3Com 9550, 9150 manual 3COM Product, Telephone Technical Support and Repair

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68Telephone Technical Support and Repair

B	OBTAINING SUPPORT FOR YOUR
	3COM PRODUCT

Telephone Technical Support and Repair

To obtain telephone support as part of your warranty and other service benefits, you must first register your product at:

http://eSupport.3Com.com/

When you contact 3Com for assistance, have the following information ready:

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Product model name, part number, and serial number

A list of system hardware and software, including revision level

Diagnostic error messages

Details about recent configuration changes, if applicable

To send a product directly to 3Com for repair, you must first obtain a return materials authorization number (RMA). Products sent to 3Com without authorization numbers clearly marked on the outside of the package will be returned to the sender unopened, at the sender’s expense. If your product is registered

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Contents 3Com AirConnect 9550 11n 2.4+5GHz PoE Access Point Page 3Com Corporation 350 Campus Drive Marlborough, MA Environmental Statement Introduction Ssid Bssid Iapp Troubleshooting Antennas Used per Mode Console Cable Pin-out Page Key Product Features SecurityPerformance and Reliability ManageabilityWireless Network Standards 802.11a802.11b/g Ieee 802.3af Installing Your 3com Wireless Access Point Access Point Networks with a Dhcp ServerNetworks without a Dhcp Server Launching the 3Com Wireless Infrastructure Device Manager 3Com Wireless Wireless Infrastructure Device Manager3Com Wireless Infrastructure Device Manager Click on the Properties button to see the following screen Logon Screen System Status First Time OnlySystem Summary System Summary Wireless Station List Wireless Station ListEvent Log List Event Log ListSystem Configuration Setup Wizard4G Radio Wireless Network WEP 4G Wireless Security Settings System PropertiesAccess Point mode Wireless Bridge ModeIP Settings Wireless Network Wireless NetworkWireless Mode Standard ChannelCurrent Profiles Ssid Profile Settings Suppressed Ssid Station SeparationSecurity WEPWPA Only WPA2-Only WDS Link Settings WPA2-MixedProfile Ssid Isolation System Configuration WDS Security Settings WEP WPA-PSK Tkip WPA-PSK AESTransmit Power Wireless Advanced SettingsAssociation Timeout Beacon IntervalData Beacon Rate Fragment Length802.11d support DistanceAntenna Type Aggregation SupportQoS Service Management VlanChoose either Enable or Disable 802.11F Iapp SupportClick Add Setting Description Ack-PolicyDefault value table Sntp Following settings can be configured Syslog Function System LogSyslog Server Syslog PortSyslog Level Administration ManagementSnmp Access Control List MAC FilteringRogue AP Detection Rogue AP DetectionBackup/ Restore Settings Backup/Restore SettingsFirmware Auto Upgrade Firmware Auto UpgradeFirmware Manual Upgrade Firmware UpgradeResult Rebooting RebootConnecting Through the Com Port Restoring Factory Settings Reset Hole LocationTroubleshooting Diagnosing ProblemsSymptom Solution s Disconnecting the Access Point Upgrading Access Point Firmware 3COM Product Telephone Technical Support and RepairTelephone Technical Support and Repair END-USER License Agreement Telephone Technical Support and Repair Antennas Used per Mode AppendixMode Antennas Used Console Cable Pin-out RJ45 to D-SUB 9 pin cable Console Cable Pin-out Index NumericsSsid WPA