Compaq 6500 Family manual Troubleshooting, Compaq Web Site

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Troubleshooting

This chapter provides troubleshooting tables listing specific problems, probable causes, and recommended actions to take if you are experiencing difficulty with your notebook computer’s hardware or software. If your notebook fails after trying the techniques described in this chapter, run the AMI Diagnostics utility as described in Chapter 2 and contact your Compaq service center representative.

This chapter has been divided into the following sections:

·Notebook Computer Troubleshooting

·PC Card Troubleshooting

·LCD Troubleshooting

·Audio and IR Troubleshooting

Compaq Web Site

Please visit the Compaq Web Site to download the latest Compaq Armada 6500 Family operating system drivers and on-line User information. A comprehensive list of country specific Compaq Web Sites has been added to your Favorites folder. To access the Compaq Web Site for your country:

1.Click the Start button located on the Windows Taskbar, then click Favorites.

2.Select the general area that applies to you:

·Compaq Americas

·Compaq Asia Pacific

·Compaq Europe

3.Select the Compaq Web Site for your country.

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Contents Compaq Armada 6500 Family Reference Guide June Table of Contents System Software & Restoration Configuring Your NotebookTroubleshooting Memory UpgradesAcronyms Meaning AcronymsVii Special NoticesViii Documentation Kit Quick Setup GuideReference Guide Documentation Kit Html On-line HelpRelated Documentation Compaq Web Sites Getting to Know Your Computer FeaturesFront and Right Side Components Components, Controls, and IndicatorsComponent Description Front and Right Side View Front and Left Side Components Front and Left Side View Back View Back ComponentsBottom View Bottom ComponentsGoalAction Controlling PowerTouch pad Using the Touch padTouch Pad On-line Help Plugging In and Turning OnConnecting the Universal AC Adapter Turning on the Notebook Computer Preparing the Battery for Use Using the BatteryReplacing the Battery Battery Removal and Installation8a Removing Battery 8b Removing Battery 9a Installing the Battery Installing the Battery9b Installing the Battery Country Select Utility Using Your ModemUser Responsibility More Information How to Use Country SelectSystem Software & Restoration Installing Optional SoftwareApplication Description Installing Documentation and ApplicationsSoftware Title Software Description Utilities Make Boot DiskettesUtilities Utility Description Using AMI Diagnostics on CD AMI DiagnosticsSystem Software & Restoration Using AMI Diagnostics on Diskette QuickRestore Preparation Using the Compaq QuickRestore CDQuickRestore Procedures System Software & Restoration System Software & Restoration Running System Setup Configuring Your NotebookSystem Setup Utility Menu Configurable Features Updating Your Notebook Computers ConfigurationLaunching Submenus Helpful HintsAlternate Key Function Main Menu Feature Settings CommentsField Settings Comments \O Device Configuration SubmenuAdvanced Menu EPP Enhanced Security Menu Setting/Changing a Supervisor Password Setting/Changing a User Password Deleting a Supervisor or User Password Password on Undock Power MenuFeatureSettingsComments Boot Menu Exit Menu Feature Action CommentsMemory Upgrades Removing Memory Compartment Cover Installing Additional MemoryInstalling Memory Removing Memory Removing MemoryCompaq Web Site TroubleshootingProblem Possible Cause Action TroubleshootingRequested partition does Troubleshooting Software or hardware LCD Troubleshooting PC Card Troubleshooting Troubleshooting Audio and IR Troubleshooting GTX6300MD System Specifications Technical SpecificationsFeature Specification Environment Technical SpecificationsPreparing for a Technical Support Call Compaq Customer SupportWorldwide Telephone Numbers Worldwide Telephone NumbersLocation Country Code Telephone Number Worldwide Telephone Numbers Country Location Code Worldwide Telephone Numbers Location Country Code Israel IndiaItaly JapanNew Zealand NetherlandsNorway PolandSwitzerland SwedenTaiwan ThailandVenezuela Worldwide Telephone NumbersRegulatory Agency Series Numbers Regulatory NoticesModifications Federal Communications Commission NoticeCables Avis Canadien Canadian NoticeEuropean Notice Airline Travel Notice Japanese Notice German Ergonomics NoticeEnergy Star Compliance Power Cords Battery NoticeBattery Recycling and Disposal Cdrh Regulations Laser SafetyLaser Information FCC Regulations Part Modem NoticesFCC Rules and Regulations Part Industry Canada IC Notice Canadian Department Of CommunicationsSafety Notices Power Requirements Package ContentsBritish Approvals Board for Telecommunications Babt Statutory NoticesSuitability for Use Hook Flash Ringer Equivalence Number RENGuard Tone Speaker ControlTiming Pulse DialingRepeat Attempts Bell Noise Use as an Extension on an Approved PabxIdentification of Ports Additional FeaturesDialing Modes Available FacilitiesTo the customer International NoticeTo Telephone Sales Telecom Network Approvals Modem ApprovalsArea Country Approval Number Europe Pacific AsiaRegulatory Notices Index Index-2 IndexIndex-3 Index-4