NETGEAR WPNT834 manual Troubleshooting Tips

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Reference Manual for the RangeMax 240 Wireless Router WPNT834

Troubleshooting Tips

Here are some tips for correcting simple problems you may have:

Be sure to restart your network in this sequence:

1)Turn off the modem, wireless router, and computer; 2) Turn on the modem, wait two minutes; 3) Turn on the wireless router and wait 1 minute; 4) Turn on the computer.

Make sure the Ethernet cables are securely plugged in.

The Internet status light on the wireless router will be lit if the Ethernet cable to the wireless router from the modem is plugged in securely and the modem and wireless router are turned on.

For each powered on computer connected to the wireless router with a securely plugged in Ethernet cable, the corresponding wireless router LAN port status light will be lit. The label on the bottom of the wireless router identifies the number of each LAN port.

Make sure the wireless settings in the computer and router match exactly.

The Wireless Network Name (SSID) and WEP or WPA security settings of the router and wireless computer must match exactly.

Make sure the network settings of the computer are correct.

LAN and wirelessly connected computers must be configured to obtain an IP address automatically via DHCP. Please see “Preparing a Computer for Network Access” in Appendix B or the animated tutorials on the CD for help with this.

Some cable modem ISPs require you to use the MAC address of the computer registered on the account. If so, in the Router MAC Address section of the Basic Settings menu, select Use this Computer’s MAC Address. The router will then capture and use the MAC address of the computer that you are now using. You must be using the computer that is registered with the ISP. Click Apply to save your settings. Restart the network in the correct sequence.

Check the router status lights to verify correct router operation.

If the Power light does not turn solid green within 2 minutes after turning the router on, reset the router according to the instructions in “Restoring the Default Configuration and Password” on page 7-7.

If the Wireless light does not come on, verify that the wireless feature is turned on according to the instructions in “Understanding Wireless Settings” on page 4-3.

3-4

Connecting the Router to the Internet

v1.0, November 2005

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Contents NETGEAR, Inc Trademarks Statement of ConditionsEN 55 022 Declaration of Conformance Bestätigung des Herstellers/ImporteursCertificate of the Manufacturer/Importer Voluntary Control Council for Interference Vcci StatementCustomer Support World Wide WebV1.0, November Contents Chapter Wireless Configuration Chapter Troubleshooting Viii Audience, Scope, Conventions, and Formats Chapter About This ManualTypographical Conventions How to Print this Manual How to Use This ManualManual Scope Printing the Full Manual V1.0, November Key Features Chapter Introduction802.11g Wireless Networking RangeMax Multi-In, Multi-Out Mimo TechnologyPowerful, True Firewall with Content Filtering SecurityAutosensing Ethernet Connections with Auto Uplink Extensive Protocol SupportEasy Installation and Management Maintenance and SupportPackage Contents Netgear Related ProductsRouter’s Front Panel Status Light DescriptionsRouter’s Rear Panel Road Map for ‘How to Get There From Here’ Road Map for How to Get There From HereConnection A Road Map for How to Get There From Here Printers in aV1.0, November Chapter Connecting the Router to the Internet Prepare to Install Your Wireless RouterFirst, Use the Smart Wizard to Configure the Wireless Router Now, Set Up a Computer for Wireless Connectivity Troubleshooting Tips Overview of How to Access the Wireless Router Ways to access the routerV1.0, November V1.0, November How to Bypass the Configuration Assistant How to Manually Configure Your Internet Connection ISP Does Not Require LoginV1.0, November V1.0, November Using the Smart Setup Wizard Netgear Product Registration, Support, and Documentation V1.0, November Chapter Wireless Configuration Observing Performance, Placement, and Range GuidelinesImplementing Appropriate Wireless Security Understanding Wireless Settings V1.0, November Basic Wireless Security Options WEPV1.0, November If WPA-PSK or WPA2-PSK Authentication is Used Default Factory Settings How to Set Up and Test Basic Wireless ConnectivityV1.0, November How to Configure WEP V1.0, November How to Configure WPA-PSK or WPA2-PSK Wireless Security How to Restrict Wireless Access by MAC Address Click the Turn Access Control On check boxV1.0, November V1.0, November Chapter Content Filtering Content Filtering OverviewBlocking Access to Internet Sites Blocking Access to Internet Services Configuring a User Defined Service Scheduling When Blocking Will Be Enforced Blocking Services by IP Address RangeViewing Logs of Web Access or Attempted Web Access Log entry descriptionsConfiguring E-Mail Alert and Web Access Log Notifications Log action buttonsV1.0, November Chapter Maintenance Viewing Wireless Router Status InformationWireless Router Status Fields This screen shows the following parametersWireless port of the router. The default is Netgear Region Connection Status ItemsRouter Statistics Items Configuration File Management Viewing a List of Attached DevicesBacking Up and Restoring the Configuration Erasing the ConfigurationUpgrading the Router Software V1.0, November Changing the Administrator Password V1.0, November Power Light Not On Chapter TroubleshootingBasic Functioning Lights Never Turn Off LAN or WAN Port Lights Not OnTroubleshooting the Web Configuration Interface Troubleshooting the ISP Connection Troubleshooting a TCP/IP Network Using a Ping Utility Testing the LAN Path to Your RouterTesting the Path from Your Computer to a Remote Device Restoring the Default Configuration and Password Problems with Date and Time Advanced Configuration of the Router Configuring Advanced Wireless SettingsV1.0, November Wireless Card Access List Wireless Card Access Setup Configuring Port Triggering and Port Forwarding V1.0, November Click Add Service Configuring Port Forwarding to Local Servers Adding a Custom Service Click the Add Custom Service buttonLocal Web and FTP Server Example Editing or Deleting a Port Forwarding EntryMultiple Computers for Internet Gaming Configuring the WAN Setup Options Connecting Automatically, as RequiredDisabling the SPI Firewall Setting Up a Default DMZ ServerResponding to a Ping on the Internet WAN Port Using the LAN IP Setup Options Setting the MTU SizeConfiguring LAN TCP/IP Setup Parameters Using the Router as a Dhcp server Using Address ReservationUsing a Dynamic DNS Service Select the Use a Dynamic DNS Service check box Configuring Static Routes V1.0, November Enabling Remote Management Access Select the Turn Remote Management On check boxV1.0, November Using Universal Plug and Play UPnP V1.0, November V1.0, November Appendix a Technical Specifications Power AdapterPSK Appendix B Related Documents Document LinkV1.0, November
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