NETGEAR DGND3300 user manual Troubleshooting with the LEDs, Situation Recommended Action

RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual

•The Wireless LEDs are lit.

If any of the above conditions does not occur, see the following table.

Table 7-2. Troubleshooting with the LEDs

Situation	Recommended Action
Power LED is off.	If the Power and other LEDs are off when your router is turned on:
	• Make sure that the power cord is properly connected to your router
	and that the power supply adapter is properly connected to a
	functioning power outlet.
	• Check that you are using the power adapter supplied by NETGEAR
	for this product.
	If the error persists, you have a hardware problem and should contact
	technical support.
Power LED is red.	If the Power LED remains red, there is a fault within the router.
The power LED turns red when	• Cycle the power to see if the router recovers.
you depress the Restore Factory	• Clear the router’s configuration to factory defaults. This will set the
Settings button, and blinks red 3	router’s IP address to 192.168.0.1. This procedure is explained in
times when that button is released.	“Restoring the Factory Configuration Settings” in Appendix A.
This is normal and does not	If the error persists, you might have a hardware problem and should
indicate a problem.	contact technical support.
LEDs never turn off.	When the router is turned on, the LEDs turn on for about 10 seconds
	and then turn off. If all the LEDs stay on, there is a fault within the
	router.
	If all LEDs are still on 1 minute after power up:
	• Cycle the power to see if the router recovers.
	• Clear the router’s configuration to factory defaults as explained in
	“Restoring the Factory Configuration Settings” in Appendix A.
	If the error persists, you might have a hardware problem and should
	contact Technical Support at www.netgear.com/support.
ADSL Link LED is off.	• Disconnect all telephones on the line. If this solves the problem,
	reconnect the telephones one at a time, being careful to use a
	microfilter on each telephone. If the microfilters are connected
	correctly, you should be able to connect all your telephones.
	• Check that the telephone company has made the connection to your
	line and tested it.
	• Verify that you are connected to the correct telephone line. If you
	have more than one phone line, be sure that you are connected to the
	line with the ADSL service. It may be necessary to use a swapper if
	your ADSL signal is on pins 1 and 4 of the RJ-11 jack. The Dual Band
	Wireless-N Modem Router uses pins 2 and 3.
Internet LED is red.	The modem router cannot access the Internet. See “Cannot Access the
	Internet” on page 7-5.
Troubleshooting	7-3

v1.0, March 2009