2.This Warranty does not cover damage or defect caused by misuse, improper application, wrong or inadequate electrical current/voltage/frequency, inadequate connections, inadequate water or drain services, user negligence, repair by non-Toshiba designated personnel, accident during shipment, tampering, alterations, a change in UPS and/or BATTERY location or application, exposure to the elements, acts of God, force nature, theft, sabotage, installation contrary to TIC's recommendations or specifications (Published Operation Manuals), also if serial numbers have been altered, defaced, or removed.
3.Repair or replacement of a defective UPS, UPS part, and/or BATTERY does not extend the respective original warranty period. All defective UPS, UPS parts, and/or BATTERIES shall be the property of TIC upon replacement.
4.This warranty shall constitute the sole and exclusive remedy of all purchasers and users of the UPS, UPS part, and/or BATTERY. TIC’s responsibility for UPS, UPS Parts, and/or BATTERY shall not exceed one times the net UPS and/or BATTERY purchase price. TIC HEREBY EXPRESSLY DISCLAIMS
ALL OTHER EXPRESS, STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
PROCEDURE
User must contact TIC via e-mail upsservice@tic.toshiba.com, or phone 1-800-231-1412, no later than 90 days after User’s discovery of occurrence or defect in UPS, UPS part, and/or BATTERY but in no event after the expiration of the respective warranty period. Subject to the limitations of this policy and product type, TIC service or TIC service representative shall repair/replace the UPS/part warranted hereunder, without charge for material, labor (on-site except in cases presented herein). If TIC determines that the requested repair is not covered under this limited warranty policy, then TIC shall advise customer and quote cost of repair. Repair charges shall be based on service parts price and prevailing service charges at the time of repair.
If the case in process is a BATTERY (stand-alone and/or cabinet) TIC will use its published Battery Diagnostic Document to evaluate warranty applicability. First, TIC will make sure that the storage, maintenance, installation, and operating conditions were met; then the BATTERY capacity will be tested in accordance with the “performance test” guidelines IEEE STD 450. If the BATTERY fails to deliver 70% of its rated capacity it shall be deemed defective and be replaced. Either float or cyclic service will be used to determine the warranty credit (as per published Battery Diagnostic Document). The typical credit applied will be as in the table above.
MODIFICATIONS
No representative, salesperson, agent, distributor, or employee of TIC is authorized to modify any of the terms of this warranty, unless modifications are made in writing and signed by an authorized TIC officer.
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