as a reliable solution for users looking for high-performance thermal printing. Whether it's for shipping, inventory management, or retail operations, the B-SA4TM series delivers exceptional performance that meets the needs of today’s fast-paced environments.
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