NETGEAR WAG302 manual Chapter Troubleshooting, No lights are lit on the access point

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Chapter 6

Troubleshooting

This chapter provides information about troubleshooting your WAG302 ProSafe Dual Band Wireless Access Point. After each problem description, instructions are given to help you diagnose and solve the problem. For the common problems listed, go to the section indicated.

•Is the WAG302 on?

•Have I connected the wireless access point correctly?

Go to “Installing the WAG302 Access Point” on page 3-5.

•I cannot remember the wireless access point’s configuration password. Go to “Changing the Administrator Password” on page 4-13.

Note: For up-to-date WAG302 installation details and troubleshooting guidance visit http://kbserver.netgear.com/products/WG302.asp.

If you have trouble setting up your WAG302, check the tips below.

No lights are lit on the access point.

It takes a few seconds for the power indicator to light up. Wait a minute and check the power light status on the access point.

If the access point has no power.

•Make sure the power cord is connected to the access point.

•Make sure the power adapter is connected to a functioning power outlet. If it is in a power strip, make sure the power strip is turned on. If it is plugged directly into the wall, verify that it is not a switched outlet.

•Make sure you are using the correct NETGEAR power adapter supplied with your access point.

Troubleshooting

6-1

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Contents NETGEAR, Inc Technical Support Tested to Comply with FCC Standards WAG302 ProSafe Dual Band Wireless Access PointDeclaration of Conformity Industry Canada Compliance Statement Product and Publication Details Contents Chapter Management Appendix a Specifications Appendix C Command Line Reference Bold Chapter About This ManualAudience, Scope, Conventions, and Formats How to Use This Manual Printing a Page in the Html View How to Print this ManualAbout This Manual Chapter Introduction About the WAG302 ProSafe Dual Band Wireless Access PointSupported Standards and Conventions Key FeaturesAutoCell-The Self-Organizing Wireless Network Autosensing Ethernet Connections with Auto Uplink 802.11a/g Standards-based Wireless NetworkingCompatible and Related Netgear Products What’s In the Box? System Requirements100 Hardware DescriptionFront Panel 802.11g Wlan Rear Panel802.11a Wlan Serial Console Port Observing Placement and Range Guidelines Chapter Basic Installation and ConfigurationCabling Requirements Secure Telnet Enabled Default Factory SettingsTime Zone Adjust for Daylight Saving TIme Disabled Enabled but Trap forwarding is disabledLUHOHVVDWD 6HFXULW\2SWLRQV Understanding WAG302 Wireless Security OptionsSET UP the WAG302 Access Point Installing the WAG302 Access PointLogin window Web browser will then display the WAG302 General information Basic Settings menu Basic Installation and Configuration Wireless Settings 11a menu Deploy the WAG302 Access Point How to Log In to the WAG302 Using Its Default IP Address Wireless Settings 11a Understanding Basic Wireless SettingsBasic Installation and Configuration Wireless Settings 11b/g Basic Installation and Configuration Basic Installation and Configuration Understanding WEP/WPA Security Options 10 WEP/WPA Settings menus for 11a and 11b/gBasic Installation and Configuration 802.11a Configuration Before You Change the Ssid and WEP Settings802.11b/g Configuration How to Set Up and Test Basic Wireless Connectivity Access Control 11a menu Access Control 11b/g menu How to Restrict Wireless Access by MAC AddressHow to Configure WEP Click Apply to save your settings How to Configure WPA with Radius 13 Radius Server Settings menu 14 WEP/WPA Settings menus for 11a and 11bg 15 WEP/WPA Settings menus for 11a and 11bg How to Configure WPA-PSKIP Address Using the Basic IP Settings OptionsSpanning Tree Protocol Basic Installation and Configuration Remote Management Chapter ManagementHow to Use the CLI via the Console Port Using the Secure Telnet InterfaceSecure Telnet Client CLI CommandsSyslog and Activity Log information Using Syslog and Activity Log InformationGeneral Information Viewing General and Statistical InformationCurrent Wireless Settings 11a Field Description Access Point InformationCurrent IP Settings Field Description Current Wireless Settings 11b/g Statistics Field Description Wired Ethernet Received/TransmittedWireless 11a Received/Transmitted Refresh button Field Description Wireless 11b/g Received/TransmittedViewing a List of Attached Devices Configuration File Management Upgrading the Wireless Access Point SoftwareRestoring the WAG302 to the Factory Default Settings Saving and Retrieving the ConfigurationRebooting the Access Point Using the Reset Button to Restore Factory Default SettingsSet Password menu Changing the Administrator PasswordManagement Understanding Advanced IP Settings for Wireless Clients Chapter Advanced ConfigurationAdvanced IP Settings for Wireless Clients screen Understanding Advanced Wireless Settings AutoCell RF Management Problem AutoCell SettingsEnhance RF Privacy -- Default Disable Auto RF Management -- Default EnableAuto RF Management Enhanced RF Security ‘Stealth Mode’ Additional AutoCell View Management Options Advanced Wireless Settings screen Configuring Wireless LAN ParametersEnabling Wireless Bridging and Repeating Point-to-Point Bridge How to Configure a WAG302 as a Point-to-Point BridgeManual Advanced Configuration Multi-Point bridging How to Configure Wireless RepeatingAdvanced Configuration No lights are lit on the access point Chapter TroubleshootingLAN light is not lit Wireless LAN activity light does not light upWhen I enter a URL or IP address I get a timeout error Cannot connect to the WAG302 to configure itUsing the Reset Button to Restore Factory Default Settings Parameter WAG302 ProSafe Dual Band Wireless Access Point Appendix a SpecificationsSpecifications for the WAG302 Specifications Infrastructure Mode Appendix B Wireless Networking BasicsWireless Networking Overview Network Name Extended Service Set Identification Essid Ad Hoc Mode Peer-to-Peer WorkgroupAuthentication Authentication and WEP Data Encryption802.11b Authentication Open System Steps 802.11b Authentication Shared Key Steps Key Size 802.11b/g Wireless Channels Wireless ChannelsWEP Configuration Options Channel Center Frequency Frequency Spread Table B-2 802.11b/g Radio Frequency ChannelsChannel Frequency 802.11a Wireless ChannelsWAG302 user can use five channels in turbo mode WPA Wireless SecurityHow Does WPA Compare to WEP? How Does WPA Compare to Ieee 802.11i? What are the Key Features of WPA Security?Wireless Networking Basics Radius Server Figure B-3 WPA OverviewAccess point replies with an EAP-request identity message WPA Data Encryption Key Management Temporal Key Integrity Protocol Tkip Product Support for WPA Is WPA Perfect?Changes to Wireless Access Points Changes to Wireless Client Programs Command Sets Appendix C Command Line ReferenceCommand Line Reference Command Line Reference Command Line Reference 802.11b 100BASE-Tx802.1x 802.11aCertificate Authority Auto UplinkCat Domain Name Dynamic Host Configuration ProtocolMbps Internet ProtocolLocal area network MAC addressPacket NetBIOSNetmask Network Address TranslationWide area network Wi-Fi Windows Internet Naming ServiceWireless Network Name Ssid Glossary

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