NETGEAR DGND3300 user manual Troubleshooting with the LEDs

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RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual

Table 7-1. Quick Tips (continued)

Recommendation

Instructions

 

 

Make sure that the Ethernet cables are

For each powered-on computer connected to the modem

securely plugged in.

router by an Ethernet cable, the corresponding numbered

 

router LAN port LED is on.

 

 

Make sure that the wireless settings in the

• For a wirelessly connected computer, the wireless network

computer and router match exactly.

name (SSID) and wireless security settings of the modem

 

routerand wireless computer must match exactly.

 

• If you set up an Access List in the Advanced Wireless

 

Settings screen, you must add each wireless computer’s

 

MAC address to the modem router’s access list.

 

 

Make sure that the network settings of the

• Wired and wirelessly connected computers must have

computer are correct.

network (IP) addresses on the same network as the router.

 

The simplest way to do this is to configure each computer to

 

obtain an IP address automatically using DHCP. Click the

 

link to the online document “Preparing Your Network” in

 

Appendix B, or see the documentation that came with your

 

computer.

 

• Some cable modem service providers require you to use the

 

MAC address of the computer initially registered on the

 

account. You can view the MAC address in the Attached

 

Devices screen.

 

 

Check the Test LED to verify correct

If the Test LED does not turn off within 2 minutes after you turn

modem router operation.

the modem router on, reset the router according to the

 

instructions in “Using the Restore Factory Settings Button” on

 

page A-1.

 

 

Troubleshooting with the LEDs

After you turn on power to the modem router, the following sequence of events should occur:

1.When power is first applied, verify that the Power LED is on.

2.After approximately 10 seconds, verify that:

The Power LED is green.

The LAN port LEDs are lit for any local ports that are connected. If a LAN port is connected to a 100 Mbps device, verify that the port’s LED is green. If the port is 10 Mbps, the LED will be amber.

The ADSL link LED is lit, indicating that a link has been established to the connected device.

7-2

Troubleshooting

v1.0, March 2009

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Contents NETGEAR, Inc Product Registration, Support, and Documentation TrademarksStatement of Conditions Certificate of the Manufacturer/ImporterEurope EU Declaration of Conformity FCC Information to User FCC Guidelines for Human ExposureFCC Declaration Of Conformity FCC Radio Frequency Interference Warnings & InstructionsProduct and Publication Details Contents Chapter Protecting Your Network Appendix B Related Documents Index V1.0, March About This Manual Conventions, Formats, and ScopeHow to Use This Manual How to Print This ManualPublication Revision History Revision HistoryVersion Date Description V1.0 March Original publication Xiv Chapter Configuring Your Internet Connection Using the Setup ManualLogging In to Your Modem Router Document in Preparing Your Network in Appendix BV1.0, March Using the Setup Wizard Viewing or Manually Configuring Your ISP Settings ISP does not require login Settings Description Basic Settings screen fieldsGet Automatically from ISP. Your ISP uses Dhcp to Configuring Adsl Settings XxxxxxxxxxxxV1.0, March V1.0, March Chapter Safeguarding Your Network Planning Your Wireless NetworkWireless Placement and Range Guidelines See Manually Configuring Your Wireless Settings onWireless Security Options Wireless data Security options Range up to 300 foot radiusManually Configuring Your Wireless Settings Wireless Settings WPA-802.1x Configuring WEP Wireless SecurityNetwork Key 8-63 characters Security Options section, select the WEP radio button Configuring WPA, WPA2, or Mixed WPA2 + WPA Wireless Security V1.0, March Using Push N Connect WPS to Configure Your Wireless Network Using a WPS Button to Add a WPS Client Using PIN Entry to Add a WPS Client Configuring Advanced WPS Settings Adding More WPS Clients Adding Both WPS and Non-WPS Clients Restricting Access to Your Modem Router Enable Wireless Router RadioV1.0, March V1.0, March Protecting Access to Your Modem Router Chapter Protecting Your NetworkRestricting Access by MAC Address Changing the Built-In PasswordSelect the Turn Access Control On checkbox Blocking Access to Internet Sites V1.0, March Firewall Rules Adding or Editing Firewall Service Rules Field Outbound Rules Inbound RulesBlocking Access to Internet Services V1.0, March Scheduling Blocking Log Entry Descriptions Viewing Logs of Web Access or Attempted Web AccessField Description Configuring E-mail Alert and Web Access Log Notifications Setting the Time V1.0, March Chapter Using Network Monitoring Tools Upgrading the FirmwareManually Checking for Firmware Upgrades V1.0, March Viewing Modem Router Status Information Modem Router Status Fields DhcpConnection Status Statistics Connection Status SettingsModem Router Statistics Viewing a List of Attached Devices Managing the Configuration File Backing Up and Restoring the ConfigurationErasing the Configuration Running Diagnostic Utilities and Rebooting the Modem Router Enabling Remote Management Access Select the Turn Remote Management On check boxV1.0, March V1.0, March Chapter Customizing Your Network Settings Using the LAN Setup OptionsLAN Setup SettingsLAN TCP/IP Using the Modem Router as a Dhcp Server Address ReservationUsing a Dynamic DNS Service Select the Use a Dynamic DNS Service check box WAN Setup Settings Configuring the WAN Setup OptionsSetting Description Setting Up a Default DMZ Server WAN PortSetting up Quality of Service QoS Configuring QoS for Internet AccessQoS for Applications and Online Gaming QoS for a Router LAN Port QoS for a MAC Address Editing or Deleting an Existing QoS Policy Configuring Static Routes V1.0, March Wireless Repeating Also Called WDS Wireless Repeating Function Setting Up the Base Station Setting Up a Repeater Unit Fill in the Base Station MAC Address fieldV1.0, March Chapter Fine-Tuning Your Network Assessing Your Speed Requirements Theoretical Transfer Time for 1 Gigabyte Optimizing Your Network BandwidthNetwork Connection Theoretical Raw Transfer Time RangeMax Dual Band Wireless-N Modem Router Optimizing Wireless Performance Identify critical wireless linksChoose your settings Changing the MTU SizeCommon MTU Sizes Universal Plug and PlayApplication V1.0, March Chapter Troubleshooting Quick TipsQuick Tips Recommendation InstructionsTroubleshooting with the LEDs Troubleshooting with the LEDs Situation Recommended ActionCannot Access the Router Menu Checking the Configuration Cannot Access the InternetChecking the WAN IP Address V1.0, March Troubleshooting a Network Using the Ping Utility Testing the LAN Path to Your RouterTesting the Path from Your Computer to a Remote Device Ping -n 10 IP addressProblems with Date and Time Wireless ConnectivityViewing Available Networks Restoring the Factory Configuration Settings Using the Restore Factory Settings ButtonTable A-1. Default Configuration Settings Feature Default Setting Router loginInternet connection Local network LANTechnical Specifications Table A-1. SpecificationsFeature Default Setting Wireless Power AdapterEnvironmental Interface SpecificationsRegulatory Compliance Appendix B Related Documents Document LinkV1.0, March Index Index-2 Index-3 Index-4