4. TROUBLESHOOTING
ENGLISH VERSION
4.2 Status Lamp
| Symptom |
| Cause | Solutions |
| Missing dots |
| The print head is dirty. | Clean the print head. |
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| （⇒ Section 3.1.1） |
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| The print head elements are | When the missing dots affect printouts, turn |
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| partly broken. | off the printer and contact the nearest |
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| TOSHIBA TEC representative to ask for |
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| replacement of the print head. |
| Labels are not separated |
| TOSHIBA TEC approved media | Replace the media with TOSHIBA TEC |
| from the backing paper |
| is not used. | approved one. |
| smoothly. (When the |
| Label loading method is | Load the label properly. (⇒ Section 2.7) |
| optional strip unit is |
| incorrect. |
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| fitted.) |
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| The strip sensor does not work | Fit the Shade Plate supplied with the strip | |
| performed. (When the |
| due to intense ambient light. | unit.（⇒ Section 2.7） |
| optional strip unit is |
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| fitted.) |
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| Media cannot be cut |
| The cuter blade has reached the | Turn off the printer and contact the nearest |
| cleanly. (When the |
| end of its useful life. | TOSHIBA TEC representative to ask for |
| optional cutter unit is |
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| replacement of the cutter unit. |
| fitted.) |
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4.2 Status Lamp
Color | Status | Cause | Solutions |
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Green | Lights up | Normal |
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Green | Flashing fast | Communicating with a host | Normal |
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Green | Flashing | Printing is temporarily | Press the [FEED] Button. | Printing is |
| slowly | stopped (paused.) | resumed. |
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Green/Red | Flashing | The print head temperature | Stop printing and allow the print head to cool | |
| slowly | exceeded the upper limit. | until the indicator lamp lights up in green. If | |
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| the indicator lamp does not light up in green | |
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| or this problem occurs frequently, contact the | |
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| nearest TOSHIBA TEC representative. | |
Red | Lights up | A communication error | Turn off the power switch and back to on. | |
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| occurred. (Only when the | Or press the [FEED] Button. If this problem | |
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| frequently occurs, turn off the printer and | ||
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| contact the nearest TOSHIBA TEC | |
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| representative. |
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Red | Flashing fast | A paper jam occurred. | Remove the jammed media, reload the | |
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| media, and press the [FEED] Button. | |
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| （⇒ Section 4.3） |
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Red | Flashing at | The media is ended. | Load a new media roll and press the [FEED] | |
| medium speed |
| Button. （⇒ Section 2.7） |
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Red | Flashing | An issue or feed was | Close the top cover completely, and press the | |
| slowly | attempted with the top cover | [FEED] button. Printing is resumed. | |
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| opened. |
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Orange | Flashing fast | A paper jam occurred din the | Remove the jammed media, reload the | |
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| cutter unit. (Only when the | media, and press the [FEED] Button. | |
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| cutter unit is fitted.) | (⇒ Section 4.3） |
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Orange | Flashing at | The ribbon is ended. | Load a new ribbon and press the [FEED] | |
| medium speed |
| Button. (⇒ Section 2.7） |
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None | Unlit | The top cover is open. | Close the top cover completely |
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