NEC 760417 manual Preface

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Preface

GENERAL INFORMATION

This book is intended to help in the installation, system administration, and maintenance of the InfoSet 408 Voice Mail. It is intended for use as a reference by anyone needing such information, including system managers, support personnel, sales representative, and account executives. It is also intended for technicians who are responsible for system installation, maintenance, and troubleshooting.

ABOUT THIS MANUAL

This manual provides information about the system features, configuration, and standards. Chapters of this manual include:

System Overview

Describes the System Manager’s responsibilities and how to set up the conversation options.

Planning the System

Discusses how to handle the calls processed on the voice processing system. Opening greetings and the system schedule are introduced and a system directory is presented.

Setting Up the System

Provides direction on setting up the information record and how to get started. How to record the opening greeting, setting up a schedule, setting up the operator’s mailbox, and the System Manager’s password are provided.

Training Users

Provides preparation materials and task directions and

procedures for the training of the user and/or technician.

Maintaining Your System

Provides directions for ongoing maintenance, special greetings, changing options for the operator mailbox or the fax machine. Message groups and monitoring of system status are also addressed.

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Contents Page Walnut Hill Lane Irving, TX Preface Supporting Documents Table of Contents Planning Your System Training Users Expanding Your System With Call Routing System Conversations System IDsWelcome to Infoset 408 Voice Mail System Manager’s Password Subscribers Have Personal IDsSection System Manager Responsibilities Section Using the System MANAGER’S Conversation System Manager’s PasswordSystem Manager’s Conversation Using The System Manager’s ConversationChange a Mailbox Press 4 Mailbox Maintenance Operator Settings PressOpening Greeting Press Call Routing Press HOW the System Handles Calls What Does the Automated Attendant Do?Fax Routing, Detection, And Notification Callers Route ThemselvesNo Automated Attendant Deciding How to Use the Automated AttendantCall Routing Keys Give Quick Access Operator Assistance Is Always AvailableSection Planning Your Opening Greeting Private AttendantSecondary Attendant Primary AttendantDay Greeting Opening Greeting And System ScheduleSystem Directory Night GreetingHoliday Greeting System Schedule Determining the System ScheduleYour Organization’s Schedule Issue NEC America, Inc Section Setup Information Record Understanding Your System SetupGetting Started Tasks Section Getting StartedTo record your opening greeting Section Recording Your Opening GreetingSetting UP Your System Schedule To set the system schedule Section Setting Your OPERATOR’S Extension and Mailbox To confirm or change the extension for operator callsOperator Mailbox Greetings Setting Up Fax Notification To set up fax notificationTo review or change the Operator mailbox greetings Changing the System MANAGER’S Password To change the system manager’s passwordSection Becoming Familiar with the System Section Conducting User Training Preparing for TrainingIssue NEC America, Inc Redirecting Messages In The Operator Mailbox Section Training the OperatorTo redirect a new message To redirect an old messageTransferring External Callers To a Voice Mailbox Setting Your Operator’s Extension and Mailbox on Section Creating a Special Opening Greeting for Holidays Ongoing MaintenanceAllows You to Section Adding and Deleting Voice Mailboxes Section Message Groups Section Monitoring System Status To edit your message groupsTo check the system information summary Offering Call Routing Why Use Call Routing?Evaluating Your Needs How Call Routing WorksCall Routing Diagram Section Planning Call Routing Steps for setting up call routingCall Routing Planning Worksheet Default action Call-routing key assignments Day NightSection Assigning Call Routing Keys Section Changing Default ActionsSection Recording NEW Greetings To change default actionsTo record call-routing box greetings Section Testing Call Routing

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