NETGEAR WNDR3700V4 Troubleshoot with the LEDs, Power LED Is Off or Blinking, LEDs Never Turn Off

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N600 Wireless Dual Band Gigabit Router WNDR3700v4

•Wired and wirelessly connected computers need to have network (IP) addresses on the same network as the router. The simplest way to do this is to configure each computer to obtain an IP address automatically using DHCP.

•Some cable modem service providers require you to use the MAC address of the computer initially registered on the account. You can view the MAC address in the Attached Devices screen.

Troubleshoot with the LEDs

After you turn on power to the router, the following sequence of events should occur:

1.When power is first applied, verify that the Power LED lights.

2.After 2 minutes, verify the following:

•The Power LED lights solid green.

•The Internet LED lights.

•The 2.4 GHz and 5 GHz LEDs light.

The LEDs on the front panel of the router can be used for troubleshooting.

Power LED Is Off or Blinking

•Make sure that the power cord is securely connected to your router and that the power adapter is securely connected to a functioning power outlet.

•Check that you are using the 12V DC, 5A power adapter that NETGEAR supplied for this product.

•If the Power LED blinks slowly and continuously, the router firmware is corrupted. This can happen if a firmware upgrade is interrupted, or if the router detects a problem with the firmware. If the error persists, you have a hardware problem. For recovery instructions, or help with a hardware problem, contact technical support at www.netgear.com/support.

LEDs Never Turn Off

When the router is turned on, the LEDs light for about 10 seconds and then turn off. If all the LEDs stay lit, there is a fault within the router. If all LEDs are still lit 1 minute after power-up:

•Cycle the power to see if the router recovers.

•Press and hold the Restore Factory Settings button to return the router to its factory settings as explained in Factory Settings on page 109.

If the error persists, you might have a hardware problem and should contact technical support at www.netgear.com/support.

Troubleshooting

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Contents October 2013 East Plumeria Drive San Jose, CA N600 Wireless Dual Band Gigabit Router WNDR3700v4Support Contents Netgear genie Advanced Home Advanced Settings Appendix a Supplemental Information Getting to know your router Hardware SetupUnpack Your Router Hardware FeaturesFront Panel Icon Description Label Back PanelPosition Your Router Attach the StandCable Your Router Verify the Cabling N600 Wireless Dual Band Gigabit Router WNDR3700v4 Getting Started with Netgear Genie Connecting the routerUse Standard TCP/IP Properties for Dhcp Router Setup PreparationTypes of Logins and Access Wireless Devices and Security SettingsUpgrade the Firmware Use Netgear genie after InstallationBasic Home screen with dashboard, language, and online help Dashboard Basic Home ScreenManual Method Join Your Wireless NetworkWi-Fi Protected Setup WPS Method  To use WPS to join the wireless networkNetgear genie App and Mobile genie App Your Internet connection and network Netgear genie Basic Settings To view or change the basic Internet setup Internet SetupBasic Home Screen Does Your ISP Require a Login? Answer either yes or no Internet Setup Screen FieldsInternet IP Address  To go to the Attached Devices screen Attached DevicesParental Controls  To set up Live Parental ControlsN600 Wireless Dual Band Gigabit Router WNDR3700v4 Click the Take me to the status screen button ReadySHARE Storage To view or change basic wireless settings Basic Wireless SettingsWireless Network 2.4 GHz b/g/n and 5 GHz Wireless Settings Screen FieldsRegion Selection Security Options Settings Change WPA Security Option and Password To change the WPA settings Guest Networks  To set up a guest network Select Basic Guest NetworkWPA Encryption Guest Network Wireless Security OptionsNetgear genie Advanced Home Specify custom settings To use the Setup Wizard Setup WizardNetgear genie Advanced Home Screen  To use the WPS Wizard Select Advanced WPS Wizard WPS WizardSelect either Push Button or PIN Number Setup Menu WAN Setup  To set up a default DMZ server Default DMZ ServerCommon MTU sizes Change the MTU Size To change the MTU size Select Advanced Setup WAN Setup LAN Setup To change the LAN settings LAN TCP/IP Setup LAN Setup Screen SettingsUse Router as a Dhcp Server Address Reservation Use the Router as a Dhcp ServerAddress Reservation  To reserve an IP address Quality of Service QoS SetupEnable WMM QoS for Wireless Multimedia Applications  To configure QoSQoS for Applications and Online Gaming Set Up QoS for Internet Access To create a QoS policy for applications and online games QoS for a Router LAN Port Select the Turn Internet Access QoS On check boxClick the Add Priority Rule button Click Add Priority Rule  To edit or delete a QoS policy Select Advanced QoS SetupQoS for a MAC Address Edit or Delete an Existing QoS PolicyStorage Accessing and configuring a USB storageShare Photos ReadySHARE Access To access the USB device from Windows File-Sharing ScenariosShare Large Files over the Internet Store Files in a Central Location for Printing To share files with your friends and family  To go to Storage Basic Settings Select Basic ReadySHARE Storage Basic Settings To access your USB device Select Basic ReadySHARE, and click Edit Add or Edit a Network Folder To go to USB Storage Advanced Settings Storage Advanced SettingsMedia Server Safely Remove a USB DriveAvailable Network Folders Select the Allow only approved devices check box Specify Approved USB DevicesFtp//10.1.65.4 Access the Router USB Drive Remotely Using FTP To connect to the router’s USB drive using a web browser Connect to the USB Drive from a Remote ComputerSecurity Keep unwanted content out of your network To specify a trusted computer Keyword Blocking of Http TrafficSelect Advanced Security Block Sites  To delete a keyword or domain To block services Select Advanced Security Block Services Block Services Port FilteringN600 Wireless Dual Band Gigabit Router WNDR3700v4  To schedule blocking Schedule BlockingSecurity Event Email Notifications Manage your network Administration To check for new firmware and update your router LAN Port View Router StatusRouter Information Hardware Version. The router modelShow Statistics Button Internet PortView connection status information Connection Status ButtonWireless Settings 2.4 GHz and 5 GHz View Logs of Web Access or Attempted Web Access Erase Manage the Configuration FileBack Up Settings Restore Configuration SettingsPassword Recovery Set PasswordCustomize your network Advanced SettingsAdvanced Wireless Settings  To restrict access based on MAC addresses Restrict Wireless Access by MAC AddressSelect the Turn Access Control On check box Wireless APSelect the Enable Access Point Mode check box Wireless Repeating Function WDSWireless repeating scenario Following settings are available  To view or change the Wireless Repeating Function settings To set up the base station Set Up the Base Station To configure the router as a repeater unit Set Up a Repeater UnitPort Forwarding and Port Triggering Remote Computer Access BasicsDestination port number Port Triggering to Open Incoming PortsPort Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering  To set up port forwarding Set Up Port Forwarding to Local ServersEdit or Delete a Port Forwarding Entry Add a Custom Service To edit or delete a port forwarding entry  To make a local web server public Set Up Port TriggeringClick Edit Service or Delete Service Application Example Making a Local Web Server PublicN600 Wireless Dual Band Gigabit Router WNDR3700v4 Select the Use a Dynamic DNS Service check box  To set up Dynamic DNSDynamic DNS Static Routes  To set up a static route Remote Management Universal Plug and Play USB Settings To turn on Universal Plug and Play IPv6  To set up an IPv6 Internet connection typeAuto Detect Fields IPv6 LAN SetupIPv6 Filtering Auto Config Pass Through 6to4 TunnelIPb6 Fixed LAN Setup IPv6 Fixed WAN SetupFixed Dhcp PPPoE Traffic Meter Troubleshooting Quick Tips Troubleshoot with the LEDs Power LED Is Off or BlinkingLEDs Never Turn Off Cannot Log In to the Router Wireless 2.4 GHz and 5 GHz LEDs Are OffInternet LED Is Off Cannot Access the Internet Changes Not Saved Wireless ConnectivityIncorrect Date or Time Wireless Signal Strength Supplemental Information Factory default settings Factory SettingsWPA2-PSK AES Technical Specifications111 Notification of Compliance Netgear Dual Band WirelessFCC Caution Avertissement Important Note Radiation Exposure Statement

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