B
Compaq Customer Support
Preparing for a Technical Support Call
If you cannot solve a problem using the troubleshooting tips in Chapter 6, you may need to call technical support. To receive the fastest possible solution when you call, follow the instructions in Chapter 2 to run the AMI Diagnostics utility and have the following available when you call:
·The computer
·Serial number on the bottom of the computer
·Purchase date on invoice
·Conditions under which the problem occurred
·Error messages that occurred
·Hardware configuration
·Type of printer connected
·Hardware and software you are using
·Product identification number (PIN), which you entered when you set up the computer. (Click Start à Settings à Control Panel à System à General tab. Your PIN number is below your name.)
·Printed error message log from AMI Diagnostics, or a list of the devices and error messages received
__________________________ Note ____________________________
If you take your computer to a Compaq authorized reseller, dealer, or service provider for service, remember to provide the
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