NETGEAR WG302 manual Chapter Troubleshooting, No lights are lit on the access point

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Chapter 6

Troubleshooting

This chapter provides information about troubleshooting your NETGEAR ProSafe Wireless Access Point 802.11g WG302 . After each problem description, instructions are given to help you diagnose and solve the problem. For the common problems listed, go to the section indicated.

•Is the WG302 on?

•Have I connected the wireless access point correctly?

Go to “Use AutoCell Enhanced RF Security. In addition to standard encryption and security mechanisms such as WEP and WPA, the WG302 AutoCell feature provides self-organizing micro cells for an additional level of privacy for enterprises. In this mode, AutoCell shrinks the size of coverage to the minimum to reach clients but also shrinks the size of the beacons that access points use to announce their presence. This mode makes an enterprise wireless LAN nearly invisible to users outside an office building. AutoCell clients such as the NETGEAR WAG511 are highly-recommended for Enhanced RF Security.” on page 3-5.

•I cannot remember the wireless access point’s configuration password. Go to “Changing the Administrator Password” on page 4-10.

Note: For up-to-date WG302 installation details and troubleshooting guidance visit www.NETGEAR.com.

If you have trouble setting up your WG302, check the tips below.

No lights are lit on the access point.

It takes a few seconds for the power indicator to light up. Wait a minute and check the power light status on the access point.

If the access point has no power.

•Make sure the power cord is connected to the access point.

Troubleshooting

6-1

September 2004

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Contents September Technical Support Placement and Range Guidelines Declaration of Conformity Industry Canada Compliance Statement September Contents Chapter Management Appendix a Specifications Contents Audience, Versions, Conventions Chapter About This ManualHtml version of this manual How to Use this ManualHow to Print this Manual About This Manual Chapter Introduction Supported Standards and Conventions Key FeaturesAutoCell-The Self-Organizing Wireless Network Compatible and Related Netgear Products 802.11g Standards-based Wireless NetworkingAutosensing Ethernet Connections with Auto Uplink What’s In the Box? System RequirementsHardware Description Following table explains the LED indicatorsLED Description Male DB-9 serial port for serial DTE connections This socket connects to the WG302 12V 1.2A power adapterWG302 provides two detachable antenna Introduction Observing Placement and Range Guidelines Chapter Basic Installation and ConfigurationCabling Requirements Feature Factory Default Settings Default Factory SettingsLUHOHVVDWD 6HFXULW\2SWLRQV Understanding WG302 Wireless Security OptionsSET UP the WG302 Access Point Installing the WG302 Access PointLogin window Login result WG302 home Web browser will then display the WG302 settingsBasic Settings menu Configure the settings appropriate for your networkDeploy the WG302 Access Point Verify Wireless Connectivity How to Log In to the WG302 Using Its Default IP Address Understanding Basic Wireless Settings Basic Installation and Configuration Understanding WEP/WPA Security Options Wireless Security Settings Field Description Security Encryption Field Description WPA-PSK Wi-Fi Key Before You Change the Ssid and WEP SettingsHow to Set Up and Test Basic Wireless Connectivity Select the Turn Access Control On check box How to Restrict Wireless Access by MAC AddressClick Apply to save your settings How to Configure WEPTo configure WEP data encryption, follow these steps How to Configure WPA-PSK How to Configure WPA10 Wireless Settings menu Using the Basic IP Settings OptionsAccess Point Name NetBIOS Time Zone Select the time zone location for your settingChapter Management Using the Secure Telnet InterfaceHow to Use the CLI via the Console Port These settings appear below the connector on the back panelPress the return key, and the screen below should appear CLI CommandsSyslog and Activity Log information Using Syslog and Activity Log InformationThis screen shows the following parameters Viewing General, Log, Station, and Statistical InformationField Description StatisticsWireless Access Point Status screen Statistics Fields Viewing a List of Attached Devices Upgrading the Wireless Access Point SoftwareConfiguration File Management Settings Backup menu Saving and Retrieving the ConfigurationChanging the Administrator Password Restoring the WG302 to the Factory Default SettingsUsing the Reset Button to Restore Factory Default Settings Set Password menu Management Understanding Advanced IP Settings for Wireless Clients Chapter Advanced ConfigurationAutoCell RF Management Understanding Advanced Wireless SettingsAutoCell RF management is enabled by default ConfigurationAdditional AutoCell View Management Options Table below describes the advanced wireless parameters Configuring Wireless LAN ParametersAdvanced Wireless Settings Access Point Mode settings Enabling Wireless Bridging and RepeatingPoint-to-Point Bridge How to Configure a WG302 as a Point-to-Point BridgeConfigure the Operating Mode WG302 AP1 on LAN How to Configure MultiHow to Configure Wireless Repeating Advanced Configuration No lights are lit on the access point Chapter TroubleshootingLAN light is not lit Wireless LAN activity light does not light upWhen I enter a URL or IP address I get a timeout error Cannot connect to the WG302 to configure itUsing the Reset Button to Restore Factory Default Settings Specifications for the WG302 Appendix a SpecificationsSpecifications This chapter provides an overview of Wireless networking Appendix B Wireless Networking BasicsWireless Networking Overview Infrastructure ModeNetwork Name Extended Service Set Identification Essid Authentication and WEP Data EncryptionAd Hoc Mode Peer-to-Peer Workgroup Open System Authentication Authentication$XWKHQWLFDWLRQ6WHSV Shared Key AuthenticationSends Iteback TOO!0 Overview of WEP ParametersKey Size WEP Configuration Options Wireless ChannelsWPA Wireless Security How Does WPA Compare to WEP? How Does WPA Compare to Ieee 802.11i? What are the Key Features of WPA Security?Wireless Networking Basics Figure B-3 WPA Overview Figure B-4 802.1x Authentication Sequence Access point replies with an EAP-request identity messageWPA Data Encryption Key Management Temporal Key Integrity Protocol Tkip Product Support for WPA Is WPA Perfect?Open system, then 802.1x supplicant EAP or preshared key Open system, then 802.1x EAP with Radius or preshared keyChanges to Wireless Client Programs Command Sets Appendix C Command Line ReferenceCommand Line Reference Command Line Reference Command Line Reference Glossary Dhcp DSL Internet service provider Radius TLS Wins Glossary Numerics IndexWEP B-3
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