NETGEAR WNDR3700V4 user manual Cannot Log In to the Router, Internet LED Is Off

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N600 Wireless Dual Band Gigabit Router WNDR3700v4

Internet LED Is Off

If the Internet LED does not light, check the following:

•Make sure that the Ethernet cable connections are secure at the router and at the modem or computer.

•Make sure that power is turned on to the connected modem or computer.

•Be sure that you are using the correct cable.

When connecting the router’s Internet port to a cable or DSL modem, use the cable that was supplied with the cable or DSL modem. This cable could be a standard straight-through Ethernet cable or an Ethernet crossover cable.

Wireless 2.4 GHz and 5 GHz LEDs Are Off

If these LEDs stay off, check to see if the Wi-Fi On/Off button on the router has been pressed. This button turns the wireless radios in the router on and off. The 2.4 GHz and 5 GHz LEDs are lit when the wireless radio is turned on.

Cannot Log In to the Router

If you cannot log in to the router from a computer on your local network, check the following:

•If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and the router as described in the previous section.

•Make sure that your computer’s IP address is on the same subnet as the router. If you are using the recommended addressing scheme, your computer’s address should be in the range of 192.168.1.2 to 192.168.1.254.

•If your computer’s IP address is 169.254.x.x, recent versions of Windows and Mac OS generate and assign an IP address if the computer cannot reach a DHCP server. These autogenerated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the computer to the router, and reboot your computer.

•If your router’s IP address was changed and you do not know the current IP address, clear the router’s configuration to factory defaults. This sets the router’s IP address to 192.168.1.1. This procedure is explained in Factory Settings on page 109.

•Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure that the Java applet is loaded.

•Try quitting the browser and launching it again.

•Make sure that you are using the correct login information. The factory default login name is admin and the password is password. Make sure that Caps Lock is off when you enter this information.

•If you are attempting to set up your router as a replacement for an ADSL gateway in your network, the router cannot perform all gateway services. For example, the router cannot convert ADSL or cable data into Ethernet networking information. NETGEAR does not support such a configuration.

Troubleshooting

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Contents N600 Wireless Dual Band Gigabit Router WNDR3700v4 October 2013 East Plumeria Drive San Jose, CASupport Contents Netgear genie Advanced Home Advanced Settings Appendix a Supplemental Information Hardware Setup Getting to know your routerFront Panel Hardware FeaturesUnpack Your Router Icon Description Back Panel LabelAttach the Stand Position Your RouterCable Your Router Verify the Cabling N600 Wireless Dual Band Gigabit Router WNDR3700v4 Connecting the router Getting Started with Netgear GenieRouter Setup Preparation Types of Logins and AccessWireless Devices and Security Settings Use Standard TCP/IP Properties for DhcpUse Netgear genie after Installation Upgrade the FirmwareDashboard Basic Home Screen Basic Home screen with dashboard, language, and online helpJoin Your Wireless Network Wi-Fi Protected Setup WPS Method To use WPS to join the wireless network Manual MethodNetgear genie App and Mobile genie App Netgear genie Basic Settings Your Internet connection and networkBasic Home Screen Internet Setup To view or change the basic Internet setup Internet IP Address Internet Setup Screen FieldsDoes Your ISP Require a Login? Answer either yes or no Attached Devices  To go to the Attached Devices screen To set up Live Parental Controls Parental ControlsN600 Wireless Dual Band Gigabit Router WNDR3700v4 ReadySHARE Storage Click the Take me to the status screen buttonBasic Wireless Settings  To view or change basic wireless settingsRegion Selection Wireless Settings Screen FieldsWireless Network 2.4 GHz b/g/n and 5 GHz  To change the WPA settings Change WPA Security Option and PasswordSecurity Options Settings  To set up a guest network Select Basic Guest Network Guest NetworksGuest Network Wireless Security Options WPA EncryptionSpecify custom settings Netgear genie Advanced HomeNetgear genie Advanced Home Screen Setup Wizard To use the Setup Wizard Select either Push Button or PIN Number WPS Wizard To use the WPS Wizard Select Advanced WPS Wizard Setup Menu WAN Setup Default DMZ Server  To set up a default DMZ serverChange the MTU Size Common MTU sizes To change the LAN settings LAN Setup To change the MTU size Select Advanced Setup WAN Setup Use Router as a Dhcp Server LAN Setup Screen SettingsLAN TCP/IP Setup Address Reservation Use the Router as a Dhcp ServerAddress Reservation Quality of Service QoS Setup Enable WMM QoS for Wireless Multimedia Applications To configure QoS  To reserve an IP address To create a QoS policy for applications and online games Set Up QoS for Internet AccessQoS for Applications and Online Gaming Click the Add Priority Rule button Select the Turn Internet Access QoS On check boxQoS for a Router LAN Port  To edit or delete a QoS policy Select Advanced QoS Setup QoS for a MAC AddressEdit or Delete an Existing QoS Policy Click Add Priority RuleAccessing and configuring a USB storage StorageReadySHARE Access  To access the USB device from WindowsFile-Sharing Scenarios Share Photos To share files with your friends and family Store Files in a Central Location for PrintingShare Large Files over the Internet  To access your USB device Storage Basic Settings To go to Storage Basic Settings Select Basic ReadySHARE Add or Edit a Network Folder Select Basic ReadySHARE, and click EditStorage Advanced Settings  To go to USB Storage Advanced SettingsAvailable Network Folders Safely Remove a USB DriveMedia Server Specify Approved USB Devices Select the Allow only approved devices check boxAccess the Router USB Drive Remotely Using FTP  To connect to the router’s USB drive using a web browserConnect to the USB Drive from a Remote Computer Ftp//10.1.65.4Keep unwanted content out of your network SecurityKeyword Blocking of Http Traffic Select Advanced Security Block Sites To delete a keyword or domain  To specify a trusted computerBlock Services Port Filtering  To block services Select Advanced Security Block ServicesN600 Wireless Dual Band Gigabit Router WNDR3700v4 Schedule Blocking  To schedule blockingSecurity Event Email Notifications Administration Manage your network To check for new firmware and update your router View Router Status Router InformationHardware Version. The router model LAN PortInternet Port Show Statistics ButtonConnection Status Button View connection status informationWireless Settings 2.4 GHz and 5 GHz View Logs of Web Access or Attempted Web Access Manage the Configuration File Back Up SettingsRestore Configuration Settings EraseSet Password Password RecoveryAdvanced Settings Customize your networkAdvanced Wireless Settings Restrict Wireless Access by MAC Address  To restrict access based on MAC addressesWireless AP Select the Turn Access Control On check boxWireless Repeating Function WDS Select the Enable Access Point Mode check boxWireless repeating scenario  To view or change the Wireless Repeating Function settings Following settings are availableSet Up the Base Station  To set up the base stationSet Up a Repeater Unit  To configure the router as a repeater unitRemote Computer Access Basics Port Forwarding and Port TriggeringPort Triggering to Open Incoming Ports Destination port numberPort Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers  To set up port forwarding To edit or delete a port forwarding entry Add a Custom ServiceEdit or Delete a Port Forwarding Entry Set Up Port Triggering Click Edit Service or Delete ServiceApplication Example Making a Local Web Server Public  To make a local web server publicN600 Wireless Dual Band Gigabit Router WNDR3700v4 Dynamic DNS  To set up Dynamic DNSSelect the Use a Dynamic DNS Service check box Static Routes  To set up a static route Remote Management  To turn on Universal Plug and Play USB SettingsUniversal Plug and Play  To set up an IPv6 Internet connection type IPv6IPv6 Filtering IPv6 LAN SetupAuto Detect Fields Auto Config 6to4 Tunnel Pass ThroughFixed IPv6 Fixed WAN SetupIPb6 Fixed LAN Setup Dhcp PPPoE Traffic Meter Troubleshooting Quick Tips LEDs Never Turn Off Power LED Is Off or BlinkingTroubleshoot with the LEDs Internet LED Is Off Wireless 2.4 GHz and 5 GHz LEDs Are OffCannot Log In to the Router Cannot Access the Internet Incorrect Date or Time Wireless ConnectivityChanges Not Saved Wireless Signal Strength Supplemental Information Factory Settings Factory default settingsTechnical Specifications WPA2-PSK AES111 Netgear Dual Band Wireless Notification of ComplianceFCC Caution Avertissement Important Note Radiation Exposure Statement
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