NETGEAR DGND3300 user manual Cannot Access the Router Menu

Page 102

RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual

Table 7-2. Troubleshooting with the LEDs

Situation

Recommended Action

 

 

The Ethernet port LEDs are off.

If the Ethernet port LEDs do not light when the Ethernet connection is

 

made, check the following:

 

• Make sure that the Ethernet cable connections are secure at the

 

modem router and computer.

 

• Make sure that power is turned on to the connected modem or

 

computer.

 

 

Wireless LEDs are off.

If the Wireless LEDs do not come on, verify that the Enable Wireless

 

Router Radio check box is selected in the Advanced Wireless Settings

 

screen. See “Advanced Wireless Settings” on page 2-15.

 

 

Cannot Access the Router Menu

If you are unable to access the router’s menu from a computer on your local network, check the following:

•If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and the modem router.

•Make sure your computer’s IP address is on the same subnet as the router. If you are using the recommended addressing scheme, your computer’s address should be in the range of 192.168.0.2 to 192.168.0.254. Refer to “Preparing Your Network” in Appendix B to find your computer’s IP address.

•If your computer’s IP address is shown as 169.254.x.x:, it might because recent versions of Windows and MacOS generate and assign an IP address if the computer cannot reach a DHCP server. These auto-generated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the computer to the router and reboot your computer.

•If your router’s IP address was changed and you do not know the current IP address, clear the router’s configuration to factory defaults. This will set the router’s IP address to 192.168.0.1. This procedure is explained in “Restoring the Factory Configuration Settings” in Appendix A.

•Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure the Java applet is loaded.

•Try quitting the browser and launching it again.

•Make sure you are using the correct login information. The login name is admin and the default password is password. Make sure that Caps Lock is off when entering this information.

7-4

Troubleshooting

v1.0, March 2009

Page 101 Page 103
Image 102
Page 101 Page 103
Contents NETGEAR, Inc Statement of Conditions Product Registration, Support, and DocumentationTrademarks Certificate of the Manufacturer/ImporterEurope EU Declaration of Conformity FCC Information to User FCC Guidelines for Human ExposureFCC Declaration Of Conformity FCC Radio Frequency Interference Warnings & InstructionsProduct and Publication Details Contents Chapter Protecting Your Network Appendix B Related Documents Index V1.0, March About This Manual Conventions, Formats, and ScopeHow to Use This Manual How to Print This ManualRevision History Publication Revision HistoryVersion Date Description V1.0 March Original publication Xiv Chapter Configuring Your Internet Connection Using the Setup ManualLogging In to Your Modem Router Document in Preparing Your Network in Appendix BV1.0, March Using the Setup Wizard Viewing or Manually Configuring Your ISP Settings ISP does not require login Basic Settings screen fields Settings DescriptionGet Automatically from ISP. Your ISP uses Dhcp to Configuring Adsl Settings XxxxxxxxxxxxV1.0, March V1.0, March Chapter Safeguarding Your Network Planning Your Wireless NetworkWireless Placement and Range Guidelines See Manually Configuring Your Wireless Settings onWireless Security Options Wireless data Security options Range up to 300 foot radiusManually Configuring Your Wireless Settings Wireless Settings Configuring WEP Wireless Security WPA-802.1xNetwork Key 8-63 characters Security Options section, select the WEP radio button Configuring WPA, WPA2, or Mixed WPA2 + WPA Wireless Security V1.0, March Using Push N Connect WPS to Configure Your Wireless Network Using a WPS Button to Add a WPS Client Using PIN Entry to Add a WPS Client Configuring Advanced WPS Settings Adding More WPS Clients Adding Both WPS and Non-WPS Clients Restricting Access to Your Modem Router Enable Wireless Router RadioV1.0, March V1.0, March Protecting Access to Your Modem Router Chapter Protecting Your NetworkRestricting Access by MAC Address Changing the Built-In PasswordSelect the Turn Access Control On checkbox Blocking Access to Internet Sites V1.0, March Firewall Rules Adding or Editing Firewall Service Rules Field Outbound Rules Inbound RulesBlocking Access to Internet Services V1.0, March Scheduling Blocking Viewing Logs of Web Access or Attempted Web Access Log Entry DescriptionsField Description Configuring E-mail Alert and Web Access Log Notifications Setting the Time V1.0, March Chapter Using Network Monitoring Tools Upgrading the FirmwareManually Checking for Firmware Upgrades V1.0, March Viewing Modem Router Status Information Modem Router Status Fields DhcpConnection Status Connection Status Settings StatisticsModem Router Statistics Viewing a List of Attached Devices Managing the Configuration File Backing Up and Restoring the ConfigurationErasing the Configuration Running Diagnostic Utilities and Rebooting the Modem Router Enabling Remote Management Access Select the Turn Remote Management On check boxV1.0, March V1.0, March Chapter Customizing Your Network Settings Using the LAN Setup OptionsLAN Setup SettingsLAN TCP/IP Using the Modem Router as a Dhcp Server Address ReservationUsing a Dynamic DNS Service Select the Use a Dynamic DNS Service check box Configuring the WAN Setup Options WAN Setup SettingsSetting Description Setting Up a Default DMZ Server WAN PortSetting up Quality of Service QoS Configuring QoS for Internet AccessQoS for Applications and Online Gaming QoS for a Router LAN Port QoS for a MAC Address Editing or Deleting an Existing QoS Policy Configuring Static Routes V1.0, March Wireless Repeating Also Called WDS Wireless Repeating Function Setting Up the Base Station Setting Up a Repeater Unit Fill in the Base Station MAC Address fieldV1.0, March Chapter Fine-Tuning Your Network Assessing Your Speed Requirements Optimizing Your Network Bandwidth Theoretical Transfer Time for 1 GigabyteNetwork Connection Theoretical Raw Transfer Time RangeMax Dual Band Wireless-N Modem Router Optimizing Wireless Performance Identify critical wireless linksChoose your settings Changing the MTU SizeUniversal Plug and Play Common MTU SizesApplication V1.0, March Quick Tips Chapter TroubleshootingQuick Tips Recommendation InstructionsTroubleshooting with the LEDs Troubleshooting with the LEDs Situation Recommended ActionCannot Access the Router Menu Cannot Access the Internet Checking the ConfigurationChecking the WAN IP Address V1.0, March Troubleshooting a Network Using the Ping Utility Testing the LAN Path to Your RouterTesting the Path from Your Computer to a Remote Device Ping -n 10 IP addressProblems with Date and Time Wireless ConnectivityViewing Available Networks Restoring the Factory Configuration Settings Using the Restore Factory Settings ButtonInternet connection Table A-1. Default Configuration SettingsFeature Default Setting Router login Local network LANFeature Default Setting Wireless Technical SpecificationsTable A-1. Specifications Power AdapterInterface Specifications EnvironmentalRegulatory Compliance Appendix B Related Documents Document LinkV1.0, March Index Index-2 Index-3 Index-4
Top Page Image Contents